KeyBank review: Making a deposit

I tried to deposit $200.00 cash to Kaybank's ATM on May 27th during regular business hours. The machine took all of my cash and spit out a damaged $5.00 bill. It also retained my bank card and after doing this the screen went blank and did not print out any receipt nor the rest of my cash. I went right into the bank, which was right there. I got my bank card back and told them about the missing $195.00 in the ATM machine attached right to their branch. They told me to call the 800 number on the back of my bank card to file a dispute! Are you kidding me? The machine was right there and 2 tellers with no other customers but me and I had to be referred to an 800 number on my card? So, reluctantly I called that number in front of them and was walked through a lengthy process to file a dispute for my missing $195.00 in cash. It is not June 1st and I am still waiting for the money ($195.00) to be credited to my account. When looking up how other banks handle such instances, I must say that Keybank is doing the worst job! All other banks handle these types of mistakes within 24 hours. Some will even credit the money immediately and just settle any difference there might be at a later time. These ATMs have cameras all around so there should not have been a question at all if this really happened. They could have even checked the machine to see an excess of $195.00 that would have been owed to me. This literally feels like theft! I just reported this bank to the BBB as well. People need to know that this is happening so they can take their money somewhere safe and secure with actual PEOPLE who are there to help solve any mistakes the bank would make ASAP, not in x amount of business days that make it more convenient for the bank and less convenient for the hardworking customers who are entrusting their hard-earned money to the bank! This bank has their policies all wrong.

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