Kwik Kar review: oil change

My name is LaNisha Patterson. I am a Ph.D. Candidate at UTMB. I paid for an oil change on August 31st by Kwik Kar in League City, TX for my 2017 Chevy Camero which I purchased in 2018 with 17, 000 on it. Two days later while driving on the freeway all the oil came out of my car and the oil pressure low warning light came on. I pulled over as soon as I could and checked the oil levels in my vehicle and there was no oil at all. I have photos of the oil leaking.

I had to get my car towed to the shop. I received a call from Kwik Kar after letting them know what happened and they checked the car out. They said it was due to a faulty oil filter and changed the filter out and filled it with oil again. This was done by Chris from Kwik Kar who is the general manager. I took the car to work and heard noises coming from the engine. I immediately called Chris and let him know. He met me at my school and looked at the car again and said the oil filter was the wrong size and this was supposedly due to what the manufacturers told them. He changed out the filter again and promised me things should be good.

I drove the car home and while driving home my engine locked on the freeway. I had to have my vehicle towed to a Chevrolet dealership. Chris had previously told me if I took it there to make sure things were ok he had friends there that could check it out. Once I realized where the car was being towed to I immediately had it towed to a different Chevrolet dealership where it still is.

No one from their insurance company has called me. The GM and his supervisor accepted responsibility for the damages and have left me nothing but empty promises to cover all the damages of replacing the engine on my vehicle and I have not gotten any calls at all. They have consistently lied to me and have not taken care of the situation at all. I have had to pay rental costs myself of which I cannot afford as I am a full-time graduate school student.

The GM and manager at Kwik Kar continue to ignore my attempts to communicate and have no compassion for the hardship this has caused me. Now I have no way to work and am in jeopardy with my job. I have documentation of my paid oil change and the estimate from the dealership of the cost for damages to replace my engine.

I need your help. Ple

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