Xtralights Automotive Group Customer Service

Xtralights Automotive Group

5900 No. 3 Road, Unit 300
United States

Customer Support Phone Numbers

+1 888 954 4482(USA and Canada) 0 1
+1 323 908 2099(Customer Service & Order Status) 0 1
+1 250 984 8055(Canada) 0 0
Mon9:00 AM - 11:00 PM
Tue9:00 AM - 11:00 PM
Wed9:00 AM - 11:00 PM
Thu9:00 AM - 11:00 PM
Fri9:00 AM - 11:00 PM
Sat9:00 AM - 11:00 PM
Sun9:00 AM - 11:00 PM

Xtralights Automotive Group Complaints & Reviews

Xtralights Automotive Group / product returns & customer no-service

Jan 21, 2019

Ordered a set of led headlights for my 06' 911. My first mistake was ordering the wrong ones, so I wanted to return the "new and unused" lights so that I could get the correct ones. Well I was informed that there would be a 20% restocking fee plus I had to ship them insured up to the value...

Xtralights Automotive Group / received wrong product

May 16, 2018

Reference Original Order [protected] On November 27, 2017, I placed an on-line order and paid for Spyder LH13867 headlights with LED halos & CCFL lamps. Contrary to the packing slip that was attached, the box contained Spyder LH11135 lights with LED eyelashes instead. The latter are +/- $175...

Xtralights Automotive Group / spyder headlights, after four hours of installing the headlights the low beam would not work.

Jan 29, 2018

On December 31, 2017 I purchased a spyder head light system, order number [protected]. I had my mechanic of 15 years install the unit, all the lights worked, except the low beams. I made contact with Joanne and I'm want to talk to Ted, who is lunch and should return 3:00 O 'clock...

Xtralights / Stay away

Nov 20, 2017

It would be funny if it wasn't so sad. This company doesn't care at all. About anything and anyone. The keep my money and are happy with this. One year ago, in November, I ordered a couple of items and they never arrived. Oh god, I wrote them numerous emails and called them a million time...

Xtralights / The whole company sucks

May 14, 2017

On 2/18/17, I bought headlights for car and immediately called/chat with an agent asking to cancel the order because I ordered lights that you cannot use with daytime running lights (which I have). I was told to call or email the service department. I emailed them that day, even tho it wa... / Rude!!

Mar 07, 2017

Customer service was a total joke, they were not happy to help me and they actually did nothing! I received my lights and contacted Xtralights support because I had some questions about installation and their rep said that there was an instruction and then he said that was not his job to... / Buyer beware!

Apr 05, 2016

They sent me the wrong product and I returned it and asked for a refund. Xtralights never gave me my money back and every time I call I hear only excuses. They promised to refund me in few weeks and it was already a month ago. Every time there is another excuse and they get more and more... / LED Headlights

Oct 24, 2015

Paid over $300 dollars for LED headlights and they failed at 5 months. This company only allows returns for 90 days thereafter manufacturers warranty. Although they state lifetime support for their products they essentially ignored my attempts to get warranty service and information. They... / They didn't refund and the rep was nervous and impolite lady

Dec 19, 2014

I was shocked, when I had a deal with the company I ordered from them, but of course I haven’t received my order on time, so I contacted the company and asked to return money back. The rep was a young lady, who at the beginning spoke with me in polite manner, but... / Beyond lousy customer service... it's apparently non-existent


I ordered a set of clear side markers and 2 sets of fron turn signal lamps for gen 3 Camaros on 9/28/12. My order status is still "processing, will ship as soon as possible". I have emailed several times asking them to cancel or ship immediately, and have not recieved a single reply. Beyond... / Xtralights: Its really good


I ordered halo projectors headlights and HID Xenon Lights kit for my Cadillac CTS from Xtralights. It is the best headlight selling site I have ever come across. I mistakenly ordered wrong pair of headlights. I was worried, as some sellers do not take the responsibility of error done by... / Best Quality Auto Parts


I am really glad to come across It has been a painless deal to get halo projector headlights for my BMW, as I received them within seven days of placing the order. It was such a pleasant surprise to get them in time, as I was already bearing down my car headlights and...