Our Place
reviews and complaints

I purchased two full sets in two different colors within in minutes of each other. I sent a message about wanting to change colors within 5 minutes of placing the first order and promptly received a message about it not being possible to cancel the order. No problem, I had already bought a whole other set in the other color. I was assured that I could simply return the set that I did not want.

The return policy states to send the items back in the original packaging and then states that each item must be sent back individually. the box that the whole set comes in does not have each item in individual boxes. This policy makes zero sense and seems to contradict the statement about returning in the original packaging.

Additionally, when individually selecting each item in the set to return, their system only issued return labels for three of the 5 items and stated that two items required additional review before a return was possible.

It should not be this hard to return one bax, packaged by your company all at once just as I purchased it.

Super disappointing.

Keep saying shipment on the way, but FedEx has not received it yet. Cannot speak to a person and get a run around email response saying they gave it to FedEx. Sounds like a scam!

I ordered the Always Pan, Spruce Steamer, and 4 Dinner Plates. I Paid for my order. I did not receive the Always Pan, or the 4 Dinner Plates. I DID NOT find any telephone number for this buisness. I sent them 4 Emails regarding not receiving 2 items. They HAVE NOT MADE CONTACT with me. I spent alot of money on this site. I feel robed of my money. Will tell everyone I know to DO NOT DO BUISNESS with this company "OUR PLACE". I have asked for a refund or replacement of items not received. No response from this Company, Our Place.

They denied a valid return request. I purchased pans, and the color doesn't match the pictures, prompting me to initiate a return. However, they claimed that I cannot return the item because I had returned something previously. This is highly dishonest, and their actions are deceptive and insincere. I strongly advise against doing business with this company. I will be disputing the transaction with my bank to secure a refund.

OP1957054: Ordered December 26, 2022

Always Pan: Sage; Total Cost: $107.29

I never received this product. I would like to have a refund immediately.

OP015779: Ordered February 15, 2023

Always Pan and Perfect Pot (Firecracker); Total Cost: $270.94

I never received this order either and sent an email to our place. I received an email from Patricia of Our Place on February 27, 2023 stating that the $270.94 was returned to my credit card by her on February 27, 2023. I called the credit card company today and they said there is no history at all of anything received or returned to me by Our place for that amount so clearly Patricia was lying. I want a refund immediately.

OP2118988: Ordered May 9, 2023 (this morning)

Always Pan, Oven Pan and Spruce Steamer; Total Cost: $226.51

I sent an email to your company earlier this afternoon to cancel the order at your earliest convenience. I have heard nothing from your company

TOTAL OWED: $604.74

At this point, I will be contacting my attorney to get the $604.74 back from Our Place if the refunds are not done by May 10, 2023. This is not ok. Your company is stealing money from people and I am not going to tolerate it. I want my money returned to me immediately.

Adriene Ingalls

I did not receive my package that I ordered. From our place will not file a claim with the delivery company. They have no phone number to call.

I can not receive a refund or any cooperation from this business i keep getting the runaround and redundant emails stating the same thing over and over again this business has no phone number for contact I need help, please

Placed an order on November 21st. Order *** in the amount of $64.65. *** tracking number ***. Product was never received the business has been unresponsive in addressing the issue and has completely unresponsive to my requests for a refund or to ship me what I ordered.

I ordered some merchandise from Our Place on November 27 for $123.48 and made payment in full. The order number is ***. I have not received confirmation of the order being shipped. I have reached out to the company via email and voicemail but have not received any return correspondence.

An order (OPXXXXXX) was placed on 11/08. My credit card was charged but the products were never received. I received one communication from the company stating the order is lost and they will try to find it. I have asked that the order be cancelled but was told this was not possible. Why not? If the order is missing then they should be capable of issuing a full refund. Company customer service can be contacted only through email.

5/9 Sunday - ordered from their site with a coupon code received an email confirmation for order confirmed 5/9 night - receive a cancellation email of my order emailed them and ask the reason of cancellation. i was told that it was a fraud transaction. i then replied them said i provide a valid payment info why this consider a fraud. no reply then afterall. 5/11 - the charges went thru from my credit card. emailed them again no reply. it's a fraud company , got my credit card info and cancel my order. no reply no refund.

A pan and bamboo steamer basket were ordered weeks ago and paid for. The pan arrived scratched. The steamer basket never arrived. When I contacted the company I was told they accidentally "voided" the order and that they had replaced the order and I would receive the steamer basket soon. I emailed again for status and was told it would ship the next week. The next week I emailed again for status and was told it would ship the next week. I was told again today that it would ship next week. I am out of patience and need my money back. They charged our credit card immediately but never delivered the product.

Date of transaction was Sunday, May 9th. Learned of a discount code for FromOurPlace.com for their Always Pan priced at $145, which would be discounted up to $125 with a code, for a final price of ~$21 with tax; checked out and paid. Received a cancellation email that this transaction was flagged as "fraud." The transaction was not fraudulent as the code worked on their company website and payment processed with an order confirmation email. Looks like the company does not want honor the order because they realized the code deeply discounted their products, and so they are claiming it's "fraud". They are not honoring orders, they are cancelling so to not have to sell their products at this price.

On the morning of 5/9 I placed and order for a pan from this company for a total of $21.48 after a discount code was applied. Later on in the afternoon, I received an email stating that my order was being canceled and refunded with no explanation as to why. I later emailed the company on 5/10 that I did not want my order cancelled. I reached out to the company via social media where they told me to continue to email any concerns as they mentioned the transaction may have been flagged due to fraud. I sent an additional email 5/10 stating that I was contacted via social media concerning that my order may have been fraud, and I validated that my order was not fraud and an accurate and real transaction. I have yet to receive any form of communication back from the company concerning processing my order going forward.

I ordered the Always Pan on April 16, they took my money within a 24hour time period, never sent me an order confirmation/ order number. I emailed them at least 6-7 times for this information, and received nothing back from them. I received the product, but am not totally disinterested in it, and do not want to support a company with such poor customer service. I would like to return this and receive a full refund, but, I cannot, because I never received an order number, and they never sent an invoice or receipt with the actual product, which you need to make a return! I tried to find my order number by entering my email address, and I just keep getting a message that says "Check your email We've sent you a return authorization email with instructions on how to return your item(s) and get your refund" and I never receive an email. They do not have a phone number, and if they do, its next to impossible to find. I want to return for refund, also bad reviews

I purchase an item from the company and paid for it on 11/30. I was told the item would ship at the end of January. On January 29, I contacted the company to determine the status of my order. *** told me had just shipped that day. Tuesday, February 2nd, I again tracked it and could see, the item still had yet to be picked up by UPS. I called UPS and they confirmed this. I contact *** back and the Instagram page and they told me it was shipped, but that UPS takes 7 days to update. I called UPS back and they said this is false, there system is 100% accurate and has no delays and my package was never picked up. After sending countless messages on Wednesday, February 3rd, Erica said she would check with the wares house and get back to me. I asked them to get back to me by the end of the day. I sent a follow up email as the end of day was approaching and I heard nothing. I paid for this item over 60days ago and it is past due to me. The customer service is awful and I am getting the run around. I want to know when it is coming, if at all. I have one other item ordered with them and I don't want to go through the same thing, Product_Or_Service: Pan Order_Number:

On November 24 I ordered an Always Pan from Our Place. ORDER NUMBER*** tracking number *** The tracking number led me to the Canada Post tracking website where I saw an estimated delivery date of Dec 7. On Nov 25 I requested through Canada Post that if I was unable to receive the package that it be left at the post office for pickup. A week later I received an email from Canada Post that the item with that tracking number was being Returned to Sender and was marked as Undeliverable due to a shipping address error. This is the SHIPPING ADDRESS I provided: *** This is my correct shipping address. I have not only emailed Our Place about this issue, but I also left a phone message, Instagram Direct Message as well as comments on their Instagram page requesting contact. The comments were not abusive or disparaging. They simply asked for contact and reply to my dm's or email. Our Place then began to censor my comments along with the comments of other customers who responded to me or posted their own issues around missing product. Our Place either needs to send me the product I paid for with overnight express shipping or return my money. ORDER DETAILS ALWAYS PAN Colour: Blue Salt Quantity: 1