terrible after sale service
The company has a totally non-existent sales service support. I had purchased Kent RO water purifier system around a year back and it was informed that every three months the system will be checked but nobody has ever bothered to attend for the same. When I had some problem with the system and when I tried to contact there was no response and thereafter I was informed that the service provider have been changed and I must contact the new distributor.
Replied
bad product and worst service
I bought Kent RO system from a Kent dealer - AB Solar & Supreme Technologies, Bangalore in Feb 2008.
Since the 2nd month of purchase of the system I have been facing problems of the system's tank overflowing with water and flooding the kitchen floor. The said dealer has tried to fix the problem without any success. Last month because of the overflown water my spouse slipped in the kitchen and injured her knee. At this point I asked the dealer to place change the system as it is dangerous. He responded by saying that because the system has not been mounted on the wall it is overflowing and so we mounted it on the wall. In spite of that the system is overflowing and 2-3 attempts made by the technician were not able to fix it.
A few days later a 60 yr old lady slipped on the flooded kitchen floor as the Kent system was overflowing and fractured her knee. So I called the dealer and asked for replacement of the piece. He has refused to give any service and has wrongly accused me of detaining his technician in my house. The technician was in my house for abt 15min.s during which he spoke over the phone to his manager (the said dealer). Instead of helping, the dealer turned abusive!
Now have tried to reach Kent directly! They sent a technician - he again fixed the system which lasted for 2 days and again the overflowing started. Further calls to Kent has led to false promises of sending technician which has not happened and they keep trying to push us back to dealer with whom we don't want to deal! It just appears that Kent people don't seem to appreciate the problem even after two accidents! If it were US, easily we could have sued them and got damages - I have videos of water overflowing again and again.
To summarize, Kent RO has been a bad product in our experience and the service has been pathetic. Buy it at your own risk !
The complaint has been investigated and resolved to the customer's satisfaction.
we deeply regret the inconvenience caused. Please share your contact details with us at onlinecare@kent.co.in. We will get in touch with you at the earliest.
Warm regards,
Team Kent
beep sound in kent ro uv after the replacement of activated carbon filter n uv tube and water purification is stopped.. please explain y the sound comes... service person visit charges should be exempted as the filters are changed before a month only.
should not buy kentro system at all!
I bought one KENT system in March 2006. I got a lot of calls from their call center asking if I had got my free service done. I repeatedly requested the people who were calling me to kindly get the system serviced. There was no response. I was given a complaint number a few times but nobody turned up.
Now the system has stopped working. I called up the service center and told them regarding the complaints I've made in the past. The person on the other side checked and told me that there are no complaints registered and that I've never given a complaint. I don’t understand that how does this company plan to cope in such a competitive market with such poor and inefficient customer service. It is not about paying for the service or whatever part they'll replace, but what hurts and scares the most that this company is not serious and complacent about the most important ingredient of every day life.
I think nobody should rely on KENTRO SYSTEM for their water.
Much worse has happened to me..!
Replied
all buyers beware!
Never ever think of buying a Kent RO System. The company has a totally non existent after sales service support. I bought two, YES TWO, Kent RO Systems in May 2005 on the promise of two years, i.e. till May 2007, hassle free maintenance free with all parts covered. They also promised that every three months the systems will be checked but as is with all no one turned up. Of course as is the case with filters they collect carbon and residue with the fabulous water we get from the municipality. On calling, about 10 odd calls, Kent RO systems they first took three days to have someone sent to check the system. The service person demanded money for the filters to be changed even though the systems were still under warranty. However on showing him the warranty and installation papers the service person replaced some filters which functioned only for two days post which the systems started to malfunction again. Again the procedure of calling started which is pain staking especially when one is seeking service. After a lot of effort and calling the system was rechecked and the same functioned for precisely two months, reasons - one of the filters that were changed was old and the other filter installed in the system was so called cleaned using a screwdriver.
The company does not want to acknowledge its binding which is part of the installation report. Their Branch Manager one Mr.Anil Bhardwaj who had sold the systems to us completely denies he ever offered to us although the second system was bought on the grounds that they will provide hassle free maintenance free with all parts service for two years. I also spoke to their GM, Mr. Rao who initially kept saying that he was not aware of the case and that would get back to us but never did. He said that they do not give more than a years warranty but would provide only service warranty for one extended year and we would have to pay for the parts. I would like to understand that if they provide only one years warranty why they want to do us a favour and give us an extended Service Warranty. He also went to the extent of saying that we could take any course of action and he was not concerned. We are planning to take them to the consumer court. ALL BUYERS BEWARE.
The complaint has been investigated and resolved to the customer's satisfaction.
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at onlinecare@kent.co.in. You may also call us at +91-9278912345.
Regards,
Team Kent
As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.
Regards,
Team Kent
Worst service I have ever seen. My complain is open since August.
Technicians are not trained. Areas manager service partner or not responding at all.
Installed device just 2 months before and suffering since last 1 month
Hi Kent RO Service Team
I'm having a Kent RO Supreme Extra model at my Home. But since last 10 days it is giving a beep sound so please send technician to check otherwise there is no problem & water taste is also fine.
After getting service and change of filters, the annoying beep is coming out of filter.
This is really bad customer experience. I didn't face this type of issues while using aqua fresh before purchasing this product.
Dear Sir,
As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.
Regards, Team Kent
Filters are changed successfully but still beep sound neither stopped nor getting reset. I have tried all the things changed all filters but still facing filter change alarm sound. Please do the needful and support for the same.
Contact details - [protected]
Mail id- rtyagi092@gmail.com
Registered no. [protected]
Product details. Kent grand+
Dear Sir,
We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.
Regards,
Team Kent
Two months ago we had changed the carbon filter and the sediment filter now it gives a long never ending beep sound.
I'm not gonna pay a single penny for getting this [censored] repaired and I want you guys to come and fix it..
I'm facing a problem with my Kent Pearl water purifier. 2 Months back all the filters were replaced as per the suggestion given by the service engineer. Everything went well almost for 2 months. Now the Filter started making beep sounds and some times it will stop the filtering on its own, after some time it will start again. Not sure what is happening. Tried to contact the customer support team but in vain. Very much unsatisfied with the product. Can some one help me to resolve the issue ?
I have bought kent pearl water purifier one year back. I have changed water filters 3 months back. today, suddenly getting beep sound and stopped RO water. contact me ASAP
Narayana rao [protected]
I have done the service of this filter recently and chaged all parts cost me 1800 Rupees and now it is giving beep sound and water stops coming.
Please help. I really need an urgent reply. Thanks
Jitendra - [protected]
Dear Members,
The persons with RO Filter residing in KOLKATA we provide servicing of any brand RO Filter at very reasonable rates and only charge when the problem is solved, no visiting charge is taken, when we solve the problem we charge. So we will be happy if you call us at [protected] or mail us at aliasgar215@gmail.com. We always try to be on time so that our customers dont face purified water shortage.
Dear Complainer,
I am committed you that please purchase the Kent RO systems I am available to provide you service in Bareilly Belt assured service complaint resolve within 24 Hrs.
Please contact [protected] Naveen Tyagi Service manager Kent RO
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To Kent Water Purifiers,
I am writing this mail in vain and want to report the pathetic service that i have been experiencing since the time i bought my KENT PEARL WATER PURIFIER model.
Serial No. - KR11052917
Date of Purchase: 12th October 2011
I have been facing a problem with my device since about 6 months now. The water outlet would always flush out too much of water and I would have to change the bucket under it time and again. Well, initially i thought maybe it was just a part of the process, since i had no doubt about the company image of Kent. But gradually my doubts turned into nightmares as the amount of water being flushed out kept increasing by the day.
Anyways, I started calling the dealer who sold me the device, since the warranty card said that any defects whatsoever (unless by mishandling), and most of the time the person did not even understand what i was speaking. I was horrified at the kind of response i was getting. Anyways, on August 18th I decided to go to the outlet myself to get my problem addressed. They said my problem will be solved soon since it was a problem with the membrane only and it can be replaced. I waited for 10 days calling them up each day but they just kept delaying it. On 2nd September i decided to visit the outlet again where to my horror i was told that i would have to pay for the membrane as it is not covered in the warranty. I went through the warranty card again and saw that it very clearly says that any defects whatsoever within the warranty period would be covered free of cost unless it is due to mishandling. Anyways now i have understood that my device wasnt functioning since May but i realized by August. The customer service people are doing nothing but delaying the response in order for the warranty period to get over.
They give me useless excuses at times like " Sir your device's membrane is being sent from our main store from another city" or "Sir, You will have to pay for it".
Now, I am sick and tired of this non-sense. I have realize not only that it is not the amount of money i wasted on numerous phone calls and fuel i burnt to go to them time and again to complain. It is also not worth my energy to argue with the customer care people as not only do i feel they lack common sense but they are extremely rude. I am now trying one last time to get my problem resolved before i have to file a case against Kent in the consumer court and let the law decide the further course of action. So, If any of the Kent Customer Service Heads do get to read this please let me know if my matter can be resolved without me having to approach the court.
Thank you,
Regards,
Arjun Paliwal
Phone no. [protected]
Even I repent having spent Rs 13, 000 for this white elephant (Kent Grand Purifier) - no after sales service, the water leaks from the tank, the installation is messy with a tube leaking so called 'waste water' (God alone knows if this is really waste because it flows out with almost the same intensity as the inlet, also results in a lot of wasted water); no indicators to let you know it's full - a waste of money - please do not buy this product