Complaints & Reviews

awful service

I was among the first Juno free email subscribers- they sent me a postcard about 12 years ago, promising me free email for life. I thought that was a great deal- I'd have a stable email address even if I changed internet providers. My email address was short and simple, easy for me and others to remember.

On September 27th of 2007, I got home from work, attempted to log in to my juno account - got a message that username/password could not be found. I tried different browsers - nothing worked. I searched Juno's site to find out how to get help. The only option was to pay $1.95/minute for technical support. I feared that someone had logged in as me and changed my password, so I called the technical support number to get help. The technical support representative got all my information and then told me that my account had been cancelled, so she could not help me. She could not tell me why my account had been cancelled. She gave me a website address that would walk me through getting my account restored and also gave me an email address to write to - [protected]@support.juno.com . The website I had already been to, and if you couldn't login, it was worthless. I wrote to the email address and this was their response:

'It has come to our attention that you have been using your Juno account in a way that violates our Service Agreement and Acceptable Use Guidelines. Such abuse of our service is grounds for termination of your membership.'

Since I only login to Juno once a day or so to read my emails, and rarely send emails from it, I found it hard to believe that I could have violated their 'rules' . I asked for specific details, and they would not tell me anything, but gave me the name/address/phone# of the Juno Legal Department.

My guess was that someone was sending SPAM and spoofing my email address - but one would think that Juno would have checked the headers to determine from whence they had been sent.

On October 2, 2007, I tried calling the Juno Legal Department, but got a recording to leave a message and they'd get back to me. That same day I wrote and mailed a letter to them explaining that my Juno email account had been cancelled, I had called their $1.95/minute technical support line, written to the abuse email, but had not gotten specific information about the reason for them cancelling my account. In my letter I told them:

'I am writing to you to get specifics as to why my account was cancelled. Would cancelling my account with no warning have happened if I were a paying Juno customer? I need these answers - if I do not get the answers, I will draw my own conclusions.
I hope to hear from you soon, so that I can decide what further action, if any, to take.'

Well, it is now November, more than 4 weeks after I mailed them the inquiry letter, and they did not respond.

So, I decided I need to take some action.

-I went to the credit union and filed a dispute about the charge for the Juno technical support phone call on my VISA bill- it was amost $12 - I told them that I did not think that making me pay to find out they'd cancelled my juno email account was right. Had they restored the account then and there, I probably would not have filed the dispute.
-and now I am writing this story with two goals in mind: 1. let other Juno email users know that juno can cancel your account at any time without warning, and make you pay for the privilege of finding that out.
2. let Juno Legal department know that they should ignore consumers who have been referred to them.

illegal card use

Juno.com charged my Bank of America credit card for service I never requested. The account they were charging belonged to a person I do not know. I never authorized the charges. Juno.com charged 3 months at $14.95. Back and forth complaints from me and Bank of America investigation caused Juno.com to reimburse 2 of the 3 months. They refuse to pay back the last month from a credit card number that was obviously illegally charged. Bank of America ate the last $14.95 because they value our business. Juno.com is a thief in my opinion.

never purchased anything from juno

received a letted stating there is an overdue balance of $19.90. I have never used or even heard of this company. I've had the same internet for ages.

  • Ru
    russ.p May 26, 2009

    juno is recharging me after i had canceled them over 4 months ago. they, out of nowhere decided to start charging without my permission.
    It's funny that i dont even have any way connecting since the phone i was using had long since been disconnected and had even moved away
    from the address.
    a lot of these companies are FALSELY CHARGING lots of people.
    BEWARE OF JUNO!!!

    0 Votes

credit card charges never made

I have had 3 charges on my credit card from UOL Juno Online as well as UOL Netzero Online. I do not have...

unable to contact the main decision makers about a policy decision

I am unhappy with the switch Juno made from a user organized Science and Technology section on Juno's generic home page.
I was able to read about real science and tech news and comment freely on the topics.
this has changes and now the Sci is a rehash of business stuff of no real sci or tech breakthroughs.
I have searched the web site for a way to contact the "brains" behind this decision. Cannot do so. Why not?
Is Juno afraid of the ire of their users for such stupid decisions?

  • Wm
    wmmccall Aug 06, 2009

    Today, August 6, 2009, tried unsuccessfully to talk to a supervisor or anyone with some authority, to no avail. Since "upgrading" to Juno's latest version a couple of months ago, I've had nothing but problems. Their program took all my inbox messages and my sent messages and put them into a file as "unread." Their online "support" is virtually useless. Their techs are, for the most part good guys, but they're supporting a bugged program.

    0 Votes
  • Ss
    s stockdell May 10, 2020

    I was charged August 8, 2019 21.95 for an account which I do not have. I don't know why but my credit card company has just alerted me. Please cancel this and refund my money. If you do not I will take further steps.

    0 Votes

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online scam

I had a credit card compromised and used to create a juno.com account. My credit card company flagged it as fraudulent and i canceled the card. Two days later i get a welcome package from Juno with my name and address, but i can't get anything done with Juno because for whatever reason the card number on file doesn't match. Clueless service reps even asked my for a secret question to access the account, which i had to explain AGAIN was not opened by me, its fraudulent so how would I know the secret question. If i ever have to revert back to dial up, Juno.com will never see a dime of my money.

credit card charged after cancellation

I received a letter from juno telling me that my credit card was no more available for juno to take payment. The reason is that December 26/2006 by a telephone call, we advise juno that we no longer wanted the service because we already change our internet access for another company. After that phone call we still received charges on our credit card even though they had been advise that we did not want their services anymore. Our next step was to cancel our credit card so they would know that we are not using it anymore.

connection dump, total dissatisfaction!

We have been with Juno for several years now and are unable to connect. The dial numbers go as far verifying and logging in then dump the connection. We have been down for a week now and with having to pay for tech calls. We are so dissatisfied with their service we will be changing to a new provider.

  • Pa
    Paul E Christle Feb 20, 2007

    I have been trying to cancel my Juno internet service. I have tried the 888 number repeatedly & noone picks up! In fact the phone disconnects.

    Please let me know how can I cancel Juno Internet Service.

    0 Votes

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