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Krystal

Krystal review: Cashier will steal your change from your order ( 29 comments)

K
Author of the review
12:39 pm UTC
Review updated:

I visited the Krystals in Troy on January 11, 2013 at 1:30 a.m. it was a black male who took my order. My order total was $5.33 and I gave him $10.35, he handed me back two pennies and a receipt. I blowed my horn to get his attention to let him know I did not receive my $5.00 bill back but he turned the corner.

So when he came back to give me my food, I let him know that I did not receive my $5.00 He got defensive and said, “I did give it back to you”. We looked on the ground and everywhere but nowhere was my $5.00 bill. The manager asked me to pull up so she could count the draw. After a few minutes she came out and apologized and said that they did not find any overage in his drawer. The manager I want to state is a very nice lady whom I have known for many, many years.

However, her not finding the money came as no surprise to me because the 5.00 is in his pocket. Krystal has a thief working for them and I will let everyone I can think of, know about this so they will not have their money stolen from them as well.

I have worked at the same job for over 10 years, and I deal with “major” money each day. Never have I had any shortage or any type of wrong doing with the company money. It is a shame that this guy stole $5.00 from me and acted like I was the criminal. I seriously believed that Krystal need to look into this guy background, because I am sure it is some questionable items there. This is a bad look for your company.

Krystal is across from my work place so I eat there from time to time, but NEVER again. I work hard for my money, and it is not right to have it took away from someone who steals and treat the customer like they are in the wrong. If this guy got away with stealing from me then he probably has stole from many, many more people. I will let all my family, friends, co-workers, business associates, church members, neighbors, and social media followers know… if you do not want your money stolen do not go to Krystal in Troy, Alabama… I repeat DO NOT go to Krystals in Troy, Alabama.

29 comments
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DONNA JANISZEWSKI
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Jul 17, 2007 12:00 am UTC

I am very surprise that there was no complaints on this fast food restaurant, i love krystal hamburgers but every time i go to a krystal's the order will be wrong or the employees are stupid. Wish they would get better management.

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SteveDonut
Córdoba, MX
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Apr 06, 2011 10:21 pm UTC

I had a bad burger from Krystal too..

I haven't been to them since 2009 before I went on an international vacation.

I'll never go back to Krystal for a burger.. who else wants to join our anti-krystal club

lol

Rick297
Rick297
US
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Jul 26, 2013 2:30 pm UTC

Timeshare scams are HUGE problem in Mexico. We purchased a Royal Elite Timeshare last year. We were promised all kinds of opportunity, while they kept serving us cold Coronas. Between HSI, RCI, and Royal Elite it seems that this is all a scam. We initially made three payments of $800, and now after Royal Elite has made a mistake with their collections back in the end of 2008, Monterey Financial has been threatening to send me to court to recover the unpaid portion ever since. Royal Elite is almost impossible to contact. This has become a huge pain, and a troubling financial burden. These are more complaints made on the Royal Elite timeshare resorts:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

We will not go down without a fight. We are working now with PROFECO and will continue to haunt them

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Belinda Edwards
Orange Park, US
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Aug 15, 2022 11:34 am UTC

I would like Kystal Corp know they do not know how to treat their employees. the other the other thing they do not give their employees a break if work 8 hours . I know because my nephew worked there and lives with me he no longer work there so I know how they operate.

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Ashley Bishop
Lawrenceville, US
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Sep 10, 2022 8:06 am UTC

Worse service I’ve ever had at any restaurant. Ordered online and Still had to

Wait an hour in the line. If you are gonna be open have more than two people running if. Staying inline for over an hour after ordering is uncalled for

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Caleb Farley
Augusta, US
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Oct 11, 2022 2:37 am UTC

Me and my husband went there Friday around 11:00 p.m. busy long line, and order my chicken sandwich and more, ECT never received my chicken sandwich that I love very much! Thank you very much for getting back with me I would appreciate it.have a blessed day.ps date Friday,23/2022 ... around 11 pm my name is Candace Blake

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John Bowers Jr
Atlanta, US
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Nov 22, 2022 3:46 pm UTC

I ordered a bacon egg cheese biscuit I got an old hard biscuit a fresh egg that hung over three inches around and two small pieces of old bacon. Hey for 3.99 cents you have no worries ever seeing me and I'm sure breakfast business will slow down alot if you keep this is up. We went to the Deans bridge Rd Augusta ga location at 946am.

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Edna Galyon
Murphy, US
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Nov 22, 2022 4:31 pm UTC

125 Fork of the River Sevierville,TN. bought 12 Krystals were eather boiled or cooked in hot water. made me sick (just1) money back or replace. Edna Galyon 2403 Price Way Sevierville, TN. 37876 11/15/22 at 10:03 am am not paying $1 to talk to you. Should have a phone number to call.

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Eda Shannon
Riverdale, US
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Nov 26, 2022 2:51 am UTC

30274 last 4 times I tried to order Chili I was told no chili it was frozen out side ?

But I order a chili dog and it had chili on it ?

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Diane Cleaves
Arlington, US
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Jan 07, 2023 7:04 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

KRYSTAL RESTAURANT (MFS012)

ORDER #[protected]

DATE OF OCCURANCE: 11/06/2022

TIME: 12:40PM

I ORDERED ON MY MOBILE APP, PAID $18.64 WITH CREDIT CARD, CHARGED FOR FOOD ORDER BUT DID NOT RECEIVE FOOD ORDER BECAUSE SYSTEMS WERE DOWN AT THIS PARTICULAR RESTAURANT. (I NEED A REFUND)

{dtcleaves@hotmail.com}

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Victoria Wright
Orlando, US
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Jan 31, 2023 5:36 pm UTC

We were ordering food from the 2550 W International Speedway Blvd

Daytona Beach, FL 32114

United States location

We had to wait almost an hour for our food and then our food was cold

We tried calling them today and they would not do anything about it

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Joey Foster
Duluth, US
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Feb 09, 2023 1:26 am UTC

I order 3 sunriser and everyone of them were done very poorly burnt sausage,egg and stale bread. Very disappointed. I rather eat slop then to eat there again.

My email is jfjoey47@gmail.com

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Xxs
Nashville, US
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Feb 15, 2023 6:12 pm UTC

Closed open sign on people sitting outside in car Loyd music I have complained numerous times something needs to be done or just close down the business 892 riverside is horrible at service... they suppose to be open all night 24hrs people were sitting in the car playing loud music in parking lot krystal empoees

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Steve Wall
Tallahassee, US
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Apr 24, 2023 1:33 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

The location at 3909 Bloomfield Rd in Macon GA double charged me. The receipt numbers are 30043, 40076 and 40077. I was charged 18.86 and 18.77. I was told that the first charge was put in incorrectly. Both charges came through on my credit card. This was on 4/10 at 3:15 PM.

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david mcroy
US
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Apr 30, 2023 4:52 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

They quit steaming the buns when they were bought out. So, I don't go there anymore! Also, the price is very expensive for what you are getting! Just a cheap burger!

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Sheila “SheShe” Lemley
Tuscaloosa, US
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Jun 10, 2023 1:01 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I have been to the place on Mcfarland blvd, Tusc, AL 3 x's in the past month or 2, first 2 x's I stopped while I was out, this last time I ordered online. Got to the place and just like the other two times there was a padlock on the door and I was told the system was down. I asked about my refund for online and was given a smart mouth answer.

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Kowanna Hayes
Memphis, US
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Jun 25, 2023 11:18 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Sandwich was terrible #mfs012 10:12am check#10016. My name Kowanna Hayes reach me at +[protected] my email is kowannahayes.sexy40@gmail.com I already included the receipt & I really just want a free delicious breakfast sandwich & I’ll be happy Thanks

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Bakari Stepherson
Hartford, US
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Jul 06, 2023 10:37 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

cold food. long wait on November 26, 2020. submitted complaint on website. no response.

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kwandre powe
Mobile, US
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Jul 25, 2023 4:27 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I placed a order on the app and supposed to picked up when I got there they sed they was closed and was going to refund me in the app

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Boos Bouyt
Atlanta, US
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Jul 25, 2023 7:16 pm UTC

I called Watston Blvd Warner Robins ga Krystal about 2 years ago when I work at Krystal why I can’t work at Krystal no more the lady said I did it and you can’t work here no more and was very rude to me I wanna know can I get a second chance to work at y’all franchise again and what do I need to do

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Hunter Durham
Lincoln Park, US
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Sep 03, 2023 10:19 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I have tried to contact Krystal’s via email, their online message system and by phone and continue to have my emails denied or “fail to send” and their voicemails will not accept messages. What an absolute joke! Done with this 3rd world business

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Beaulah Draper
Jackson, US
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Sep 11, 2023 8:56 pm UTC

a customer. I kept asking for extra mustard packets and she kept ignoring what I was asking for

This lady is an over 35 years old

This Kystral hamburger cashier is in Huntsville Alabama on Old Monrovia Road. Time 1:39pm

I will never visit this one any more.

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Brandi Berzas
New Orleans, US
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Sep 12, 2023 6:13 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

This happened today around noon September 6th 2023 Wednesday of course like everyone else I was in a rush because this was my lunch break the cashier was very rude and my order was wrong twice and they seemed very upset that they messed up my order I left with no food

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Janet Fears
Marianna, US
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Nov 19, 2023 11:10 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I waited 35 minutes to get my food and my burgers were burnt I ordered min with extra onions and no pickles got very little onions and 3 pickles per sandwich I drove a hr and 10 min one way just because I wanted kristals that bad and couldn’t eat them11/09/2023 at about 6:30pm

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0 ministock
Orlando, US
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Jan 14, 2024 7:50 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

101 NORTH RIDGEWOOD HOLLY HILL FL. Store #orlf04 WAS UPCHARGED FOR USING A DEBIT CARD! buns weren't even warm WILL BE LAST VISIT TO ANY KRYSTAL!

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Lendinghouse
Jacksonville, US
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Feb 04, 2024 10:44 am UTC

Grits were not cooked an plastic was in grits

This was Krystal on Dunn avenue Jacksonville florida

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Tsali
Mountain City, US
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Apr 17, 2024 8:41 am UTC

Saturday, April 6 I understand why Krystal is a doomed company! I attempted to purchase 12 krystals, 2 drinks and 2 fries. I was told the price would be over $26! WHAT?! For Krystals? They couldn't tell me how much 1 Krystal cost. They said 2 drinks and 2 fries was over $9! Are you kidding me? What is wrong with you? Never again!

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Deeta Moss
Cartersville, US
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Oct 06, 2025 7:58 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

she came out of the restaurant when we were turning on 41 she came out towards the hwy screaming calling me a crack [censored] ! Damn right I WANT HER FIRED IMMEDIATELY !

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Morg61
US
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Jan 11, 2026 7:36 am UTC

Walterboro SC, Tuesday at 1:00 pm. One car in front of me. I ordered two number 4’s. It comes with chili fries and 4 sliders. 25 minutes later the order arrives. The chili fries were horrible. Too salty too greasy and no taste other than…. salt.

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