LabCorp review: Complaint.

Poor Customer Service at Labcorp, San Mateo, CA
I visited the Labcorp office at 101 S San Mateo Dr, San Mateo, CA, for routine lab work. Upon presenting my paperwork to the front desk staff, it was immediately rejected as an "after-visit summary" without further review. I was asked to leave and return to my doctor, who confirmed the order was already in Labcorp’s system. The staff member did not check the system, resulting in a significant waste of time as I had to make multiple trips. This experience reflects a lack of diligence and poor customer service. I urge Labcorp to ensure staff verify orders thoroughly, handle patient interactions professionally, and take appropriate disciplinary measures against the employee responsible to prevent such issues in the future.
Sincerely,
Edgar De Sola, MD, MPH