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Kitchen Craft
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www.kitchencraftcookware.com

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3.0 2 Reviews

Kitchen Craft Complaints Summary

1 Resolved
1 Unresolved
Our verdict: While Kitchen Craft has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Kitchen Craft reviews & complaints 2

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J
1:03 pm EDT
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Kitchen Craft the vents in the lids causes a real safety hazard

The cookware was bought in 2008 for $2, 895.00. The lids are defective and leak and spatter hot fluid on the pots and on the person. On May 19, 2008 we purchased the Deluxe set of Kitchen Craft cookware for $2895.00. The lids of the cookware all had vents to release the steam. We discovered that the vents caused a problem and not only released the steam but also hot fluids that coated the lid with food but also splattering on the cook's arm causing minor burns. We tried to contact the company many times from 2008 but they never returned our email or phone calls. We finally found a Kitchen Craft representative who was selling cookware at the County Fair and gave us a phone number that worked. The Kitchen Craft customer service representative had stated over the phone they had discontinued this line of cookware in 2004 and there was no way we had bought it in 2008. She also stated that the company who manufactured the cookware in West Bend Wisconsin had closed. My wife emailed the receipt and the representative did admit that they had bought West Bends surplus cookware. My wife asked that the cookware be replaced without the defective lids. The new cookware does not have vents. My wife had asked for an entirely new set because the cookware has been redesigned and the new lids would not seal the pots and pans as it should. My wife received a call from a person who identified himself as the company's lawyer and stated that the company will not replace any cookware. Kitchen Craft should abide by its lifetime warranty to replace any defective parts. The vents in the lids causes a real safety hazard.

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Z
9:24 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Kitchen Craft - Don't buy from them

I bought a set of pots and pans from Kitchen Craft in Miami, FL. I called their customer service before the set arrived to request a set of knives. What a horrible customer service! An awful woman picked up the phone not letting me explain. So I decided to cancel my order. That cost me nearly $600.00 which was 30% of the set of pots and pans I never even...

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Is Kitchen Craft legit?

Our verdict: Kitchen Craft earns high praise from Complaints Board, distinguished as a company with a robust reputation for trustworthiness and reliability. Despite the possibility of occasional service issues, Kitchen Craft's overall track record speaks to its legitimacy and reliability as a service provider. Engaging with Kitchen Craft can be done with confidence, though maintaining a level of caution.

Kitchen Craft earns 83% level of Trustworthiness

Excellent Trust Notice: Kitchen Craft near-perfect at 83% trust. Use with confidence, maintaining usual caution.

Kitchencraftcookware.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Kitchen Craft website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Kitchencraftcookware.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Kitchencraftcookware.com you are considering visiting, which is associated with Kitchen Craft, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Kitchencraftcookware.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • No reviews for kitchencraftcookware.com on popular sites. Be cautious and do additional research. Look for information about the Kitchen Craft and be careful with personal information or transactions.
  • Kitchencraftcookware.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The kitchencraftcookware.com may offer a niche product or service that is only of interest to a smaller audience.
  • Kitchen Craft protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Kitchen Craft. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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