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Kraft Heinz Customer Service Phone, Email, Contacts

Kraft Heinz
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1.1 925 Reviews

Kraft Heinz Complaints Summary

23 Resolved
901 Unresolved
Our verdict: If considering services from Kraft Heinz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kraft Heinz reviews & complaints 925

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Newest Kraft Heinz reviews & complaints

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E
6:01 pm EDT

Kraft Heinz Philadelphia Cream Cheese

I just bought this at my local market last week. I was ready to smear it on my bagel when I seen some nasty green colored pus mold on the cream cheese. I want my money back. Are you guys using GMOs in your cream cheese since you hooked up with Kraft...That was so disgusting looked like green snot...and your prices has gotten so expensive...After this I will have to try another cream cheese brand..

Desired outcome: Money back

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8:27 am EST

Kraft Heinz kosher dill Claussen deli style

i bought the 64 oz jar of Claussen deli style pickle, they are too salty and tough, i purchased them in walmart in september 2021. i complained to walmart no answer. i found a phone number and jar and best used by date date. the date is 0ct 20 2021 i alway buy Claussn pickles this is the firt tasting any so salty i cant eat them

Desired outcome: coupons

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B
9:51 am EDT

Kraft Heinz maxwell house coffee

have tried all of your coffee in the last month, light roast and medium roast, your use of robust beans to save money is bull, your coffee is terrible can't even choke a cup down, have been drinking maxwell house for 40 years, now I can't even stand to smell it, is saving money means more to kraft than your customers so be it, I will never buy maxwell house again, and I'm sure there are a lot of other customers out there that feel the same way I do

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2:35 pm EDT

Kraft Heinz Smart Ones

I am very disappointed with WW Smart Ones meals. Being a Lifetime WW member for over 40 years, I have often relied on WW products. It seems that in recent years, the quality has decreased, and for sure, the quantity has been reduced. These are expensive meals to buy, and there are less expensive options, so I'm writing to ask if you really care about losing customers. Case in point: I recently opened a package of Pasta with Swedish Meatballs. The box clearly shows 5 meatballs, but the package only had 4 - wouldn't that change the WW point value? Also, it is clear that the number of noodles has decreased as well, but again, the WW point value is the same. This is not acceptable!

Desired outcome: Refund/coupons

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1:13 pm EDT

Kraft Heinz Zesty lime vinaigrette

Hi,
I purchased this product as a salad dressing. I like the flavor of lime and thought it would be great as I have used many of your products before.

This stuff tastes terrible and I am throwing it away. I think your test tasters were not tasting this before manufactureing it. FYI:
Bar Code [protected] 2

There is nothing you can do as I have no reciept. I purchased it at Grocery Outlet.

Linda Locke, [protected]@sonic.net

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11:16 am EDT

Kraft Heinz Oscar Mayer real bacon bits - hickory smoke flavor added

I always purchase the Oscar Mayer real bacon bits with hickory smoke flavor added. This last time I bought a 9 oz pack and used it, the bacon bits have maple flavor! Yuck.
Taste doesn't go with a baked potato or salad, in our opinion...
I had to read the fine print on back and last thing listed on ingredients is artificial maple flavor. If they always added this flavoring, the flavor never presented itself. My husband was totally upset with me saying I need to pay attention to what I buy. NO WHERE on the front of the packaging does it list Maple Flavoring.
I like to buy these bacon bits but if they continue to have maple flavoring I guess I'll have to switch :(

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Update by Joyce Chapman
Sep 21, 2021 11:17 am EDT

Like Oscar Mayer bacon bits but

Update by Joyce Chapman
Sep 21, 2021 11:17 am EDT

Like Oscar Mayer bacon bits but ...

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N
8:43 pm EDT

Kraft Heinz Kraft Mac and Cheese Delux

I just bought two boxes prepared one. I drained the noodles and I was stirring I noticed some small clear pieces that I thought were apart of the noodles maybe starch even, I didn't think anything of it. Once I stirred in the cheese I noticed what looked like 15/20 small tiny clear looking worms all over in the pan It was disgusting! This box doesn't even expire yet and I'm grossed out . I usually buy Kraft and make Mac and cheese for my girls but after tonight I'm very disappointed and beyond disgusted.

Desired outcome: I don’t even know anymore I’m at loss for words

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9:38 am EDT

Kraft Heinz Crunchy and soft Taco dinner kit.

Box was sealed and opened it up to find my soft shells package was not sealed and harder than the hard shell tacos. Bought the box at Festival Foods in Appleton, WI 😞

Desired outcome: Refund or new box

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11:21 am EDT

Kraft Heinz Extra sharp cheddar cheese

I recently purchased a Family Size 24oz package of Extra Sharp Cheddar Cheese and found that it was not extra sharp at all. I would say it was most likely Medium, or even Mild. Certainly not Extra Sharp! This is at least the second time in recent memory that this has happened. When you love the sharpness of cheddar the way I do it is disappointing to say the least. Also fairly expensive for the wrong thing. I assume since it was not the first time, that someone knows exactly what was going on and why it was labeled this way. Because of this I will look for another brand of cheese and will not
purchase any more Kraft. I know this will not hurt your business one bit, but I thought someone may want to know.
Rick Barnett

07 FEB 2022 XCF 72 20:56
(not sure if this inkjet msg will mean anything or not)

Desired outcome: informational only

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N
7:07 pm EDT

Kraft Heinz Bugs in Kraft Mac and Cheese

Just boiled water for Mac and cheese. Poured noodles in and guess what? Bugs floated to the top! Dumped that down the disposal and started over. Boiled more water and dumped another box in after inspecting the noodles on a white plate. Didn't see any bugs so dumped the noodles in! Guess what? More bugs. The product doesn't expire for months yet. I don't think I'll be buying any more Kraft Mac and Cheese. Worst part is I just sent 3 boxes to a relative in France.

Desired outcome: Money back

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L
4:39 am EDT

Kraft Heinz smart ones santa fe rice and beans

There was no container in the package. It was just a lump of rice and beans in a cardboard box. No plastic covered container at all. This is the second time this has happened. I like the smart ones brand but this was not safe to eat. I would like a refund or replacement for 2 meals. The frozen meal was in the box but was not in a container.
Thank you
Lynn Adams

Desired outcome: refund or replacement

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1:51 pm EDT

Kraft Heinz Crystal light lemon iced tea single packets

I have been purchasing Crystal Light Lemon Iced Tea Packets for several years and use 3-4 per day. They come as 10 singles per box. Lately I have opened 3 boxes to find 3-4 packets in each have crystalized/hardened. Since that is the case it means the packet was not properly sealed at the factory and has allowed moisture to enter. This is not acceptable.

Desired outcome: Replace the 3 boxes and check quality standards more closely.

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10:39 am EDT

Kraft Heinz Planters Mixed Nuts

Bought 3lb 8oz can of KraftHeinz - Planters Mixed Nuts with Sea Salt - on Sept 13, 2021 at WalMart in Boutte Louisisana. I ate a few nuts and then suddenly bit into something that was as hard as a rock. IT WAS AN ACTUAL ROCK. It could have broken my tooth off.
Andrew Short
Andrew.[protected]@cox.net

Desired outcome: Replacement Product

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4:17 am EDT

Kraft Heinz Bagel Chips & Cream Cheese Dip - Garden Vegetable

I bought 1 pack of the Bagel Chips & Cream Cheese Dip - Garden Vegetable, when I opened it there was only 1 chip inside. This is disappointing especially for the cost of this product.

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12:43 pm EDT

Kraft Heinz Craft original mac and cheese

Went to go make mac and cheese today only to discover bugs floating in the water and in the empty box absolutely disgusting. I think you should be giving me back the money for the 4 boxes that I bought and I will never buy this product again. you keep saying that the problem has been resolved the problem is not resolved. more people are still getting bugs in their kraft mac and cheese you need to do a big recall. I will definitely be telling everyone I know not to buy your product. I will also be making public post about it as well. This is disgusting. You need to clean your machine out thoroughly wash them and disinfect them. Sincerely one pissed off customer. You can contact me at [protected]@gmail.com
can't wait to hear your response.

Desired outcome: I would like your kraft dinner to be recalled. I would like my money given back to me and then I would like to see your machines all taken apart cleaned properly and sterilized before you make any more of this product

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5:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz shake and bake pouch

shake and bake pouches included in box of extra crispy were unusable-the seam to seal the bag was in the center of the bag rather than at the bottom leaving 2 small openings on each side, unable to use the bags and had to improvise with my own remedy.

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11:02 am EDT
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Kraft Heinz Break stones cottage doubles Blue berry

Upon opening the package the cottage cheese was at the bottom under a pool of liquid. The blueberry was added and stirred. I wanted to bring it to your attention. I attached a photo of the lid with all of the information on it. This is just a quality issue, the product didn't have an off smell. This was not tasted as the initial appearance was not up to break stone standard.

Desired outcome: Refund or replace

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K
4:39 pm EDT

Kraft Heinz Shake n bake

Out of ten boxes, of shake n bake, either box had no bags or holes in bags. Please fix this problem we are really getting tired of this. We have had to rush around to re do our meals on short . Notice. I have seen we are not the only ones that have had this problem...we use you product along. I hope you can resolve this matter. We will stop buying till resolved

Desired outcome: Some kid of compensation for this problem

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9:02 pm EDT
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Kraft Heinz Shake n bake

I opened my box of shake and bake original and the bags were only half size connected in the middle. I had to drive almost an hr each way to go buy some bags to use for it. Was kind of a major hassle of time, fuel, and more money. Usually quality is good, this time not so much. Feel free to at least reimburse my box of original with some bags that are good, as I don't see you guys paying for my fuel too. My email is [protected]@hotmail.com to.. Casey Shayan po box 1869 Bear Lake, B.C. V0J3G0 Canada

Desired outcome: Have some better quality control, not like I'll get reimbursed for fuel.

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11:25 am EDT
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Kraft Heinz Smart ones

I just ate one of your smart ones meals the spaghetti with zucchini and they were rocks in it I think all of your products are contaminated with rocks. I think I'm gonna contact my lawyer. I think I'm also going to call the USDA to complain about all of your smart ones meals because they are contaminated with rocks. Every time I buy smart ones I end up throwing it away because it taste like rocks in my mouth. I spent almost $500 on your meals because I was planning on dieting.
My name is Robert Broussard
Phone [protected]
Email Robert.[protected]@icloud.com
Address 4139 Highway 167
Opelousas, La 70570

Desired outcome: Monetary Compensation

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Kraft Heinz In-depth Review

Company Overview: Kraft Heinz is a renowned food and beverage company that has a rich history dating back to its founding in 2015. The company's mission is to be the best food company, growing a better world, and their values revolve around integrity, ownership, and meritocracy.

Product Range: Kraft Heinz offers a diverse range of products across various categories. Their condiments include iconic brands like Heinz Ketchup and Kraft Mayo. In the sauces category, they offer options like Heinz BBQ Sauce and Classico Pasta Sauce. Snack lovers can enjoy their popular brands such as Planters nuts and Ore-Ida frozen potatoes. Additionally, they provide a wide range of beverages, including Capri Sun and Maxwell House coffee.

Quality and Ingredients: Kraft Heinz maintains high-quality standards for their products. They carefully select ingredients to ensure freshness and taste. While not all products are organic or natural, Kraft Heinz offers options that cater to different dietary preferences and restrictions. They also provide clear labeling for potential allergens, making it easier for consumers to make informed choices.

Sustainability and Social Responsibility: Kraft Heinz is committed to sustainability and social responsibility. They prioritize responsible sourcing, working towards reducing their environmental impact and waste. The company actively engages in community involvement and charitable partnerships, demonstrating their dedication to making a positive difference.

Packaging and Design: Kraft Heinz products feature well-designed packaging that is both visually appealing and functional. While eco-friendly packaging options may vary across products, the company is making efforts to reduce packaging waste and explore sustainable alternatives.

Pricing and Value: Kraft Heinz employs a competitive pricing strategy, offering products at a reasonable price point. Their prices are comparable to other brands in the industry, and the value provided by their products is reflected in their quality and quantity.

Customer Service: Kraft Heinz values customer satisfaction and provides a positive customer service experience. They are responsive, accessible, and willing to address any concerns or inquiries raised by customers.

Availability and Distribution: Kraft Heinz products are widely available in various markets and regions. They have established strong distribution channels, including partnerships with retail stores, a robust online presence, and international reach, ensuring easy access for consumers.

Brand Reputation: Kraft Heinz has a solid reputation in the industry. Their commitment to quality and innovation has earned them notable awards and certifications, further enhancing their credibility and trustworthiness.

Customer Reviews and Ratings: Customer reviews and ratings for Kraft Heinz products are generally positive. Customers appreciate the taste, quality, and reliability of their products, although there may be occasional negative feedback regarding specific preferences or experiences.

Innovation and New Product Development: Kraft Heinz is dedicated to innovation and continuously strives to develop new products. They regularly launch new offerings and make advancements in their product portfolio to cater to evolving consumer preferences.

Future Outlook: Kraft Heinz has a promising future ahead. As the food and beverage industry evolves, they are well-positioned to adapt to industry trends and overcome challenges. With their strong brand presence and commitment to excellence, Kraft Heinz is poised for continued growth and success.

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