Kitchen Craft’s earns a 3.0-star rating from 0 reviews and 2 complaints, showing that the majority of home cooks are somewhat satisfied with cookware.
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the vents in the lids causes a real safety hazard
The cookware was bought in 2008 for $2, 895.00. The lids are defective and leak and spatter hot fluid on the pots and on the person. On May 19, 2008 we purchased the Deluxe set of Kitchen Craft cookware for $2895.00. The lids of the cookware all had vents to release the steam. We discovered that the vents caused a problem and not only released the steam but also hot fluids that coated the lid with food but also splattering on the cook's arm causing minor burns. We tried to contact the company many times from 2008 but they never returned our email or phone calls. We finally found a Kitchen Craft representative who was selling cookware at the County Fair and gave us a phone number that worked. The Kitchen Craft customer service representative had stated over the phone they had discontinued this line of cookware in 2004 and there was no way we had bought it in 2008. She also stated that the company who manufactured the cookware in West Bend Wisconsin had closed. My wife emailed the receipt and the representative did admit that they had bought West Bends surplus cookware. My wife asked that the cookware be replaced without the defective lids. The new cookware does not have vents. My wife had asked for an entirely new set because the cookware has been redesigned and the new lids would not seal the pots and pans as it should. My wife received a call from a person who identified himself as the company's lawyer and stated that the company will not replace any cookware. Kitchen Craft should abide by its lifetime warranty to replace any defective parts. The vents in the lids causes a real safety hazard.
Don't buy from them
I bought a set of pots and pans from Kitchen Craft in Miami, FL. I called their customer service before the set arrived to request a set of knives. What a horrible customer service! An awful woman picked up the phone not letting me explain. So I decided to cancel my order. That cost me nearly $600.00 which was 30% of the set of pots and pans I never even saw. As soon as the UPS man arrived I told him to take them back. Dont buy from them ever! You'll just be paying for an overprised item(s) and they will never tell you about their return policy. In which they keep 30% of your hard-earned money. Shame on them and I don't recommend this to anyone.
The complaint has been investigated and resolved to the customer’s satisfaction.
Today I had to cancel my order that was the basic cookware set that was placed on layaway. I told the lady over the phone that I would not be able to keep making layaway payments towards the cookware. I asked if I could have a refund and the lady told me that since the cookware was on layaway that there was a no refund policy. Fortunately, I paid under $300 towards the layaway but I feel like Kitchen Craft are a bunch of thieves and they are not willing to work with you to help you pay them off so I can receive the cookware set that I order. If this company truly wanted every American to have their products then they would bend over backwards much more for people regardless of their income. Now because of my negative experience, I am not going to speak very highly of Kitchen Craft. If Kitchen Craft would have worked with me to where my layaway payments were smaller over a longer period of time and once I received the products and was happy with them, then I would have been their free source of advertising which I may have helped make them more business. Don't buy from this company EVER! This company is a bunch of thieves!
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I just received my family set and ordered it on Jan 6th - it doesn't seem like I can return it from the return policy because I would. I did not receive my free gift only part of it. I received the cones but not the base for the Kitchen cutter. But somebody said it right the customer service up to the manager is horrible. Not sure where they got such terrible skills from. According to them they don't make mistakes and sorry it wasn't us kind of attitude.
I purchased a complete $3000 set of Kitchen Craft cookware about 4 years ago. At this time, I have only used two saucepans and the large covered skillet. Everything else is still in the original boxes. While I can see they are good quality, I've not been happy with them - I find cooking directions don't really work as instructed and they do need oil to prevent almost everything from sticking. Anyone interested in buying this from me for a good deal? It doesn't appear that the company is willing to have even the brand new pots and pans returned for a refund. Please contact me at meg.porter@gmail.com. Serious inquiries only. Thank you.
I don't work for the company in any way. However I own a full set of Pam's and I love them. I'm also a chef and in my experience when you cook with stainless steel, you ALWAYS pre heat the pan fully. The food will release once it's seared really good. Granted there are exceptions like with eggs. Hopefully this helps.
I also asked to cancel the order. I was refused and told there would be a huge fee to cancel. I needed to cancel for financial reasons and they didn't care. American made should also be American kindness. We own a business not to far from them and we go out of our way for our customers.
I called to cancel my order and they refused. So they forced me to spend the down payment. Refusing to refund even $1 of it. I was very disappointed at how this American made company refuse to refund or cancel an order. Not very good customer service. I used the pan when it came in the mail and it does not work at all like they promised. Food stuck badly...it needed oil ! Even on low heat.
With stainless steel you have to get the pan screaming hot before you add food to avoid sticking. The foods will release once they're cooked and ready to flip/turn.
Never buy from this company. Take a look at Yahoo reviews- there are volumes of complaints against the company for misleading advertising as well as many BBB filings from unhappy customers. Bottom line is they are highly overpriced and no better than the far less expensive Calphalon. TFAL and ALLCLAD brands.
Sounds like buyer remorse looking for an excuse to get money returned. I have had my set of kitchen craft 20 years and they have been the best kitchen utensils I have ever used. Since UTube came along and I have been able to watch many videos I have really mastered their use. The kingcutter is the best food processor I have ever used, it is so versatile and quick and easy to clean.
I bought a set of Kitchen Craft cookware from the Ohio State Fair in 2009. The show was cool and I love cooking. It was pretty expensive and I almost canceled my order. I truly love the cookware. It took a little while to learn how to use it, but it was totally worth it. I had a set of William Sonoma, which I was told was the best of the best, but it has all slowly worn down and been thrown away. I did have a handle break on my Kitchen Craft Skillet. I called the 800 number and they were sweet. I just paid shipping and they replaced it for me.
I have had mine since 2004 and i love the set. It is no ordinary pan or pot quality it is well crafted and last a life time. You can beat on it if you wanted to and will still hold. My investment was worth and they are the only pot and pans that i use. Read on how to cook with these pans and they will last more than a lifetime. That customer support had a bad day or just not competent enough to handle the call. She should have hung up the phone and complain or simply redial and get someone more pleasant.
Is Kitchen Craft Legit?
Kitchen Craft earns a trustworthiness rating of 83%
Highly reliable. Use their services with confidence, yet trust but verify.
Kitchencraftcookware.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Kitchencraftcookware.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Kitchencraftcookware.com you are considering visiting, which is associated with Kitchen Craft, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Kitchencraftcookware.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
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- Kitchencraftcookware.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The kitchencraftcookware.com may offer a niche product or service that is only of interest to a smaller audience.
- Kitchen Craft protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Kitchen Craft. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Kitchen Craft complaint handling
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Kitchen Craft Contacts
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Kitchen Craft phone numbers+1 (800) 800-2850+1 (800) 800-2850Click up if you have successfully reached Kitchen Craft by calling +1 (800) 800-2850 phone number 0 0 users reported that they have successfully reached Kitchen Craft by calling +1 (800) 800-2850 phone number Click down if you have unsuccessfully reached Kitchen Craft by calling +1 (800) 800-2850 phone number 0 0 users reported that they have UNsuccessfully reached Kitchen Craft by calling +1 (800) 800-2850 phone number+1 (352) 483-7600+1 (352) 483-7600Click up if you have successfully reached Kitchen Craft by calling +1 (352) 483-7600 phone number 0 0 users reported that they have successfully reached Kitchen Craft by calling +1 (352) 483-7600 phone number Click down if you have unsuccessfully reached Kitchen Craft by calling +1 (352) 483-7600 phone number 0 0 users reported that they have UNsuccessfully reached Kitchen Craft by calling +1 (352) 483-7600 phone number
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Kitchen Craft address4129 United Ave, Mount Dora, Florida, 32757, United States
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Kitchen Craft social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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