Kroger
reviews and complaints

I made a clicl list order for krogers on the 13th of November somehow it got sent to the wrong Krogers after being told by two different Krogers travling to two different ones finally finding my order, I couldnt pick it up due to I was on lunch break . I ask the lady could i just pick it up later that day since it was all the way across town she said no and cancelled my order, I ask her how long would it take to put my money back on my card she said 24 hours its now been 7 days and im a single mother of two kids and had to go to food banks to feed my kids Im not happy I love Krogers and that is the only place I shop for grocerys. After calling my bank and dealing with krogers giving me a number to call that deals with click list i was on hold for one hour and 41 minutes on saturday and monday i have gotton no where my bank tells me that kroger signed a contract that states kroger will not release your money for 14 days unless you checkout. Im am very distraught with this and will never ever do a click list ever again . Krogers you need to fix this please.
Not A Happy Customer
Evelyn Hale
[protected]@gmail.com

My Wife and I have been happily shopping at our local Kroger on Highland Rd. in Waterford, Michigan for almost 30 years. She recently purchased a bag of your muffins and what a joke! These things were so small, we considered using them for parking meters! Plus, they recently went up in price! We will never buy another bag of your substandard muffins again! I'm the longest standing Board Member of the Michigan Better Business Bureau and couldn't believe the size of these little tidbits!

You should be ashamed of your store in this little town. Not from here but had to go in. Although the employees were doing the best they could the shape of this store was embarrassing. The folks in this town deserve better. A little updating would go a lon way. The bathrooms were old and unable to be cleaned properly, the store was cramped and Ill lit and it was just too small. You can just do better

Supporter of good items they offer, but man... these are the worst! Bought a bag for nachos and let me just warn, if you chew your food be wary of these. I felt like I was going to break my teeth. There are little very hard pieces interspersed in them that have a very hard feel and feel like a crunch that may or may not take out a tiny piece of your tooth when you bite down on it and hear/feel the crunch that comes from it. Anybody in Kroger that makes the decision to sell these should be absolutely ashamed to approve them for sale in stores.

The cube steaks I bought {sept 20} and cooked before the sell by date had turned a very dark color and I was concerned, but I cooked anyway. I had to throw them out as they were extremely tough and we had difficullty chewing, like rubber and no flavor. At that time I bought a pkg of Kroger 4 lean hamberger patties. Went to cook them the day before sell by date, they too were a horrible sick dark grey color. I had them in my working refrigerator since purchase where i had placed them directly after leaving the store. I was afraid to use them in lieu of the cube steak experience. Last Christmas time I bought 2 large pork loins without looking at the date, took them home and brought them right back because they were two days past the sell by date. I was refunded. I needed them so i went to get 2 more and there was a whole case full of these. These experiences, as well as other instances miss labeled bakery items, makes me question my choice to shop with kroger. The quality is slipping. I have been a loyal shopper for almost 40 years. Lately things have slipped. I don't know if it is the store or your distributions care of the products. Please fix this. I should not feel I can't trust your food quality. Sincerely Mary Pat DePaola [protected]

We have shopped her before you took over. Busiest time, after work when everyone is shopping on the way home. There is stocking going on that blocks one half of the aisle while the person stocks the opposite side of the aisle. It creates a complete obstacle course! Now there is only one aisle that offers bagging, the rest is self service. There are people standing around, not bothering to open up another lane.
I go to check out at self serve with a full cart of groceries, there isn't enough room for this to happen efficiently because there isn't enough bagging area, so I have to bag my groceries and move them to the floor! To make it worse, items don't scan and when "help arrives" and it is manually entered, it still isn't in the system!

I have recently been diagnosed with cancer and have back issues, a lot of the people who also shopped here are older and need the additional help getting checked out.

I can pass 4 other groceries stores, depending on my route home. I do not have to shop here if there is not going to be more than one check out lane when I can get better service elsewhere.

BTW, The stop sign in front of the store is hanging upside down, the carts are all over the parking lot in over crowded corrals so that the lanes to drive through are a hazard.

This was a grocery trip from hell yesterday when EVERYTHING went wrong. The attitude of your staff is horrible, they don't care to help customers, they just want to talk to friends and the front end manager obviously is on a power trip. I say this because when one of your employees happens to make eye contact, they immediately look away, no smile, no hello, , ,

And I am supposed to shop here WHY?