CB Timeshares and Vacation Rentals Karma Group Being overcharged on bill and not interested in resolving

Karma Group review: Being overcharged on bill and not interested in resolving

D Spencer of GB

Sep 13, 2025 4:00 am EDT

Verified customer

Resolved

Featured review

This is the email sent to the manager Scott Fisher at Karma Group hotel Isles of Scilly
David and Caroline Spencer
My wife and I stayed at the lovely island of St Martins Monday 1st September to Friday 5th September
Great holiday
A Few difficulties with getting to and from the island due to the weather (nothing to do with the hotel)
We extended our leave for an extra night (Thursday night)
Got a midday flight but this got changed by the airline to an early flight. Meaning we had to leave before breakfast and get to the airport 8.45. (Boat and minibus)
This meant we had to settle our bill with little time to review it. I expected the bill to be accurate and not be charged for overcharged by £301!
I paid up and didn’t look at the bill in detail until returning back to Bristol that Friday evening.
Since then after several phone calls emails and promises of a settlement of our overcharged items.
I have attached the photos of the bill with items highlighted and numbered

Dear Scott

I am choosing to email you once more, as these queries with our very last bill from Friday the 5th of September remain outstanding , unfortunately we do not appear to be attracting your attention.
I have applied groupings and numbers/ letters on the bill below and would like you to look at this detailed email account of our bill, with the errors clearly marked , we would expect communication from yourself by the end of this week which will bring us to a full week after our departure and a full week of emails and phone calls to Karma from us in order to have these errors on the bill dealt with.
We did love our stay at Karma St Martins unfortunately now this has left a bit of a sour taste in our mouth at the moment, we are hoping you can help with that.

Please see below the details of the errors in our bill which we had little time to check before leaving due to early departure on the Friday morning
I was not able to see the bill prior to our departure as I asked to have a copy that last evening , it was explained to me that was not possible as systems didn’t allow visibility that night and that meant we didn’t have time to look over our bill in any detail before departure, this is how we ended up with the bill being presented just as we were about to leave Karma.

1A and 1B – champagne charged twice - £80 refund
2A, 2B, 2C and 2D – charged for Veg, New Potatoes and Brownies – we are on Dinner rate so not appropriate – 3 x £6.50 + £11.95 - £31.45 refund
3A and 3B – Full charge for Falcon back to St Mary’s and reduced rate for shared trip as with members of staff for same trip - £90 refund
4A – room rate and dinner – agreed with you on day before staying an additional night with non sea view room (much smaller room but nice thank you) including Dinner to be £300 and have been charged £400 - £100 refund

Total refund - £301.45

Looking forward to a quick resolution to this episode as I have been chasing to get this resolved since Saturday 6th Sept…

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Kind regards
David and Caroline Spencer

Desired outcome: £301 refund

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Business has settled my refund thank you

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