Lambert & Butler
reviews and complaints

I bought a box containing 20 cigarettes and I'd left the shop and got home. I took one out and tried to light it.

After trying and trying the cigarette would not light. I then took another one out the box and it still did not light.

I wasn't sure what to do so that's why I've done this.

I no longer have the cigarettes because I threw them in the bin not thinking.

As I am a regular smoker of crushball cigarettes I'm complaining that half my pack of 20 wasn't crushball I'm really disappointed about this as I pay about £110 a week for your product and it's making me think about changing my product of cigarettes therefore if my complaint doesn't get resolved in the near future I will definitely be considering not buying your product again

The last 4 packs I have bought 3/4 cigarettes didn't have the crushball in them to pop, I buy these as the crushball is all I can smoke, and I am very disappointed to pay all that money per pack to have faulty cigarettes, I would like this to be resolved, and recommend in the future you have different checks to ensure that you are actually putting in the cigarette packets what is advertised as currently you are false advertising as you are not selling what is advertised.

Hello
Today I purchased 20 lambert and bugle crushball
To discover that none of the cigarettes have a ball to crush inside this isn't acceptable as they taste disgusting and not at all what I expect the quality to be and a waste of money . One without I would except it to have an entire packet without what is actually the most import part as to why I choose these cigarettes

Hi I purchased a packet of Lambert and butler green from a local shop yesterday and I am not sure they are real or if they are just old packaging.. they taste strong and the Lambert and butler logo is not on the filter paper it's on the actual cigarette.. they were sold as normal price and were not from under the counter.could you please clarify this for me please

I bought 200 cigarettes at Newcastle airport when I returned home I had one packet which only had 8 cigarettes in the packet the packet was sealed still with all the wrapping I don't like to complain but for the price that you pay for cigarettes you don't expect to receive less than half a packet in a box you expect it to be full with the correct amount

Getting sick of keep paying out nearly £10 for 20 original l&b crushball when about 40% of the pack turnout to be normal l&b! Tonight is the final straw so far only 2 out of 15 have turned out to be crushball! On average I spend about £110 a week on l&b crushball and they are about to loose a customer!. Reading through other posts I'm not the only one having this problem

I recently bought a packet of cigarettes from yourselves witch usually I have no issues, but unfortunately today I bought the lambert &butler crushball to be greated by plain old lambert&butler with NO CRUSHBALL in 90% of the pack! Absolute shame as I do enjoy your crushballs!
Your regards
Unhappy customer

On 21st I went to purchase my usual brand of cigarettes which I've smoked for many years. When I opened the packet many of the cigarettes were stained with a brown/yellow colour like something had spilled on them or they got wet. I have taken photos as it was on several of the cigarettes. The cigarettes aren't packed fully neither so you light one up and you realise you have burning paper on yourself with a quarter of the cigarette burned away. Not good quality at all for the price you pay.

I have bought 2 packets of crushball recently from local newsagents the first packet with no ball in the filter in any of the [censored]s so I couldn't smoke them, second pack being last night and only 5 of them had the ball in the rest are empty! So again, I can't smoke them. So I am spending £10 each time on a pack of cigarettes that I can't smoke! It is ridiculous.

I have purchased 7 packets of lambert and butler crushball from my local supermarket (Morrisons) - I am on my third packet and I am rather annoyed as each packet has had around half the packet with NO crushball. I pay that little bit more to have the crushball - I would expect the cigarettes to be up to standards. How do I go about getting a refund/replacements? I am assuming that the supermarket cant do anything

Ive been smoking lambert and buttler for years now but only last while ive been taking one out of packet and the tobbacco is that loose its all fell out in to packet out of a 20pack ill be lucky if im getting 17.plus when ciggs are lit the head falls off unexpectidely and on so doing this i burned my 155pound stone island jumper and a 55pound tracksuit.There for if nothing is done about this i will stop buying my 2packs a day and start smoking regal again thank you

Hi,

Purchased a packet of L&B crushball from my local news agent this morning, on opening I couldn't find a ball inside the filter on the first cigarette, thought it might be an odd one, so far after checking another 10 there hasn't been a crushball in them, I gave up checking at the 10th one as it had a ball in it, now I don't know if this is a one off or you have a dodgy batch but I'll be very annoyed if I find out I've paid more money for them to be crushball and they turn out to only have a couple of crushball cigarettes in the pack, hope I can get a reply on this email and thanks for your time

I'm writing to whoever this may concern. After many years of using your brand I've usually always been happy with the quality of your product. However for the last couple of months I have constantly been loosing tobacco out of my cigarettes, and some have less than half of the tobacco contents in the cig. As I smoke a minimum of 20 a day at £8 a packet, I don't think that is acceptable! Is there any way in which somebody could contact me back because I think I should be compensated for the cigarettes that I have lost out on. Thank you in adavance.

I've been smoking lambert & butler blue for a couple of years, only recently since you no longer sell 10 packets have I been having the issue, I'm taking out ciggarettes and half the tobacco is missing, it's a joke, I expect what I pay for, not for 3/4 half ciggarettes in a packet!

I'm not the only person having the issue and there should be something do about it!

I have today on the 6th August 2018 bought 2 x packets of crush balls cigarettes from my local village store. Both packets contain cigarettes that have no ball to crush. The cost of cigarettes are at the highest price and I expect to receive the item I have paid for. I have smoked this brand for some months now and have never had this before. They are clearly marked up on each cigarette as crushball but it appears the machine must have malfunctioned in this batch.

I have smoked these cigs for a while now i bought a packet from the services on my way home from work and i took one out to smoke but it isn't a crushball it says crushball on the cigarette bit there's defiantly nothing there to pop so i took another out and that was the same i have checked the whole packet and there is about 7 without the crushball i am very unhappy as i have had to buy another brand as i want to make sure they are all crushball cigarettes.

Hi I have purchased a packet of 20 lambert& butler blue yesterday, I have had a couple of cigarettes out of the packet and then when I have come to take another one today half of the tobacco has fallen out out the cigarettes I really do not find this fair as the price of the cigarettes is not low and I have basically paid for 10 cigarettes for the price of 20 this has happened a numerous amount of times and I really do not agree with it and think I need to submit a complaint regarding this incident.

I have been purchasing lambert and butler cigarettes for years now. I have never had a problem with them till recently. For the past week or two I have been purchasing 20 lambert & butler real blue. Every packet I have purchased as had a lot of bacca missing out from about 3 quarters of each cigarette. I can't blame the shop as much have been buying from different shops.

I have purchased a packet of Crushball cigarettes from my local shop and, after thinking the taste was not quite right, I have now realised they are not the Crushball brand at all. The cigarettes do have Crushball printed on them, but there is nothing in the filter tip to activate this?!

I am most dis-satisfied with this product and would kindly request a complaints representative contacts me regarding this matter.

Regards,
Nicola Green.