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The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
KLMlazy and incompetent airline

I had a problem with KLM than eventually can be easly overcome by common sense, something that in Amsterdam KLM, does not seem to produce.I'm a long term custmer of KLM, I'm not a frequent flyer but I'm one of the client that used to feed the company coffer at least once a year with a transcontinental flight.I was travelling from Jakarta to Geneva, when a snow storm hit the Swiss city, as the local airport management is using company like ISS, a cleaning and security that pay staff the lowest salary ever in the industry. Also employ company to clean the runway, but they do not work at night because it cost too much. Result my flight was cancelled and KLM refuse to give a seat on the next flight, the one used to carry business people from London to Geneva, the money people. So, were there a seat available? There are always three seats free, plus eventually the business upgrade.Worst, they treat me as a hassle and not as client, I'm been polite saying I was travelling for 14 hours, from my hotel in Jakarta, they did not care at all.The case is closed, I will never ever use a company that treat customer like that, rude and careless to say the least.My girlfriend just Yesterday, the 16 of April 2014, had a ticket issue in Geneva, the travel agency did not inform her that Indonesia require a 6 month valid passport, but her was valid 5 month and 10 days! At the airport of Geneva, one of the worst in Europe, the world second headquarter of IATA (Air transport associacion), the staff of KLM, allow her to board to Amsterdam, despite the fact that she had clearly a transcontinental flight to board, they did not check the validity of the passport (CARELESS, LAZY AND INCOMPENT STAFF) she reach the gate in Amterdam and a histeric girl refuse her to board to Jakarta. No written explaination given, no excuses, no other reasonable solution.At that point the ticket (not refundable) was lost, reaching Indonesia, where they care less of validity, a fine can overcome the administrative problem. Or flight back to Amsterdam, and anyway, loose the ticket.Common sense is not a gift in AMSTERDAM SCHIPHOL and for sure not of KLM.3th case a friend of mine, a doctor from Indonesia has gone trought an umiliating questioning by the police in SCHIPHOL because his research visa was not matching his appearance, this is even more disturbing, a scientist must "LOOKS" like what? You tell me.My final judgement, is that what ever reason they might have in Amsterdam they are rude, lazy, cinic, histerical and under trained, really AVOID AMSTERDAM SCHIPHOL.Davide Simonini

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