Williams-Sonoma
Reviews and Complaints

I recently had a less than satisfactory experience with Williams-Sonoma when I ordered a cake to be delivered to a dear friend before Christmas. Unfortunately, on December 23rd, I received an unexpected notification that my item was on backorder and I had not been contacted about the delay. Understandably, I was disappointed and worried that my gift would not make it in time.

I contacted their customer service team to address the issue, and they offered to have Christmas cupcakes delivered overnight instead. Although skeptical, I agreed to the substitution since I was assured that they were available and would arrive by 8 pm on Christmas Eve.

However, my disappointment only grew when I checked on the delivery status at 2:15 pm on December 24th, and I discovered that the cupcakes were also on backorder, this time until the 29th of December. As this was not what I was promised, I asked that the order be cancelled, and Williams-Sonoma agreed.

Unfortunately, my disappointment was not yet over. To my embarrassment, the cupcakes were still delivered on the 28th of December, which put both my friend and me in an uncomfortable position. Despite contacting customer service yet again to rectify the situation, I was met with frustration and unhelpfulness. To make matters worse, the representative I spoke with (Michael) hung up on me when I expressed my disappointment.

I felt utterly let down by Williams-Sonoma's handling of my order and the subsequent customer service. Their purported inability to cancel the order even after agreeing to my request is certainly not a positive reflection of their business. As a paying customer, I expect timely and honest communication, transparency, and reasonable service. Sadly, Williams-Sonoma failed to demonstrate these qualities, and I would hesitate to do business with them again.

As someone who was excited to purchase a gift from Williams-Sonoma for a couple with a wedding registry, I was disappointed by the experience I had with their customer service. Although the couple lived in Minnesota and I reside in Chicago, I was eager to have their gift sent to me for safe keeping. Unfortunately, the delivery didn't seem to go as smoothly as I had hoped.

Over the course of three days, I attempted to reach out to Williams-Sonoma's customer service line a total of six times at various hours of the day. Each time I called, I was met with a message letting me know that there was a high volume of people contacting them, causing me to remain on hold for an extended period of time. Despite my best efforts, I was unable to connect with a representative to help me resolve the issue.

Eventually, I followed the instructions provided in their message and logged onto their website to file my concern through email. Williams-Sonoma promised that they would respond to me within 48 hours. Unfortunately, it has now been ten days since I reached out to them, and I have yet to hear back.

Desperate for a solution, I decided to give their customer service line another try, this time at 7 am. To my surprise, I was finally able to reach someone who was eager to help. The gentleman promised that he would send me shipping labels so that I could return my gift, but when I explained that I am 71 years old and unable to haul two large, heavy boxes to a UPS location, I requested to speak with a supervisor.

Sadly, despite being told someone would call me within 12 hours, I never received a call back. Feeling frustrated and unsupported, I am now left with no choice but to find a way to return the boxes to a local Williams-Sonoma store and purchase a gift elsewhere.

Although I am a self-proclaimed foodie and avid cook with a food blog, I can confidently say that I will never - NEVER - shop at Williams-Sonoma again. Their lackluster customer service experience has left me feeling reluctant to ever purchase from them in the future.

My recent experience with Williams-Sonoma has not been a pleasant one. I was excited to take advantage of their sale items, so I placed 15 orders in total. However, to my dismay, each item I ordered was eventually cancelled. A total of 63 items were cancelled, and the reason given was that they were out of stock and would not be restocked.

Initially, only a few items were cancelled and the rest were put on backorder for approximately four months. I contacted the company to inquire if there would be any further cancellations, as the backorders were tying up a lot of my money. Shockingly, within a day or so, I started receiving cancellation notifications in my email inbox. This baffled me, as I wondered why they would put items on backorder if they knew they wouldn't be restocked.

The entire experience was a huge letdown, especially as I had spent days planning and ordering. To add insult to injury, even though they reimbursed me with gift cards, I was left with hundreds of dollars in random amounts that I could only use at their stores. Only three of those gift cards matched my orders, and I couldn't even determine which order I was shortchanged on.

I reached out to customer service, but after several weeks, I'm still waiting for a response. It's quite disappointing and frustrating to have no one address my issue. In conclusion, I would advise against shopping at Williams-Sonoma, as it has been a bad experience for me.

The experience I had with Williams-Sonoma was both frustrating and disappointing. While I understand that ordering items online can sometimes be a challenge, my experience with this company was particularly problematic. Despite having a manager on the phone with me, I received seven emails about my order, six of which were ultimately cancellations. This was frustrating enough, but even more so when the final email explained that the item I had ordered was no longer available at the store I had selected.

What made matters worse was the fact that the manager had already set the order aside for me and informed me that the item was in stock. This was clearly not the case, and I was left to sort out the issue on my own. I called the 1-855 number and was put on hold for 40 minutes before finally speaking to a representative named Jackie. She informed me that the order could not go through because the item was out of stock according to the main computer system.

As I was speaking to Jackie, I attempted to call the store myself and spoke to another manager. This manager was not helpful and was unable or unwilling to update the computer system. Additionally, they contradicted the first manager I had spoken to, who had assured me that curbside pickup would be arranged once the order went through on the system.

All of these issues were compounded by the fact that the store was about to close for a month due to lockdown measures. As an immunocompromised senior, I was not willing to go into the store, which was located in a busy mall. This meant that, after spending two hours dealing with Williams-Sonoma's incompetence and poor customer service, I would ultimately not receive my order.

Overall, my experience with Williams-Sonoma was incredibly frustrating and disappointing. While ordering items online can often be a challenge, this company's errors and inconsistencies made the process even more difficult and unpleasant. As a result, I cannot recommend this company to others and will be hesitant to order from them again in the future.

My experience with Williams-Sonoma was less than desirable. In anticipation of my Christmas dinner, I ordered a turkey from their website three weeks ahead of time. The email confirmation I received assured me that the turkey would arrive on December 23, the day before Christmas. However, to my disappointment, the turkey never arrived. I received a call from Williams-Sonoma late on the 23rd, informing me that my turkey had been lost and they no longer could guarantee its delivery. They also placed the blame on UPS, but nonetheless, this news left me scrambling to find a turkey for 12 people on such short notice. I live on Martha's Vineyard, and finding a turkey for that many people the day before Christmas seemed nearly impossible.

To my relief, I received another call from Williams-Sonoma minutes later, informing me that they had located my turkey and that it was 99% guaranteed to arrive before noon on the 24th. However, yet again, the turkey never arrived. On top of this, Williams-Sonoma closed early on the 24th through the 26th, so there was no one available to hear my complaints and concerns. Christmas passed, and my guests and I were forced to make do with leftovers and side dishes.

I expected an explanation and an apology from Williams-Sonoma, but I was disappointed once again. The company has not reached out to me at all, despite my three phone calls to express my dissatisfaction. I believe that some form of accountability must be taken, and that Williams-Sonoma needs to offer a written apology for their lack of service and reliability.

As a result of this ordeal, I have 12 guests who were underwhelmed by Williams-Sonoma's service, and I will be sharing my story with anyone who will listen. It is my hope that Williams-Sonoma will take responsibility, make amends, and improve their customer service in the future.

As a devoted fan of Williams-Sonoma's exceptional products, I have always been drawn to their stunning holiday dinnerware. Recently, I decided to purchase their 'Twas The Night collection of dinner plates and salad plates, along with a brilliant red tartan tablecloth. I was struck by the display of these items in-store, and knew that I wanted to create a similar atmosphere for our family's Christmas dinner. With excitement and anticipation, I placed my order online and was promised delivery by December 22nd.

Unfortunately, my experience with Williams-Sonoma's online shopping left much to be desired. While the salad plates and tablecloth were delivered on time, I received a refund for the dinner plates on Christmas Eve. In a state of panic, I searched their website only to discover that the plates were listed as no longer available. I called two local stores, and found that the closer of the two only had a limited supply of plates. The farther store, though, had plenty of dinner plates in stock, so I paid over the phone and made the 15-mile trek in person to pick them up.

While I was thrilled to have complete my matching dinner set, I couldn't help feeling frustrated by what should have been a simple and stress-free online shopping experience. Why had my order been cancelled instead of being shipped from the well-stocked store? Despite my disappointment in this specific instance, though, I still appreciate and admire the quality and craftsmanship of Williams-Sonoma's products. As such, while my rating for their online store experience is only a "MEH", my overall appreciation for their products still remains high.

I recently had an experience with Williams-Sonoma's website (williams-sonoma.com) and felt compelled to share my thoughts. I placed an order for a Breville Breadmaker on September 13, 2020 and was surprised to see that it was still in the "preparing to ship" stage several days later. Wanting to verify the delivery date, I reached out to their customer service team and spoke with a kind representative who offered to send an email to the shipping department on my behalf. She mentioned that the item was still in stock and that payment had already been taken from my credit card.

To my surprise, upon checking the delivery date again the following day, the automated system provided an estimated delivery date of January 1, 2020 - which is obviously outdated. I contacted their support team again and was put on hold for about 45 minutes before being connected with a representative named Renee. Unfortunately, Renee's tone was incredibly rude and unprofessional right from the start. When I tried to explain the situation to her, she spoke over me and threatened to hang up if I kept talking. She claimed without proof that the payment was being held and gave me conflicting delivery dates. When I asked for UPS shipping details, she hung up the phone before I could even finish my question.

As a result of this terrible experience, I have decided to cancel my order and will never buy anything from Williams-Sonoma again. While I don't mind waiting for an item to ship, I refuse to be lied to and treated poorly by a so-called supervisor. If you're looking for a company that values its customers, I suggest you look elsewhere.

As a former loyal customer of Williams Sonoma, I must say that I am deeply disappointed in the quality of their products. Over the past year, I have had nothing but problems with the items I have purchased from them. It is concerning that when I contacted them about these issues, they were very quick to pass the buck and direct me to the manufacturer's phone number, stating that they were not responsible for the failures of their products. This was incredibly frustrating and disappointing.

I have had the misfortune of experiencing failure of a very expensive coffee maker, a coffee bean grinder, and a mixer, all of which I believed to be top of the line products. It was exceptionally surprising when I realized that this was not the case. Upon calling the manufacturers' customer service lines, I encountered individuals who struggled to communicate effectively in English. As someone who appreciates good customer service, this was a significant letdown.

Sadly, it's not just Williams Sonoma I am disappointed with; it's prevalent everywhere. In this day and age, good customer service is becoming a thing of the past, and it seems outsourcing is the name of the game. It is quite upsetting that the days of being able to return or seek servicing on products we purchase are seemingly dwindling away. It appears that the majority of items available to us currently are merely disposable and must be disposed of after a short period.

In conclusion, I am incredibly saddened by this trend, and can only hope that things can turn around and the importance of excellent customer service can be restored.

The worst customer service experience ever! I had high hopes for my experience purchasing from Williams-Sonoma, but unfortunately, that was not the case. I ordered two pans, and they arrived promptly. However, I was disappointed to find that both of them were damaged, and the non-stick enamel was chipped. I quickly sent them back using the original receipt and tracking information provided, hoping for a hassle-free exchange.

Unfortunately, things didn't go as I had hoped. After three weeks of hearing nothing back, I finally decided to call the store and check on the progress of my exchange. I endured a 30-minute wait on hold, only to speak to a rude customer service agent, who hung up on me after just one minute! Can you imagine? I was furious at the lack of professionalism and courtesy. I called back and waited on hold AGAIN, only to speak with a different person who seemed nicer and more helpful. After checking the return center log, she told me that the exchange had been processed and should be arriving within the week.

So, I eagerly waited for the delivery, but what I received instead was a package containing gift certificates instead of my two new pans. I was shocked! Apparently, their idea of an exchange was to send gift certificates for the value of the original purchase. The worst part was that they had raised the prices of the pans by $40 from when I first bought them. So, now I had to use the certificates to purchase the pans I had already been waiting for almost two months and put another $40 on them. It was disappointing, to say the least.

I truly hoped that the pans were not damaged again and were of good quality. After such a terrible experience, I have decided never to deal with Williams-Sonoma again. It was a frustrating ordeal, and I wouldn't wish it on anyone. Despite their wide variety of products, I cannot recommend shopping with them.

In November, I had the unfortunate experience of ordering a somewhat expensive domed cake plate/punch bowl from the Williams-Sonoma online store to give as a gift to my sister in law. However, to my dismay, upon arrival I discovered that the plate portion of my order was completely missing. I immediately contacted their customer service team to inquire about the missing item and they swiftly sent another dome. Unfortunately, the second dome didn't come with the plate either so I had to call them yet again. They provided me with instructions to send the dome back and promised to send the missing plate as soon as possible.

As instructed, I carefully packed the second dome and returned it as requested. However, I never received any follow-up or tracking number for the missing plate. So, I had to contact them multiple times for updates on the status of my order. One of their representatives informed me that the item was no longer available through their catalog or internet division. This was deeply frustrating as I was left without a present for my sister in law just a week before Christmas. But, they didn't even bother to offer me a refund for the item.

It was alarming to have to call them again and point out that if they failed to deliver a purchased product, I was entitled to a refund. It's disheartening to have to deal with such an unaccommodating customer service experience, especially during the holiday season. It's been over a month and a half now since trying to resolve this issue, and I still haven't received my money back. It's a wait and see game at this point, but I wouldn't be surprised if they've just been stalling to figure out how to refund the money at this point.

To make things worse, it's now too late to order anything else for my sister in law so I have to bear the brunt of my mistake. I have learned my lesson and will not be ordering from them again anytime soon. This certainly dampened my holiday spirit and left an unpleasant taste in my mouth about the Williams-Sonoma brand.