Kool Smiles review: poor service

Employees at front desk are rejects, disrespectful, don't know how to keep files. Every time I go there I have to fill out the same paper work and always have to give them my Custody papers that they should be keeping on file. The appointment I made was for my Grandson for pain he was having and this was confirmed the day before when they called to confirmed appointment but when I arrived they said it was for a cleaning. They did an x-ray and then I was told they were too back up to do the cleaning unless I wanted to wait up to 2 hrs. A whole day and 18 miles for nothing! They wanted me to come back next week. I am trying my best to find another place to take him. I have worked Quality Assurance for years on the phone, please teach your employees how to treat Patients. Cell phone should be put away, personal conversations should be stopped when Patients come in, and company phone is not for their
use. They are REJECTS from school. I was given papers to fill out as if I were a new patient and 10 minutes later this lady comes to me and ask me to fill out some more papers. I told her nothing had changed on the medical records and I was told it didn't matter she wanted them filled out again. All employees should wear a name tags so they can be reported. Stop over booking. I have never seen a dentist office run this way.