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Key Bankbanking

Be Oct 10, 2019

I'm having issues with Key bank in closing bank accounts for my vision impaired mother. The Key bank agent told me that my mother had to read her bank account information and I could not help her or say out loud her account information. Blind clients have a right to close their account and get assistance in doing that.

Key bank has no procedure to handle clients with disabilities and vision impairments.

10/10/2019

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