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Kraft Heinz Customer Service Phone, Email, Contacts

Kraft Heinz
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1.1 925 Reviews

Kraft Heinz Complaints Summary

23 Resolved
901 Unresolved
Our verdict: If considering services from Kraft Heinz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kraft Heinz reviews & complaints 925

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T
1:14 pm EDT

Kraft Heinz 24 oz mild cheddar cheese

I purchased a 24 oz bag of mild Shredded cheese 20 days ago and today May 25th 2022, the cheese was spoiled. No mold in the bag, but a very bad odor. The product was purchased at the Camp Lejeune commissary and was properly stored in the refrigerator.

Desired outcome: I am asking for a refund or coupon to replace the spoil product.

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8:53 pm EDT

Kraft Heinz Oscar Mayer Real Bacon Bits

I purchased a 3 oz bag of Oscar Mayer Real Bacon bits on 5/20/22. We sprinkled a few on a salad that night and thought they tasted chewy, undone and had an odd flavor. I placed the resealed / open bag in the refrigerator. On 5/21/22 I poured the contents into a fry pan to try to cook them more only to find them covered in white and green mold.

I threw the entire contents in the garbage. I am so thankful I attempted to cook them and found them covered in mold before we attempted to eat any more of them.

I did take photos but could not upload them into this system even when changing the format.

UPC code [protected] with an expiration date of Nov 25, 2022. Also written under the date was EST. 7202 10:20.

Purchased at IGA Grocery Store Main Rd. Southold NY 11971

Diane McConnell

80 Jernick Lane

Southold NY 11971

[protected]

[protected]@hotmail.com

Desired outcome: I would appreciate a full refund; however, I threw away the receipt.

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12:51 pm EDT
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Kraft Heinz Taco Bell dinner kit

I bought the kit at Walmart in Johnsburg, IL with the 6 soft shells and 6 hard shells, mix and sauce. All the hard shells were broke. Bar code #[protected]

Desired outcome: coupon for a replacement

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7:04 pm EDT

Kraft Heinz Kraft extra crispy shake and bake

I bought a box of extra crispy shake and bake in a hurry to get them in the oven cause I’m always running behind so I grab the box in the cupboard pull out my pork chops that are waiting to get thrown in and trying to put the pork chops inside the bag quick and both ends of the bag were sealed shut so I checked the other two sides just to make sure and they were also sealed shut both of the bags that were inserted in my box were sealed at all edges. Not too big of a deal but I did pay for a product that I expected to get and I don’t buy lunch baggies so I had nothing on hand other than a plastic bag that you get your groceries in to substitute as a bag which at the moment is grossing me out again because what has all been in that bag how many times has it been thrown on the floor before I was used it to put my groceries in it and now my raw pork chops with the shake and bake how many different hands how many different objects and things that aren’t supposed to be mixed with my pork chops have been in contact with this dirty old grocery bag which is disgusting and is still grossing me out for the amount of money we do pay for your products we would at least get what we bought

Desired outcome: Another box with bags that have one side unsealed

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11:54 am EDT

Kraft Heinz Lunchables

05/16/2022

I have purchased multiple lunchable items with the incorrect contact and manufacturing location on them for about 3 months now. I have not been able to reach anyone to verify the packaging of my items. I believe these items are being tampered with remade and sold to various locations such as Walmart, HEB, and Target. In multiple lunchables without the drink the meat is wet and has a funny smell and the crackers are upside down inside the package. The ones with oreos come differently depending on purchase. Some say oreo while the others are of an off brand. I would like to know exactly if this is the way the products are made at your location which shows to be in Glenview not Chicago. Thank you

Desired outcome: I would like to know if these issues are from the company itself or the distributors tampering with the products

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11:48 pm EDT
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Kraft Heinz Polly o string cheese

I grab a stick of cheese and open it and up to bed with no lights on. I ate 9 of these cheese sting over a period of 5 days. I brought 2 to work with me to share and handed one to my coworkers and about to eat the other one when she stopped me and said these are bad. I got sick three times and couldn't figure it out why I was getting sick. When I got home from work and discovered everyone in the bag was bad and I bought 2 bags at the time. I still have an unopened bag which I will throw out along with these. Very disappointed customer that will only buy Polly O string cheese. Now I've been sick 3 times within the last 5 days and now I am also out $6.46 a bag and don't know now if I can every eat those again.

Desired outcome: I would like to be rebuised my money.

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6:22 pm EDT
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Kraft Heinz Breakstone's 2% milkfat lowfat cottage cheese

I keep trying to buy your cottage cheese and keep being disappointed.

It's so runny! It is hit or miss if it's edible or not! This batch is like soup and I am going to throw it out. Food is so expensive these days and then I have to waste it because you can't make it correctly. Very disappointing.

Purchased at Walmart in Logan, OH on 042422.

Batch W4 36-2158 OU-P

Thank you.

Desired outcome: Refund

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3:55 pm EDT

Kraft Heinz Sugar Free Jello

I have been eating an awful lot of sugar free Jello lately. I have been dieting and it is a great product.

I opened up a box of lime Jello and it was empty. There was no package in it.

The information on the box is:

19 OCT 2023

12:07

DB01

Thank you,

Laura Vondrasek

[protected]

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5:52 pm EDT

Kraft Heinz Breakstone's small curd cottage cheese

I have been a fan of Breakstone's plain small curd cottage cheese for the last 30 years. Unfortunately, my last two purchases have me rethinking my liking; has the formula for the end product changed? The last two large containers bought (one in March 2022 and one in April 2022 in zip code 21740) were like some king of nasty soup and I had to throw them away. I am hesitant to purchase again...

Desired outcome: Return product to previous formula / Refund or Coupon for two large containers.

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8:56 am EDT

Kraft Heinz Molded cheese

I went into my local grocery store like I always do for my family, and we are cheese lovers. I picked up some pre sliced cheese which is so much easier than cutting it yourself (thanks by the way) when we got home I said I'm going to enjoy some cheese and crackers. By the time I got almost done with the cheese I look down and notice the cheese was molded. I then thought to myself did I eat any of this mold. my stomach began to hurt and I think that was out of worry because I'm so afraid of getting sick. its hurtful because my family loves Kraft better than any other cheese. I hope this helps someone to check before eating. the cheese was not expired. and the seal was not broken.

Desired outcome: i guess free cheese or a little compensation. I really don't know

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10:09 am EDT

Kraft Heinz Smart one creamy rigatoni with broccoli & chicken

When I opened the box to pull out the meal I immediately felt the frozen food and when I looked, there was not plastic covering on the dish. You can see that the chicken looks frost bit. There is just a tiny piece of the plastic covering in the corner but was not in the box. The packaging information and identification is in the attached images.

Thank you,

Beth Smithingell

[protected]@baker.edu

Desired outcome: I would like to be reimbursed for my purchase which can be done but sending free coupons in the mail or by email

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1:58 pm EDT

Kraft Heinz Kraft Mac n Cheese

Last night I was about to enjoy a beautiful bowl of my favorite macaroni and cheddar cheese, and to my disgust I look down into the pot I was stirring and see these little white and black striped maggots!

the box wasn't expired or even close...I am heartbroken that Kraft has let me down so badly :'(.

I sure hope Kraft would be kind enough to give me some sort of refund or make things as right as rain...

thank you

loving costumer

Desired outcome: to make things right as rain

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3:24 pm EDT
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Kraft Heinz Kraft pizza kit

I bought a kraft pizza kit on Mach 26, 2022 and to my disappointment there was an empty seasoning mix in my kit. This was a special occasion of an afternoon with my granddaughter.

Sobey forest hills

1100 March 26

Attached please see pictured.

Thank you,

Liz Rust

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12:47 pm EDT
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Kraft Heinz Shake n bake

Envelope was open ,contents was on the bottom of the box,did not include any plastic shaker bags.

Desired outcome: Coupon for new box

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5:00 pm EDT
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Kraft Heinz Smart Ones Cheesy Scramble with Hash Browns

Stop & Shop Peapod Delivery

3/19/2022

The breakfast had a big scoop of minced garlic. these are the numbers from the box.

MS04222F61 1302

Best By 06 FEB 2023

Desired outcome: Coupons for future purchases.

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9:31 am EST
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Kraft Heinz Kraft crunchy peanut butter

I have been eating this product for years

now for the second time I find a piece of nutshell

the problem with the second time is that i broke a tooth

this happened at the beginning of the month

i wrote to kraft ,probably the wrong department

since i have not recieved any news

this is my second attempt

hoping to here from you soon

michel

sku [protected] 1KG crunchy

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3:03 pm EST

Kraft Heinz All Kraft Heinz products

I will not buy any Kraft-Heinz products until your company stops all dealings with Russia. They are in violation of international law and we must all stand united to protect democracy. 03/08/2022

Desired outcome: Stop all dealings with Russia. Stand with Ukraine.

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3:32 pm EST
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Kraft Heinz LEA & PERRINS Worcestershire Sauce

I am writing to your company because I bought a bottle of the LEA & PERRINS Worcestershire Sauce which it's Due Date is July 15, 2023, I opened the bottle to use and didn't notice any problem but the second time I went to use the Worcestershire Sauce and there is a grey/white mold in the bottle through the complete liquid----it has gone bad.

Thanks,

Robin Johnson

Desired outcome: I would like a refund for the product I bought.

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7:45 pm EST

Kraft Heinz Crunchy Taco Dinner Kit

I purchased the kit at Aldi in Canton, CT, first time trying this kit. I do not have the purchase slip as this was purchased a couple weeks ago. I did not discover the broken shells until preparing our meal.

Desired outcome: I would like a replacement kit or a coupon to purchase a new one.

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9:18 pm EST

Kraft Heinz Maggots in my mac and cheese

I made mac and cheese for myself and while I was eating it I noticed a small maggot. At first, I thought it was a grain of rice or something but when I saw more I knew that they were maggots. I looked at the box and it was not expired. I was totally disgusted and I will never eat Kraft mac and cheese again!

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Kraft Heinz In-depth Review

Company Overview: Kraft Heinz is a renowned food and beverage company that has a rich history dating back to its founding in 2015. The company's mission is to be the best food company, growing a better world, and their values revolve around integrity, ownership, and meritocracy.

Product Range: Kraft Heinz offers a diverse range of products across various categories. Their condiments include iconic brands like Heinz Ketchup and Kraft Mayo. In the sauces category, they offer options like Heinz BBQ Sauce and Classico Pasta Sauce. Snack lovers can enjoy their popular brands such as Planters nuts and Ore-Ida frozen potatoes. Additionally, they provide a wide range of beverages, including Capri Sun and Maxwell House coffee.

Quality and Ingredients: Kraft Heinz maintains high-quality standards for their products. They carefully select ingredients to ensure freshness and taste. While not all products are organic or natural, Kraft Heinz offers options that cater to different dietary preferences and restrictions. They also provide clear labeling for potential allergens, making it easier for consumers to make informed choices.

Sustainability and Social Responsibility: Kraft Heinz is committed to sustainability and social responsibility. They prioritize responsible sourcing, working towards reducing their environmental impact and waste. The company actively engages in community involvement and charitable partnerships, demonstrating their dedication to making a positive difference.

Packaging and Design: Kraft Heinz products feature well-designed packaging that is both visually appealing and functional. While eco-friendly packaging options may vary across products, the company is making efforts to reduce packaging waste and explore sustainable alternatives.

Pricing and Value: Kraft Heinz employs a competitive pricing strategy, offering products at a reasonable price point. Their prices are comparable to other brands in the industry, and the value provided by their products is reflected in their quality and quantity.

Customer Service: Kraft Heinz values customer satisfaction and provides a positive customer service experience. They are responsive, accessible, and willing to address any concerns or inquiries raised by customers.

Availability and Distribution: Kraft Heinz products are widely available in various markets and regions. They have established strong distribution channels, including partnerships with retail stores, a robust online presence, and international reach, ensuring easy access for consumers.

Brand Reputation: Kraft Heinz has a solid reputation in the industry. Their commitment to quality and innovation has earned them notable awards and certifications, further enhancing their credibility and trustworthiness.

Customer Reviews and Ratings: Customer reviews and ratings for Kraft Heinz products are generally positive. Customers appreciate the taste, quality, and reliability of their products, although there may be occasional negative feedback regarding specific preferences or experiences.

Innovation and New Product Development: Kraft Heinz is dedicated to innovation and continuously strives to develop new products. They regularly launch new offerings and make advancements in their product portfolio to cater to evolving consumer preferences.

Future Outlook: Kraft Heinz has a promising future ahead. As the food and beverage industry evolves, they are well-positioned to adapt to industry trends and overcome challenges. With their strong brand presence and commitment to excellence, Kraft Heinz is poised for continued growth and success.

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