Replied
all buyers beware!
Never ever think of buying a Kent RO System. The company has a totally non existent after sales service support. I bought two, YES TWO, Kent RO Systems in May 2005 on the promise of two years, i.e. till May 2007, hassle free maintenance free with all parts covered. They also promised that every three months the systems will be checked but as is with all no one turned up. Of course as is the case with filters they collect carbon and residue with the fabulous water we get from the municipality. On calling, about 10 odd calls, Kent RO systems they first took three days to have someone sent to check the system. The service person demanded money for the filters to be changed even though the systems were still under warranty. However on showing him the warranty and installation papers the service person replaced some filters which functioned only for two days post which the systems started to malfunction again. Again the procedure of calling started which is pain staking especially when one is seeking service. After a lot of effort and calling the system was rechecked and the same functioned for precisely two months, reasons - one of the filters that were changed was old and the other filter installed in the system was so called cleaned using a screwdriver.
The company does not want to acknowledge its binding which is part of the installation report. Their Branch Manager one Mr.Anil Bhardwaj who had sold the systems to us completely denies he ever offered to us although the second system was bought on the grounds that they will provide hassle free maintenance free with all parts service for two years. I also spoke to their GM, Mr. Rao who initially kept saying that he was not aware of the case and that would get back to us but never did. He said that they do not give more than a years warranty but would provide only service warranty for one extended year and we would have to pay for the parts. I would like to understand that if they provide only one years warranty why they want to do us a favour and give us an extended Service Warranty. He also went to the extent of saying that we could take any course of action and he was not concerned. We are planning to take them to the consumer court. ALL BUYERS BEWARE.
The complaint has been investigated and resolved to the customer's satisfaction.
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at onlinecare@kent.co.in. You may also call us at +91-9278912345.
Regards,
Team Kent
As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.
Regards,
Team Kent
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Hi Kent RO Service Team
I'm having a Kent RO Supreme Extra model at my Home. But since last 10 days it is giving a beep sound so please send technician to check otherwise there is no problem & water taste is also fine.
After getting service and change of filters, the annoying beep is coming out of filter.
This is really bad customer experience. I didn't face this type of issues while using aqua fresh before purchasing this product.
Dear Sir,
As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.
Regards, Team Kent
Filters are changed successfully but still beep sound neither stopped nor getting reset. I have tried all the things changed all filters but still facing filter change alarm sound. Please do the needful and support for the same.
Contact details - [protected]
Mail id- rtyagi092@gmail.com
Registered no. [protected]
Product details. Kent grand+
Dear Sir,
We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.
Regards,
Team Kent
Two months ago we had changed the carbon filter and the sediment filter now it gives a long never ending beep sound.
I'm not gonna pay a single penny for getting this [censored] repaired and I want you guys to come and fix it..
I'm facing a problem with my Kent Pearl water purifier. 2 Months back all the filters were replaced as per the suggestion given by the service engineer. Everything went well almost for 2 months. Now the Filter started making beep sounds and some times it will stop the filtering on its own, after some time it will start again. Not sure what is happening. Tried to contact the customer support team but in vain. Very much unsatisfied with the product. Can some one help me to resolve the issue ?
I have bought kent pearl water purifier one year back. I have changed water filters 3 months back. today, suddenly getting beep sound and stopped RO water. contact me ASAP
Narayana rao [protected]
I have done the service of this filter recently and chaged all parts cost me 1800 Rupees and now it is giving beep sound and water stops coming.
Please help. I really need an urgent reply. Thanks
Jitendra - [protected]
Dear Members,
The persons with RO Filter residing in KOLKATA we provide servicing of any brand RO Filter at very reasonable rates and only charge when the problem is solved, no visiting charge is taken, when we solve the problem we charge. So we will be happy if you call us at [protected] or mail us at aliasgar215@gmail.com. We always try to be on time so that our customers dont face purified water shortage.
Dear Complainer,
I am committed you that please purchase the Kent RO systems I am available to provide you service in Bareilly Belt assured service complaint resolve within 24 Hrs.
Please contact [protected] Naveen Tyagi Service manager Kent RO
Thanks alot guys for providing me the feedback on Kent water purifiers as I was also planning to buy this product but now have dropped my plan and would definitely go for some other brand. My experience with their customer care is totally worst, you all are talking about your post purchase experiences, infact their customer care don't know how to sell their products and have nil information about the product. So even my advice is that PLZ don't go for Kent products as who don't even know how to sell their product will how come be a better service provider.