The complaint has been investigated and resolved to the customer’s satisfaction.
falseteeth fiasco
93 yo admitted to KP Harbor City via ER. Between the ER and admission, upper plate was lost. Risk Mgt took report. Replacement teeth cost $1295. 93 yo was readmitted with new upper/lower plates. Within 2 days of admission, set was lost, again! Staff cannot explain where teeth are. 93 yo's quality of life greatly reduced by KP's repeated negligence! KP says will reimburse, but takes time. 93 yo now eats babyfood and shakes.
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My wife and I have now been waiting for over 5 hours in the emergency waiting room. She has been suffering from her surgery she had yesterday. She came in for surgery complications and was told to go to the emergency room right away. What good is going to the Emergency Room in a hurry if you are made to wait for hours!
I come to the appointment 9:50 other patients come after and they attended first I don't is because we are Spanish people we are very upset about this I feel discriminate the hospital is santa teresa kaiser in San Jose California
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I called Kaiser Permanente today and waited on hold for 75 minutes.
I dread having to call them.
They need to get more staffing to handle the volume of calls.
The idea you followed through on a complaint with no input or me actually relating my experience is laughable. I have no trust or faith or expectation that you or your staff can or will service me due to the attitudes and lack of professionalism. Glad you sleep well at night
I have asked that a supervisor please call me as Kaiser Permanente members services have violated my privacy. I will contact legal as well regarding this. I have yet to receive a phone call
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I can not afford this coverage. I can no longer pay the monthly cost. I called the Seattle office to cancel and was told I cannot cancel until October.