The complaint has been investigated and
resolved to the customer's satisfactionResolved Kent RO — water purifier
resolved to the customer's satisfaction
I purchased a KENT RO water purifier about three years back from Army Canteen.
Few days back, the filter etc. of the system were changed by a technician of the Company on our request and the required amount was paid to him. Till that time it was working properly.
Recently the system started giving trouble. A complaint was lodged vide complaint number [protected] and Company’s technician Mr.Pradeep visited us on 9th February, 2017 and checked it. It was found that the Motor had developed water leakage problem.
The technician advised us to replace the motor with a new one whereas we think that the problem of water leakage could have been repaired easily by putting in a proper gasket or sealant or whatever but their theory of “Not Repairable” can not at all be digested . But since the technician did not agree for repairs we had no alternative and finally the motor was replaced after charging Rs.2700/- from us.
KENT RO Company is actually fitting such kind of defective Motors in the RO Systems intentionally and they have probably given standing instructions to their Service Providers to replace the Motors in case of any problem and not repair. The clear motive is to make money.
Electric Motor is a very simple machine and is used in so many areas like submersible pumps, fans and so on and we all know that these motors are working years and years without any problem. However, even if there happens any problem, then it is easily repaired
I have lodged a complaint with the KENT RO Company in this regard but the Company has not done anything to resolve my complaint.
The complaint has been investigated and resolved to the customer's satisfaction.
More Kent RO Complaints & Reviews
- Kent Ro Uv - complain about the beep sound from kent..
- Kent Ro Systems - Water Purifier - all buyers beware!
- Kent Ro Filter - beep sound and water stopped
- Kent Ro Trading LLC / Water Purifier - fraud company
- Kent Ro / Water Purifier - terrible after sale service
- Kent Ro Service - kent grand plus
- Kent Ro Systems - kent ro water purifier
- Kent Ro Water Purifier - ro water purifier
- Kent RO - beep sound
- Kent RO - water purifier - grand plus - services