Lakeshore Recycling Systems review: Unethical and/or incompetent business practices - all bad news

This letter is to document the unethical practices of LRS. Today, I received my bill. It was a 15% increase from last quarter. It was auto deducted from my credit card. At no time did LRS communicate via email, postal mail, text, or phone call that a 15% rate increase was coming. Had I known that, I would have moved to a less expensive competitor (15% less).

Now, I have to chase a refund since I was forced to autopay a pre-paid amount for next quarter. On top of that, there is another change in service terms where LRS now forces you to pay them to collect their bins! So they will now charge to pick up their property. I find this absurd. I offered to bring the bin in myself to avoid the $50 fee they want to collect to pick up their property. I was told I cant do that. What a scam.

Thirdly, I was told I would receive a $9.95 discount for every payment I make via autopay. Today I was informed it was a one time credit!

Fourthly, their system, which is down again as I type this in the middle of a weekday afternoon, does not have previous invoices or line item details on how your quarterly amounts have changed. It is as if they are hiding what they are doing or their systems are from the 1990s.

Fifth, LRS does not provide any contracts or written documentation of their billing practices, their discounts, their fees, or their terms of service. It seems impossible for them to provide any information formally. They can change whatever they want, whenever they want, and their customers have no insight into what they are doing.

Since LRS bought Praireland in my geography, the disappointments in pick up service, customer service, and billing have been bountiful. I hope that someday LRS attempts to treat their customers with the respect they deserve.