Lakeshore Recycling Systems review: Billing

For six months I have requested paperless billing, between December 2024 to May 7 of 2025. I have complained several times, February 7, March 11, and May 5 with three different representatives and for at least another three times by email communication as recent as May 4. For two billing cycles I have been charged the manual fee with resolution only for the February cycle. Must I go through this fight every billing cycle?

There is no provision online for me to indicate paperless. I must communicate to a service representative. All other companies I work with who offer paperless billing allow the individual to control this online without having to go through a service representative.

In addition, a $7.42 rebate was initiated by a phone representative on February 7, and although two other representatives have indicated that this has been credited, as of May 7, the amount still remains on my account.