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Car Parts Direct Customer Service Phone, Email, Contacts

Car Parts Direct
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Car Parts Direct Reviews 18

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Car Parts Direct Nightmare Experience with Car Parts Direct - Do Not Recommend!

I had a terrible experience with Car Parts Direct. I wouldn't recommend them to anyone. They don't answer their phone, emails, or chat requests. I even left them a message, but they never got back to me. It's like they don't care about their customers.

To make matters worse, the part I ordered took 11 days to arrive, even though they promised three-day shipping. My car sat in the garage for over a week, and I had to rely on public transportation to get around. It was a huge inconvenience.

Overall, my experience with Car Parts Direct was a nightmare. I wouldn't recommend them to anyone. If you're looking for reliable car parts, look elsewhere.

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Car Parts Direct Terrible Warranty Department and Low-Quality Products: A Review of Car Parts Direct

This company, Car Parts Direct, they got a warranty department that's not even on site. You can't even get in touch with them, they only email you back and take forever to do it. And then, when the warranty period is over, they don't even wanna know about you anymore. They won't even give you a refund or anything. And the stuff they sell is just rubbish, it breaks down real quick after you buy it. I wouldn't recommend them to anyone, go somewhere else to get your car parts.

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Car Parts Direct Car Parts Direct: A Disappointing Experience with Delayed Delivery and False Promises

Yo, so I decided to give Car Parts Direct a try because they said I could get my parts in 4-5 days. But let me tell you, it's been a hot minute and I still haven't received anything. These guys are straight up trash, and they don't even have the parts they promised me. They keep giving me the runaround about a refund, and I haven't even gotten a shipping confirmation yet. I'm starting to think they don't even have anything in stock and they're just ordering from someone else. I'm never using them again, that's for sure.

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Car Parts Direct Disappointing Quality and Useless Warranty: My Experience with Car Parts Direct

I bought a rear wiper motor for my Audi Avant from Car Parts Direct (carparts-direct.co.uk) and it started to leak after only 10 months, even though I barely used it. The warranty they offer is pretty much useless because they ask for a bunch of unrealistic conditions to be met before they'll even consider a claim. The product itself was pretty shoddy and not up to par. Not only did it start to leak after only a few thousand miles, but it was also super noisy. I wouldn't recommend doing business with them.

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Car Parts Direct Warning: Terrible Experience with Car Parts Direct - Delayed Delivery and Poor Customer Service

I recently placed an order with Car Parts Direct for a used crossmember for my Ford Escape. The website said that the delivery time would be between 3 to 8 days, but unfortunately, I had to wait for 15 days before I decided to call them to inquire about my order. When I finally got through to them, they gave me a long explanation about a delay on the part, but then they said that they had the part wrapped up and ready to ship to me. They told me that it would be shipped out on Thursday, but I waited until Monday and still nothing. When I called them again, they told me that FedEx was on holiday and not shipping anything, and that they had no information about my order. I am still waiting for my refund, but I doubt that I will ever see that money again. I want to warn others to beware of this company and not to buy from them.

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Car Parts Direct Terrible Service and Damaged Product from Car Parts Direct

I ordered a part from Car Parts Direct and was disappointed to find that it arrived damaged. The packaging was very poorly done, which they admitted after I sent them some photos of it. They promised to replace the part, but unfortunately, they never sent it. I tried contacting them many times by phone and email, but I never got a response. I even tried to speak to the manager, but he was always on a permanent lunch break and never got back to me.

After trying for hours to get my ?30 part replaced, I finally gave up. I couldn't deal with the rudeness, incompetence, and complete lack of service. It was a very frustrating experience, and I would not recommend using Car Parts Direct.

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Car Parts Direct Terrible Experience with Car Parts Direct: Faulty Airflow Meter and Poor Customer Service

So, I got this airflow meter from Car Parts Direct and it was a total disaster. After just a week, I started getting all these fault codes and an implausible signal. I was so annoyed, I told them I wanted to return it for a refund after Christmas and sent it back to them with recorded delivery. But guess what? They told me it had been more than 14 days since I bought it, so they wouldn't give me my money back. And get this, if I wanted the faulty part back, I had to pay for postage! Like, seriously, who wants a faulty part back? I just want my money back, you know? It's like they don't care about customer service or honoring their one-year warranty.

Honestly, I wouldn't recommend Car Parts Direct to anyone. Their products are rubbish and their company is a mess. If you're looking for car parts, go somewhere else. Sure, their stuff might be cheap, but there's a good reason for that. Don't waste your time or money on this company.

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Car Parts Direct Disappointing Warranty and Poor Communication: My Experience with Car Parts Direct

I recently purchased a window regulator for my Freelander from Car Parts Direct. Their advert stated that the product came with a 2-year warranty, which was a big selling point for me. However, I was disappointed when the regulator stopped working after only 3 months of use. This was especially frustrating because it was a rear regulator that was barely used.

When I contacted Car Parts Direct to make a warranty claim, they refused to honor it because my business headed paper was created using a Word document. I explained that this is a common practice for small businesses, and provided my VAT number and website address as proof of my legitimacy. However, they still refused to honor the warranty.

As someone who has been in the motor trade for 31 years and owned a garage for 11 years, I have never had problems with warranty claims before. This experience has left a bad taste in my mouth and I would caution others against purchasing substandard components from this company.

To make matters worse, communication with Car Parts Direct was also very poor. It was difficult to get a response from them and when I did, their tone was dismissive and unhelpful. Overall, I would not recommend this company to anyone looking for reliable car parts.

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Car Parts Direct Poor Customer Service and Communication from Car Parts Direct

I gotta say, I had a pretty rough experience with Car Parts Direct. I was in need of a flange tool to get my car's brakes up to snuff before my upcoming MOT. I knew that Good Friday was a holiday, so I called them up at 9am on Thursday to make sure that I could get the tool in time. The guy I spoke to seemed unsure, so he went to check and called me back a few minutes later to say that if I ordered now, I'd get it on Friday. I was willing to pay extra for next day delivery, so I went ahead and placed my order.

Well, Friday rolls around and I'm waiting and waiting for my tool to arrive. I start to get worried, so I call them up at 4:01pm, just in time to catch them closing up shop for the day. I ask about my order and the person on the other end of the line seems like they couldn't care less. They tell me that the guy I spoke to earlier must have been confused because there were no couriers working that day. I'm pretty upset at this point because I had planned to work on my car over the weekend, but now I won't be able to. The person on the phone doesn't even apologize and tells me that I probably won't get my tool until Tuesday. What a bummer!

When my tool finally does arrive, I'm sending it straight back and taking my business elsewhere. I don't want to deal with these slapdash munters again. I'm really annoyed because now I only have one business day to buy a tool, some copper pipe, and fittings and get the work done before my MOT on Wednesday. It's going to be a real rush, and I'm not looking forward to it.

Overall, I wouldn't recommend Car Parts Direct. They don't seem to care about their customers and their communication is lacking. If you need car parts, I'd suggest looking elsewhere.

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Car Parts Direct Car Parts Direct: Wrong Parts Supplied, Fell Apart in 6 Months - Avoid!

I've used Car Parts Direct before for some VW driveshafts and they were pretty good. So, I decided to order a wheel bearing for my Insignia and it fit fine, but the bolts were too long. I let them know and put the old ones back in. Then, I decided to order top mounts and bearings for my wife's Kuga. They were fitted with new shocks, brake discs, and pads in September. However, after only 3 weeks, suspension noises started and the car had barely done 90 miles. I thought it couldn't be the top mount bearing because they were new. I left it as it was too cold and I didn't have any money. But, the suspension started snatching, so I got some cash and dropped it off to a friend of a friend mechanic to look at in March. He phoned me 2 hours later to say that the wrong top mounts and bearings were supplied. He ordered me the proper ones, which I fitted myself, and they were totally different. Now, it's as quiet as a mouse. The ones from Car Parts Direct fell to bits after being on for only 6 months and 673 miles. It was too scary to use and I didn't have any money. The mechanic said it would have been noisy straight away if I had left the old discs on as everything was out of line. It seems like this has happened before, as I saw in another review. It's only cost me £140.60 for the mechanic's labor and £40 for the new parts, plus £40 for the wrongly supplied parts. But, it could cost you more. I'm expecting the "it wasn't fitted by a mechanic" excuse, even though I'm 52 and have been working on my own cars and motorbikes since I was 16. I recommend going to Euro Parts or GSF. At least if they give you the wrong part, they'll exchange it or give you your money back. If you want a mechanic report, just go somewhere else.

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Car Parts Direct Complaints 8

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1:10 am EDT
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Car Parts Direct Terrible Experience with Car Parts Direct: Wrong Parts and No Refund

I had a really bad experience with Car Parts Direct. I ordered some parts for my car, but they sent me the wrong ones. I tried to contact them to get a refund, but they wouldn't answer my calls or emails. It's really frustrating because I spent a lot of money on these parts and now I can't even use them. I feel like I've been scammed and I'm thinking about filing a fraud complaint. I would definitely not recommend using this company.

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11:21 pm EDT
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Car Parts Direct Terrible Experience with Car Parts Direct: No Communication, Delayed Delivery

I ain't gonna lie, I had a pretty bad experience with Car Parts Direct. I tried to get in touch with them but all they had was an email address, no phone number or nothing. And when I did email them, they didn't even respond. That's just rude, man.

But the real kicker was when I ordered some parts from them and waited over a week for them to arrive. All they said was that the label had been created, but I never got any updates after that. I started to think that this site was a total scam.

I mean, I get it, things can get delayed sometimes. But when you're not even responding to your customers and leaving them in the dark, that's just not cool. I wouldn't recommend Car Parts Direct to anyone, unless you want to waste your time and money.

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9:31 pm EDT
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Car Parts Direct Disappointing Experience with Car Parts Direct: Poor Customer Service and Low-Quality Parts

I gotta say, Car Parts Direct ain't all that great. Their customer service is just plain bad and their warranty ain't worth a darn. The parts they sell are cheap and low quality. Don't waste your money here.

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Is Car Parts Direct Legit?

Car Parts Direct earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Car Parts Direct to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Car Parts Direct is known for their high standards and safety. If you're thinking about dealing with Car Parts Direct, it's wise to check how they handle complaints.

Carparts-direct.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Carparts-direct.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Carparts-direct.co.uk you are considering visiting, which is associated with Car Parts Direct, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Car Parts Direct has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Carparts-direct.co.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The carparts-direct.co.uk may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Car Parts Direct. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Car Parts Direct Unreliable and Untrustworthy: My Experience with Carparts-Direct.co.uk

carparts-direct.co.uk is a company that I would recommend avoiding. The sales representative, Jason, seems to have questionable morals and is not to be trusted. I wouldn't want anyone to be under the impression that this company is reliable.

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Car Parts Direct Unhelpful and Unreliable: My Experience with Car Parts Direct

I gotta say, Car Parts Direct ain't the best company out there. They don't seem to care much about getting the right parts to ya or helping ya out when things go wrong. If you're cool with that, then go ahead and give 'em a shot. But if you want a company that actually cares about their customers, I'd look elsewhere.

I ordered a part from them and it turned out to be the wrong one. When I tried to get in touch with them about it, they were super unhelpful and didn't seem to care at all. It was like they just wanted to take my money and be done with me.

Plus, their website is a bit of a mess. It's hard to find what you're looking for and the descriptions of the parts aren't always accurate. So if you're not a car expert, you might end up ordering the wrong thing without even realizing it.

All in all, I wouldn't recommend Car Parts Direct. There are plenty of other companies out there that actually care about their customers and will make sure you get the right parts for your car. Don't waste your time with these guys.

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Car Parts Direct Disappointing Experience with Car Parts Direct: Missing Delivery and Poor Aftercare

So, I've had a bit of a rough time with Car Parts Direct. This is actually the second time I've had issues with them. I ordered a part, but it never showed up. When I asked for proof of delivery, they couldn't provide any. Instead, they told me I had to call Hermes myself to figure out what happened. Talk about bad aftercare!

Honestly, I'm pretty disappointed. I thought I could trust this company to deliver what I paid for, but it seems like that's not the case. It's frustrating to have to deal with this kind of thing, especially when I'm already dealing with car troubles.

I'm not sure if I'll be ordering from Car Parts Direct again in the future. It's just not worth the hassle if I'm not going to get what I paid for. Hopefully they can improve their customer service and delivery processes in the future.

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Car Parts Direct Disappointing Experience with Car Parts Direct: Overpriced and No Refund Offered

I ain't gonna lie, I was pretty disappointed with my experience at Car Parts Direct. I ordered a can of PMA brake and clutch cleaner for ?6.99, but then I found the same thing for cheaper somewhere else. When I tried to return it, they only offered me a credit note instead of a refund. Like, come on, man. That's not cool. I could've gotten the same can for only ?2.68 or 12 cans for ?25 online. I don't think I'll be shopping here again.

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7:16 am EST

Car Parts Direct Warranty

Do not deal with this company www.carparts-direct.co.uk, they are very dishonest and care only about money. I bought an item from their store and was given a 2 year warranty. After 4 months of using item broke so I contacted them and asked for help. These people don't honor their own warranty! They said that in my case there was nothing they could do. I have no idea what was so special about my case, I only wanted them to fix it, but they refused. I will never use their service again!

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About Car Parts Direct

Screenshot Car Parts Direct
Car Parts Direct is a leading online retailer of high-quality car parts and accessories in the UK. With a vast range of products available, the company caters to the needs of car owners and enthusiasts alike, offering everything from brake pads and filters to suspension components and engine parts.

The company prides itself on its commitment to providing customers with the best possible service, offering fast and reliable delivery, competitive pricing, and expert advice from its team of experienced technicians. Whether you're looking for a replacement part for your car or upgrading your vehicle with performance-enhancing accessories, Car Parts Direct has everything you need to keep your car running smoothly and looking great.

One of the key advantages of shopping with Car Parts Direct is the company's extensive range of products. With over 100,000 parts and accessories available, customers can find everything they need to maintain and upgrade their vehicles, regardless of make or model. From popular brands like Bosch, NGK, and KYB to specialist manufacturers like Eibach and K&N, Car Parts Direct has a vast selection of products to suit every budget and requirement.

Another benefit of shopping with Car Parts Direct is the company's commitment to quality. All products sold by the company are sourced from reputable manufacturers and are rigorously tested to ensure they meet the highest standards of performance and reliability. This means that customers can shop with confidence, knowing that they are getting the best possible products for their money.

Overall, Car Parts Direct is an excellent choice for anyone looking to buy car parts and accessories online. With a vast range of products, competitive pricing, and expert advice, the company offers everything you need to keep your car running smoothly and looking great. So why wait? Visit carparts-direct.co.uk today and start shopping!

Overview of Car Parts Direct complaint handling

Car Parts Direct reviews first appeared on Complaints Board on Jan 18, 2017. The latest review Nightmare Experience with Car Parts Direct - Do Not Recommend! was posted on Jun 20, 2023. Car Parts Direct has an average consumer rating of 1 stars from 18 reviews. Car Parts Direct has resolved 0 complaints.
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  1. Car Parts Direct Contacts

  2. Car Parts Direct phone numbers
    +44 16 2365 8041
    +44 16 2365 8041
    Click up if you have successfully reached Car Parts Direct by calling +44 16 2365 8041 phone number 0 0 users reported that they have successfully reached Car Parts Direct by calling +44 16 2365 8041 phone number Click down if you have unsuccessfully reached Car Parts Direct by calling +44 16 2365 8041 phone number 0 0 users reported that they have UNsuccessfully reached Car Parts Direct by calling +44 16 2365 8041 phone number
  3. Car Parts Direct emails
  4. Car Parts Direct address
    1 Southwell Road West, Mansfield, England, Nottinghamshire, NG184EH, United Kingdom
  5. Car Parts Direct social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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