Abt Associates’s earns a 3.4-star rating from 0 reviews and 5 complaints, showing that the majority of clients are somewhat satisfied with consulting and research services.
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Robocalls
These jerks called me today, assuming I want their mental health care. Never seen them, they never diagnosed me. I work, pay bills, function. They have no business calling me EVER. If I need mental health help I would find it locally through real people. These scammers are harassing me even though my phone number is on a do-not-call registry, which is illegal.
Desired outcome: Leave me the hell alone - stay off my phone.
Late Night Calls
I have a phone for MY convenience, not for the convenience of others. They have no right to bother us, but since they don't seem to understand basic consideration, why not bother them:
Headquarters
Mark A. Schulman, Ph.D., Chief Executive Officer
Albert A. Ronca, Chief Operating Officer, Chief Financial Officer
275 Seventh Avenue, Suite 2700
New York, NY 10001
Phone: [protected]
Washington, D.C. area office
Andy Weiss, SVP
Abt SRBI Government Services Division
8405 Colesville Road, Suite 300
Silver Spring, MD 20910
Phone: [protected]
Abt SRBI Market Insights Division
Duane Clement, President
Phone: [protected]
National Center for Energy Research
Carla P. Jackson, Vice President for Energy Research
Abt SRBI
7431 College Parkway, Suite A
Fort Myers, FL 33907
Phone: [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Harassing phone calls
The company that is making these supposed survey calls (exempt from "Do Not Call list restrictions) does not respond to requests to delete info from their call lists; recommend a complaint registration to the FCC at: http://esupport.fcc.gov/complaints.htm?sid=&id=d1e37
While I do not want to tell you how to input your complaint, I recommend the following:
Select:'Abandoned Calls' ('Silent Calls, ' 'Dead Air Calls' from a telemarketer) and 'War Dialing' received on your residential or business telephone
Fill out info and in the 'how did you obtain this info' block on the last page, this is how I did mine, if you want to copy it:
Even though these companies purport to be survey companies that are exempt from the DO NOT CALL list (which I am on), they need to have strictor controls. 1-calls only from 4-6pm to avoid interrupting dinner and young children sleeping. 2-immediately identify themselves, even if it goes to an answering machine/voice mail. 3-provide a means by the contact person, or by message, to remove the number from the contact list for all future calls.
The complaint has been investigated and resolved to the customer’s satisfaction.
Oh and to Bobmilo...
We are not the lowlife ###, I would think the person who can treat others in the way that you like to treat them is lowlife ###. And no being as rude as possible will not make me hate my job but it will make me hate the human race. And I am sure you can be sooo rude to someone on the phone but if it were ever face to face you wouldnt have boo to say.
Most of people opposing ABT SRBI are more disgusting low lives then anyone calling you from our company. Really you are going to get a bullhorn and hope you injure someone on the other end of the phone, you sir are truly disgusting, and not to mention that will also wake up your baby, and could injure him as well, and being a good person i would never want for that to happen. But really why are you people all so mean, yes you deal with an annoying phone call, use one of the many methods provided by other employees on here to get out of it. Dont yell at us or be mean, because you deal with one phone call but when i hang up the phone i have to call another person and they could yell at me too. And i am sorry we do call so late, but those are the hours available and then happens to also be the time that most people are also available ie not working. I have never been so rude to anyone ever in my life, in fact I use to get calls from telemarketers on the phone, yes people who want to sell me thing and i was never rude to them, I know its a thing called a job and they are just trying to get through their day same way we are, and i even told the lady to have a nice day and she sounded startled and said no one has ever told her to have a good day after she has called them. and also while working here even if you curse me out or are just plain nasty i will always tell you to have a nice day. What the fnck ever happened to human compassion, I respect the wishes of the people on the other line always, but rarely do i get any form of respect back. But you all come on here and complain, I am so happy that you are all so satisfied with your status in life and can not fathom the struggle of others and apparently dont even care. You all must work for the most trustworthy companies who have never done a person wrong for you all to be so damn high and mighty, and well if you dont guess what we have a survey for that too! So in conclusion we are people on the other end, making calls from 4 to 7 hours a day, its boring and tedious but its money in the pocket when the economy is down, just have a bit of compassion, FnCK just being a decent human being to the person on the other line.
Will not cease calling at all hours of the day
Company calls EVERYDAY even after we repeatedly request no calls. NO SURVEYS!
Yeah, I keep getting called by ABT SRBI. I've tried the tactic of telling the caller that I want to be placed on their 'do not call' list. I've told them that I will not, under any circumstances, take a survey with them, which should have generated a hard refusal. I'm now looking for legal remedies. They don't stop for any reason. They are a bunch of lowlife ### who don't take no for an answer. Be as rude as you like -- the only solution is to make sure that every one of them hates their jobs and quits, leaving them with no one to man the phones.
I can't get this company to stop calling especially late at night!
You people are a bunch of idiots. These calls that you get are to help your state build better health programs to help you. Without these surveys, they won't know what people need and what they don't need. Surveys are one of the affective way to find out these information. They don't know who you are and they respect your privacy, so if you don't want to answer a certain question, you don't have to. But if you refuse to participate, don't come and complain that nothing is being done to help better your community because that is your fault. Many people say, why have they not come up with a solution for this or for that, and the reason is because you don't help them. They can't just guess. And also, don't be so rude to the interviewer because they are only doing their job. They don't wake up every day and say " hey, i am going to call these people and bother them for the heck of it!", no, they are trying to feed their families just like all of you out there and others are trying to put themselves through college. They are doing what they have to do, so try to respect them.
You can feed your family with a more respectable job. Calling people repeatedly and or at all hours of the day, despite not honoring the caller's request to not be contacted is annoying and also loses my attentiveness, business and trust; what you people are doing is a bullying tactic. You prey on people's sensibilities, simple as that. You want to feed your family? Well maybe you'll have an easier time doing that if you didn't do a job that literally changes nothing but adds to the disgusting epidemic of scam/annoying calls that nobody has time for. You have our information and that's already concerning, like what do you expect? Surely you can understand that, right? The responses that some of you gave here are not only reassuring that many of you do not care and are equally deceitful and rude, but also shows that instead of carrying a more professional tone to prove that you are really trying to help, shows that the people who receive your calls have a right to treat your company in such a manner. Also, many of you need to go back to school and take a writing course and business ethics course, then maybe you will/can be taken more seriously. I can just imagine how some of you converse over the phone (not intelligible, pushy, etc.). If you take some courses, maybe you can actually get a more respected job to feed your families more efficiently, that you claim to be working so hard for. Simply put, I just automatically block your number. Voting sucks enough, but that is kind of where you can help change things, but your company I'm sorry to say has little to no effect. I'm mean obviously if people are annoyed by what you are doing. Make sense?
You can feed your family with a more respectable job. Calling people repeatedly and or at all hours of the day, despite not honoring the caller's request to not be contacted is annoying and also loses my attentiveness, business and trust; what you people are doing is a bullying tactic. You prey on people's sensibilities, simple as that. You want to feed your family? Well maybe you'll have an easier time doing that if you didn't do a job that literally changes nothing but adds to the disgusting epidemic of scam/annoying calls that nobody has time for. You have our information and that's already concerning, like what do you expect? Surely you can understand that, right? The responses that some of you gave here are not only reassuring that many of you do not care and are equally deceitful and rude, but also shows that instead of carrying a more professional tone to prove that you are really trying to help, shows that the people who receive your calls have a right to treat your company in such a manner. Also, many of you need to go back to school and take a writing course and business ethics course, then maybe you will/can be taken more seriously. I can just imagine how some of you converse over the phone (not intelligible, pushy, etc.). If you take some courses, maybe you can actually get a more respected job to feed your families more efficiently, that you claim to be working so hard for. Simply put, I just automatically block your number. Voting sucks enough, but that is kinda where you can help change things, but your company I'm sorry to say has little to no effect. I'm mean obviously if people are annoyed by what you are doing. Make sense?
The information in this article is grossly INACCURATE! The person who wrote this article is misinformed and is clearly unaware of federal laws and regulations regarding call centers. I work for Abt SRBI and I have a vast understanding of the company's workings. Abt SRBI is a legitimate company, part of Abt Associates. First off, Research calls do NOT apply to the the National Do Not Call Registry's Do Not Call List (this information can be confirmed in the DNC user agreement) Abt SRBI works closely with the Do Not Call Registry and is FULLY sanctioned by it due to the fact that Abt SRBI is routinely confused with telemarketing companies. It is a phone research company NOT a telemarketing company. (Telemarketing companies make sales calls, Abt SRBI dose NOT make sales calls.) Also Abt SRBI is contracted directly by GOVERNMENT organizations such The CDC, and ALL 50 State's Departments of Public Health, as well as dozens of other government and private research organizations and could be calling to conduct as study for any one of them. Last but not least "building a case" is not the best way to stop us from calling. The best way to STOP CALLS is to tell the interview on the phone to "take your number off the list." The interviewer will then use what is known as "REFCON" also know as refusal conversion. If you are still not interested confirm that you would like your number removed from the list. I hope this clears up some confusion about the company and helps stop unwanted calls.
Uhh... just say no to voice. Say yes to text. Free..., free..., free at last! :-) On a serious note, I did pick up the phone this time. In my case, SRBI was being contracted by PPIC for a political survey. Frankly speaking, who actually enjoys answering a cold call survey to answer questions about gay marriage, gender identity, immigration, death penalty, health (Obama) care, abortion, AFDC and other government entitlements. OK, I suppose there are a few "Mavens" out there who can't resist. For my part, I asked for the short list and that's what I got. OK, inertial gravity just bumped up to 2Gs. Apart from the general Yuck factor, I couldn't establish any assurance of anonymity with the SRBI caller. OK, we're at 6Gs now. I asked some fairly pointed questions about privacy, which resulted in a lot of dead air. The long and the short of it is that I would have had to wade through the legalese of PPIC's and SRBI's privacy statements. Urgg... we just disintegrated on reentry. It is so incredibly simple to do a reverse look up these days. A random dialer to assure anonymity is last century's technology. Based on the latest IRS scandal, which targeted conservative groups who applied for 403c status, some would feel reticent, both liberal or conservative, in publicizing their political views. The secret ballot in this country insures there can be no retribution if you don't agree with the majority. IMHO, we don't need more opinion polls by SRBI, hiried by PPIC or other think tanks. We need better voter turnout. I'd take that call any day of the week. My 2c.
SRBI is annoying for sure, but they do important and legitimate research. They only call once if you do the survey. All you people complaining are the same people who will quote research in every argument you are in. If you use research you should pay in.
Harassing Telephone Calls
This company has called my home numerous times for about the past week. I've spoke with them 3 days in a row and requested that they remove me from their call list. I was informed that they do not have a call list to remove me from. I still told them to stop calling my house. Even when I answered the phone (the thus-far last time), informing that they need to stop calling me, the man on the other end launched into his speech about the sports-programming survey he wanted me to take. He gave me the spill over what I was telling him. I finally had to yell over him until he listened. This type of behavior goes beyond rudeness and strongly lingers into the harassment zone.
The complaint has been investigated and resolved to the customer’s satisfaction.
I also received a call from SRBI and the person calling was very persistent about saying they can call me whenever they want because the DNC list does not apply to them. I told him I dont care if it doesnt apply to you I still dont want to be called and he repeatedly stated they cant remove me from their call list because they dont have a list to remove me from. He was very rude and harrassing. They better hope they dont call me again because they will receive a few four letter words from me...
btw sorry i didn't know apostrophe doesn't work on here, if it isn't just posting a glitch.
am a former Abt SRBI employee, I was fired due to the fact they didn't want t give me daytime hours. but anyway the problem your having is because the do not call list applies only to telemarketing (solicitation), they aren't trying to sell you anything, it's generally survey research usually for government owned clients relating to your health or government reviews. The reason they cant put you on the DNC list is because there isn't one for survey research, and don't tell them your not interested either, they will only code it as a cbu (call back unspecified), especially if they ask you if your busy and you say yes. you got 6 ways to get them to stop 1. tell them you don't want to be called again 2. tell them your terminally ill (gets the employee to not lose hours as they treat us like slaves and work is scarce) 3. say your a kid (17 or so works) and this is your personal line and your parents have their own 4. say you are not a resident of where you live(usually they are calling for a specific region or city) 5. say they reached a cell phone or 6. say this is your business line. But remember if you hang up on them before the end of their intro, they code it as a hang-up and will call you back in 90 min. because the computer picks numbers at random so they have no control over who they call, or when the number pops up. the employees here get no commision just 8 bucks an hour to be treated miserably, as we worked in a moldy building, had our "down time" tracked, (they timed our bathroom trips and limitd them) we get no leave time or sick time (i worked up to the day i gave birth, i tried to work that day too because i was scared i'd be "let go" or fired) . And to top it all off SRBI employees are just as miserable conducting surveys as you are getting the call to take them, we get nothing but hounded if our co-op is bad and sent home after only 2 hrs of working if we can't produce enough completed surveys for them.
Persistent Phone calls
This company continues to call my house after 8.30pm at night two or three times per week despite being told not to. It is driving me mad and I am on the Do Not Call Register, which seems to not count for much.
ABT SRBI
This company continues to call my house after 8.30pm at night two or three times per week despite being told not to. It is driving me mad and I am on the Do Not Call Register, which seems to not count for much.
it is a research attempt so the "DO NOT CALL LIST" does not apply, The do not call list is for solicited calls only (i.e, telemarketing scams, and people asking for donations) but for survey research you got to just nicely ask them to stop calling you, because remember the person on the other side of that phone is human too so being rude gets you no where but in an battle of witts, happens alll the time.
Overview of Abt Associates complaint handling
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Abt Associates Contacts
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Abt Associates address275 Seventh Avenue Suite 2700, New York, New York, 10001, United States
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Abt Associates social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Harassing Telephone Calls



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