Kwik Kar

On Wednesday July 12, 2023 at or around 4pm, I arrived that the trinitymills location for an oil change. The manager on duty informed me that a complementary inspection came with the service, which I agreed to accept. I, was asked to come out into the bay area to view the air filters on my 2006 Lexus Rx 400h, and rear brakes. I, noticed the front section of the air box was completely removed and sitting off to the upper left side of the engine. I, was informed that air filter was good, but the cabin filter needed replaced; I declined that service informing the shop manager that I'll change it myself, then he said he'll clean it off outside for me before reinstalling it (he didn't). I, was informed the rear pads and rotors need to be replaced quickly, to which I informed the shop manager I would return for that service. I paid for the oil change and left. Two days later, Friday, July 14, 2023, at or around 8pm, I was showing a friend my Lexus Rx 400h which I recently purchased days prior on Saturday July 8, 2023. Upon popping the hood to view the hybrid engine, we noticed liquid stains on the airbox in addition to other engine parts. Upon review we saw the dipstick only half of the way pushed in. After that discovery we looked around for any other incomplete work, and noticed the bottom clips on the airbox were not clipped back. The attempt was made to clip the part closed, but the box was broken on both sides. A discussion was had to where this could have happened and the only place the hood was opened besides the 1 time at purchase on July 8th, was July 12th at your business. I, returned to the trinitymills location Saturday, July 15, at or around 9:40am and told the shop manager what happened and requested it be replaced. He, let me know they will review the camera recordings on Monday with the owner, from the day in question to see who worked on my vehicle, to see if they can tell what happened. I have yet to hear back from anyone at said business as of yet at 2:58pm Monday July 17th 2023. Notice to Agent is Notice to Principal, Notice to Principal is Notice to Agent... All Rights Reserved without recourse.