Koodo Mobile review: Koodo mobile

I have tried on numerous occasions to get into my account. An error message always appears - wrong password or too many attempts. I have changed passwords several times and the response has been that it was noted. However, when I try to log in again same error message. I have tried different days in case too many attempts in one day - still not able to access.
We booked call back. Fisrt time received message that will call back but no call back.
Second attempt scheduled call back and received message and call back but reception was poor so they hung up. I went to different location so would get better reception as in instructions was told that if they could not reach me who attempt a second time. No call back.
Very frustrating as do not know has to get access into my account online.