I joined LA Fitness at Universal City in LA in April of 2013. There was a "special" so I joined for three
years. At the same time, the sales staff sent over a "professional trainer" to see if I wanted private
training sessions. It sounded good and I wanted to get in shape so I bought a package of 150 private training sessions. Over the last year, I used about 50 of those sessions. And then it was June of 2014,
I looked on my bank statement and LA Fitness was charging me for new training sessions, 12 or more per month at $324. I went into the LA Fitness Universal location to complain and they said that I failed to cancel the sessions at the one-year mark. I reiterated that I had more then 100 sessions left. The
guy at the desk said that they would contact me. I emailed them but they have not called me or responded. This is a true scam and it is done there all the time. In signing up the sales person never
said that I had to cancel my training membership once the total amount of $3600 was paid. Beware of LA Fitness in general. I hear that this is the way they do business and a class action suit is in their future!
The complaint has been investigated and resolved to the customer’s satisfaction.