Abt Associates
Reviews and Complaints

Oh and to Bobmilo...
We are not the lowlife ###, I would think the person who can treat others in the way that you like to treat them is lowlife ###. And no being as rude as possible will not make me hate my job but it will make me hate the human race. And I am sure you can be sooo rude to someone on the phone but if it were ever face to face you wouldnt have boo to say.

Most of people opposing ABT SRBI are more disgusting low lives then anyone calling you from our company. Really you are going to get a bullhorn and hope you injure someone on the other end of the phone, you sir are truly disgusting, and not to mention that will also wake up your baby, and could injure him as well, and being a good person i would never want for that to happen. But really why are you people all so mean, yes you deal with an annoying phone call, use one of the many methods provided by other employees on here to get out of it. Dont yell at us or be mean, because you deal with one phone call but when i hang up the phone i have to call another person and they could yell at me too. And i am sorry we do call so late, but those are the hours available and then happens to also be the time that most people are also available ie not working. I have never been so rude to anyone ever in my life, in fact I use to get calls from telemarketers on the phone, yes people who want to sell me thing and i was never rude to them, I know its a thing called a job and they are just trying to get through their day same way we are, and i even told the lady to have a nice day and she sounded startled and said no one has ever told her to have a good day after she has called them. and also while working here even if you curse me out or are just plain nasty i will always tell you to have a nice day. What the fnck ever happened to human compassion, I respect the wishes of the people on the other line always, but rarely do i get any form of respect back. But you all come on here and complain, I am so happy that you are all so satisfied with your status in life and can not fathom the struggle of others and apparently dont even care. You all must work for the most trustworthy companies who have never done a person wrong for you all to be so damn high and mighty, and well if you dont guess what we have a survey for that too! So in conclusion we are people on the other end, making calls from 4 to 7 hours a day, its boring and tedious but its money in the pocket when the economy is down, just have a bit of compassion, FnCK just being a decent human being to the person on the other line.

Will not cease calling at all hours of the day

Company calls EVERYDAY even after we repeatedly request no calls. NO SURVEYS!

Yeah, I keep getting called by ABT SRBI. I've tried the tactic of telling the caller that I want to be placed on their 'do not call' list. I've told them that I will not, under any circumstances, take a survey with them, which should have generated a hard refusal. I'm now looking for legal remedies. They don't stop for any reason. They are a bunch of lowlife ### who don't take no for an answer. Be as rude as you like -- the only solution is to make sure that every one of them hates their jobs and quits, leaving them with no one to man the phones.

I can't get this company to stop calling especially late at night!

The information in this article is grossly INACCURATE! The person who wrote this article is misinformed and is clearly unaware of federal laws and regulations regarding call centers. I work for Abt SRBI and I have a vast understanding of the company's workings. Abt SRBI is a legitimate company, part of Abt Associates. First off, Research calls do NOT apply to the the National Do Not Call Registry's Do Not Call List (this information can be confirmed in the DNC user agreement) Abt SRBI works closely with the Do Not Call Registry and is FULLY sanctioned by it due to the fact that Abt SRBI is routinely confused with telemarketing companies. It is a phone research company NOT a telemarketing company. (Telemarketing companies make sales calls, Abt SRBI dose NOT make sales calls.) Also Abt SRBI is contracted directly by GOVERNMENT organizations such The CDC, and ALL 50 State's Departments of Public Health, as well as dozens of other government and private research organizations and could be calling to conduct as study for any one of them. Last but not least "building a case" is not the best way to stop us from calling. The best way to STOP CALLS is to tell the interview on the phone to "take your number off the list." The interviewer will then use what is known as "REFCON" also know as refusal conversion. If you are still not interested confirm that you would like your number removed from the list. I hope this clears up some confusion about the company and helps stop unwanted calls.

Uhh... just say no to voice. Say yes to text. Free..., free..., free at last! :-) On a serious note, I did pick up the phone this time. In my case, SRBI was being contracted by PPIC for a political survey. Frankly speaking, who actually enjoys answering a cold call survey to answer questions about gay marriage, gender identity, immigration, death penalty, health (Obama) care, abortion, AFDC and other government entitlements. OK, I suppose there are a few "Mavens" out there who can't resist. For my part, I asked for the short list and that's what I got. OK, inertial gravity just bumped up to 2Gs. Apart from the general Yuck factor, I couldn't establish any assurance of anonymity with the SRBI caller. OK, we're at 6Gs now. I asked some fairly pointed questions about privacy, which resulted in a lot of dead air. The long and the short of it is that I would have had to wade through the legalese of PPIC's and SRBI's privacy statements. Urgg... we just disintegrated on reentry. It is so incredibly simple to do a reverse look up these days. A random dialer to assure anonymity is last century's technology. Based on the latest IRS scandal, which targeted conservative groups who applied for 403c status, some would feel reticent, both liberal or conservative, in publicizing their political views. The secret ballot in this country insures there can be no retribution if you don't agree with the majority. IMHO, we don't need more opinion polls by SRBI, hiried by PPIC or other think tanks. We need better voter turnout. I'd take that call any day of the week. My 2c.

SRBI is annoying for sure, but they do important and legitimate research. They only call once if you do the survey. All you people complaining are the same people who will quote research in every argument you are in. If you use research you should pay in.

I also received a call from SRBI and the person calling was very persistent about saying they can call me whenever they want because the DNC list does not apply to them. I told him I dont care if it doesnt apply to you I still dont want to be called and he repeatedly stated they cant remove me from their call list because they dont have a list to remove me from. He was very rude and harrassing. They better hope they dont call me again because they will receive a few four letter words from me...

btw sorry i didn't know apostrophe doesn't work on here, if it isn't just posting a glitch.

am a former Abt SRBI employee, I was fired due to the fact they didn't want t give me daytime hours. but anyway the problem your having is because the do not call list applies only to telemarketing (solicitation), they aren't trying to sell you anything, it's generally survey research usually for government owned clients relating to your health or government reviews. The reason they cant put you on the DNC list is because there isn't one for survey research, and don't tell them your not interested either, they will only code it as a cbu (call back unspecified), especially if they ask you if your busy and you say yes. you got 6 ways to get them to stop 1. tell them you don't want to be called again 2. tell them your terminally ill (gets the employee to not lose hours as they treat us like slaves and work is scarce) 3. say your a kid (17 or so works) and this is your personal line and your parents have their own 4. say you are not a resident of where you live(usually they are calling for a specific region or city) 5. say they reached a cell phone or 6. say this is your business line. But remember if you hang up on them before the end of their intro, they code it as a hang-up and will call you back in 90 min. because the computer picks numbers at random so they have no control over who they call, or when the number pops up. the employees here get no commision just 8 bucks an hour to be treated miserably, as we worked in a moldy building, had our "down time" tracked, (they timed our bathroom trips and limitd them) we get no leave time or sick time (i worked up to the day i gave birth, i tried to work that day too because i was scared i'd be "let go" or fired) . And to top it all off SRBI employees are just as miserable conducting surveys as you are getting the call to take them, we get nothing but hounded if our co-op is bad and sent home after only 2 hrs of working if we can't produce enough completed surveys for them.

ABT SRBI

This company continues to call my house after 8.30pm at night two or three times per week despite being told not to. It is driving me mad and I am on the Do Not Call Register, which seems to not count for much.

it is a research attempt so the "DO NOT CALL LIST" does not apply, The do not call list is for solicited calls only (i.e, telemarketing scams, and people asking for donations) but for survey research you got to just nicely ask them to stop calling you, because remember the person on the other side of that phone is human too so being rude gets you no where but in an battle of witts, happens alll the time.