Just Dial review: ECS cancellation

I am the owner of **SRI DP Generator Service**. We enrolled in a Justdial advertisement plan under a yearly contract with monthly ECS deductions based on the assurance that the plan would generate genuine business enquiries and quality leads from our target service areas, especially the Peenya Industrial Area and nearby locations.

At the time of enrollment, an advance amount equivalent to multiple monthly installments was deducted. However, since the commencement of the advertisement plan, we have not received any business through Justdial. The conversion rate of the leads provided is **zero**.

The following issues were experienced throughout the subscription period:

* No genuine business enquiries resulted in any confirmed orders.
* Many leads provided were outdated and appeared to be old enquiries, including contacts dating back to 2025 instead of fresh leads generated during our subscription.
* Several leads were irrelevant to our business. Some callers were enquiring only about diesel supply or unrelated services instead of generator rental or generator services.
* The same leads were shared repeatedly as duplicate enquiries.
* Some contacts informed us that they had no requirement or were not directly associated with the company for which the enquiry was raised. In certain cases, they stated that they were only third parties and had no connection with the actual generator requirement.
* We specifically expected enquiries from the Peenya Industrial Area and nearby locations, but we received little to no relevant enquiries from our primary service area.
* In one instance, a customer from Nelamangala questioned why our contact details had been shared with them, indicating that the lead itself was not genuine.

Due to the poor quality of service and complete lack of business generation, we requested cancellation of the advertisement plan and ECS through email. Despite our written cancellation request, ECS deductions continued from our bank account. We repeatedly followed up through emails requesting immediate cancellation, but no effective action was taken.

Furthermore, the Justdial representative who enrolled us in this plan stopped responding to our calls and did not provide any support after the subscription was activated.

As of **10-07-2026**, despite repeated complaints and follow-up emails, the issue remains unresolved. We have suffered financial loss by paying monthly ECS charges without receiving the promised service or business value.

**I request the following resolution:**

1. Immediate cancellation of the Justdial advertisement plan.
2. Immediate cancellation of the ECS mandate to prevent any future deductions.
3. Written confirmation that no further ECS deductions will be made.
4. Refund or adjustment of the charges collected after our first cancellation request, as the service failed to deliver the promised results.
5. A written explanation for why ECS deductions continued despite our repeated cancellation requests.

I request that this complaint be treated as urgent and resolved at the earliest.