Koodo Mobile review: Koodo mobile

I am writing to formally dispute the negative credit reporting by Koodo Mobile regarding an alleged late payment on my account, which has resulted in a significant 110-point reduction in my credit score. I switched from Bell Mobility to Koodo for approximately three weeks before returning to Bell. Following my return to Bell, I personally visited the Koodo office in Thunder Bay to request my account details and make payment for any outstanding charges incurred during the period I used their service. However, Koodo representatives informed me that because I had not used the service for up to one month and had already switched back to Bell, I no longer had an active account. Based on this information, I reasonably believed there was no outstanding account requiring payment. I respectfully request a thorough investigation, correction of this misleading account information, removal of the negative credit reporting, and restoration of my credit score. I have paid off the balance and my phone number is [protected]