KeyBankunemployment keybank card

S Dec 29, 2019
This review was posted by
a verified customer
Verified customer
Review updated:

On December 15th ive noticed that my unemployment card has expired on 4/19 so i called to have a new 1 issued they told me i needed to send in a lease of proof of address i email it they say it takes 48 hrs but its taken longer i called to check only for them to tell me 1 it was missing the signature page with my signature and to tell me that the spelling of my name my last name does not match the spelling in their computer so I resubmit my lease again with the signature page only for them to deny it again to say that the signature page has to be both mine and the landlord signature which they failed to tell me the first time then they proceeded to tell me that I can use a government letter example a letter from the Department of Labor as proof of address which reminds you they told me at first I couldn't use that letter from Department of Labor so now going forward I email them a letter from Department of Labor proving my address here it is December 29th they still have not processed my email or take the initiative to mail out my new card every time I call and I've been calling every day since December 15th at least three to four times a day every time I speak with a representative I'm being told different information I'm being told I was supposed to submit certain information that was not told to before or the time before that so now when I call to try to check on the status of it when I enter my card number as I'm being told it does not match their information on file so I'm being sent to fraud department only to continue being told to call to check the next day and I call every day at least three times a day if not more only to be told check back later or call tomorrow my number is [protected] name shakinna johnson

Responses

  • An
    Angry atkeybank Jun 10, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I am getting the same issues with lies. It's like they deliberately holding on to your money with this charade. How can unemployment send benefits to a bank that punish the customers.

    1 Votes

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