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Home Fake & Novelty ID Joy Toys heli ball
R
Author of the complaint
4:21 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

On December 9th I ordered the heli ball after an ad popped up in King. Com games. Siad it would take two to five shipping days. To this day I have not been notified of a shipment. I have contacted the support page twice. Still no response from them other than offers to take 15% off next purchase. I am going to have to file a dispute on my credit card now. Someone needs to stop this!

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M
Sep 25, 2019 9:52 am EDT

I am one very angry great grandmother of twin boys, I ordered 2 of the "ufo heli balls" on12/13/2018 and as of today 09/25/2019 I have yet to receive my order. so I have been on the phone and calling every company thathas joy toy in their name., sooner or later I will get the correct one, and when or if I do whom ever answers the call will get an ear full. I always ask for them to spell their name and also ask for an employee number. I give them my confermed order number and the date order was placed. so far I haven't gotten the right company. thats what we get, a bunch of "crooks", but I will not stop. I am 73yrs. old and have nothing to do but [censored] and raise hell. sooner or later I will hit the right one, and lord have mercy on whom ever is on the other end of the line.
mary d.

M
May 05, 2019 9:46 pm EDT

Add me to the list. Order one back in Nov of 2018 and never received the purchase. I did recieve and email about them being overwhelmed with orders and a text that claimed it shipped with a coupon for 20% off next order. Never showed up!

L
Apr 23, 2019 10:15 pm EDT

I also placed an order for Heli balls for Christmas and like others, have never received my order from Joy Toys. Sent several emails to there "service department" with the same response about looking into my order and that they were overwhelmed with orders. Well it's now the middle of April 2019 and still no shipment and now no answer to emails. I have asked for a refund several times but still no response. This company is a scam. I advise anyone thinking about ordering anything from them to think twice before doing it.
LaurieH

D
Feb 12, 2019 2:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We also placed an order on about 12/7 for Heli balls for Christmas. Never received even after they emailed saying they were overnighting and we would receive before Christmas. Have disputed charges with Discover.

R
Feb 02, 2019 2:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I also placed an order with Joy Toys the end of November 2018, received an email from a Cindy Cruise saying how the company was new and that they received so many orders leaving them so overwhelmed, but they were going to ship the item priority mail so I would receive it by Christmas. It's February 2019 and it still hasn't arrived. This company is a scam and it needs to be stopped. They need to refund everyone's money.

E
Feb 02, 2019 7:42 am EST

it was a dummy company set up from china, they have been doing this a lot on facebook and other places i have filed lot of complaints but these guys seem to disappear then return as a different company so beware of these false companies make sure you know where the cpmpany is located they know how to make it look like they are in the united states please people be carefull who you order from

G
Jan 30, 2019 8:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I also placed two orders with this company on 12/16/2018. As of today 01/30/19 I haven't received the orders nor a refund. Have tried to e-mail support center numerous times. Had one response telling me that they would contact me when order would be shipped. No response since that time.

A
Jan 29, 2019 6:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased 3 Heil balls for Christmas presents I received on and was told that it was a new company and that they were overwhelmed by all the orders that they received. They told me the other 2 would be shipped soon I ordered them in early December

A
Jan 28, 2019 2:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was have requested the BBB in DE check into this company, and they came back with the company is no longer in business. I have filed a complaint with the Attorney General in Washinton State.
AGreen [protected]

M
Jan 24, 2019 12:29 pm EST

I purchased 5 heli balls in late November. Finally came in plain wrapper with no invoice, return info etc. They do not work as advertised. Once charged, they simply fly to the ceiling and then crash. Their return site is closed down. I am out $100 and have disappointed nieces and nephews. Marie Warner

J
Jan 20, 2019 4:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Placed my order on 12/12 - yep, they took my money, I bought 4 heli balls and still nothing. Sent e-mails and 3rd one threatened to report them and post on all media websites that they are a scam if they don't respond, refund, or ship within 5 days - got an e-mail saying my message to them has been received and is being reviewed. Not looking good, and I'm probably out $80. Lesson learned, should have known if they can't be reached via phone then don't buy!

A
Jan 05, 2019 12:24 pm EST

Same issue as everyone else here. Placed my order early December. Receive from the email from Cindy Cruise on 12/21 that I would have my order by Christmas. Still nothing and no response to the 3 emails I have sent...

R
Jan 05, 2019 11:48 am EST

This company is a [censored]ING JOKE. Order 3 HELI Balls for my niece and nephews for Christmas. Got e-mail stating order has been received and printed. Form that point on, there was absolutely no communication from this JOKE of a company. From there on out, my order went straight to the pits of hell where is the same place where this company has it's headquarters. There is absolutely no way to contact these crooks other than by e-mail. Which when responding they send you a sorry notice and a discount coupon on my next purchase. A DISCOUNT COUPON on my next purchase. Are you fricking kidding me? I never received the original order, you fricking IDIOTS!. NEVER, NEVER, NEVER deal with this company, unless you have some extra money that you just want to piss away

M
Jan 04, 2019 3:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I placed an order as well for two Heli balls on 12/12 for a Christmas gift and still have not received them or any acknowledgement as to when they would be shipped. After sending three emails to support I still have not heard one word from this company. My credit card however was charged two days after I placed the order. I want the toys or a refund ASAP. My next step is to report them to my credit card company & the better business bureau. Do not order from this fake company... it’s a SCAM!

D
Jan 04, 2019 3:05 pm EST

I was scammed by them as well ! I have contacted my credit card company and disputed the charge, fingers crossed

T
Jan 04, 2019 10:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

It appears to me that they’ve started advertising on Facebook as “joy4toys” now. The webpage looks identical to joytoys.
I was scammed as well.

S
Jan 03, 2019 9:13 pm EST

Same here ordered 12/15 and have not received order. Have tried to contact support - 4 times no answer. The address for returns that I found was 28904 Avenue Paine Valencia CA

A
Jan 03, 2019 6:58 pm EST

If you are going to buy from a website, look to see if they have a phone number or address posted. If they don't, do not send them your money. This is probably a chinese or indian scam site.

D
Jan 03, 2019 6:18 pm EST

We ordered an RC Helicopter, paid for the 2 day shipping. We received an order confirmation email, stating we would receive a second email when the product ships. We sent several emails requesting tracking information or order status, no response. Just got off the phone with Amex fraud unit. Getting money refunded, and they are being looked into. Phone number listed on bill is [protected], out of Deleware. Researching the number it is listed as a cell out of Florida. Calling the number, you get a stock "leave a message" message.

W
Feb 10, 2019 12:25 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of DebbieMont

Hey this is Wayne again this is the number that was given to my bank I did talk to a guy I said is this joytoys he said no this is my personal number

P
Jan 03, 2019 2:36 pm EST

Does anyone know the location of this company? They do not give ANY specific contact information.

S
Jan 03, 2019 9:17 pm EST

28904 Avenue Paine Valencia CA

This is what I found for a return address

D
Jan 21, 2019 11:58 pm EST

Valentia, California. I have reported this company to the BBB as well.

M
Jan 02, 2019 6:52 pm EST

I also paid for the ‘heli’ ball’ 12/10/2018. Have not received email, or item!

M
Jan 01, 2019 8:41 pm EST

I could write the same review as everyone else here, but at this point I would sound like a broken record. I'm hoping there is something I can do with my bank in order to get my money back. And I certainly hope these people are being investigated. I tried looking up their website again and now it shows that the website is unavailable. https://joytoys.co

T
Dec 31, 2018 1:27 pm EST

I filed a complaint with Facebook, letting them know that it is a scam. They immediately removed it from my Facebook. I bought Heli-balls also on the 20th of December & paid the two day shipping too. Still no toys! I have sent emails telling them I am going to sign a complaint with the State's Consumer Protection Dept. The good thing I used a credit card and signing a complaint with them fighting the charge.

D
Dec 30, 2018 12:36 am EST

Placed an order on 12/5/18 for three heli balls, charged to my credit card. These were to be Christmas gifts for my grandchildren. As of this date 12/30/18 have not received delivery. There is no phone number on Joytoys site. Only a email contact. I sent three emails regarding my order inquiring as to when they would be delivered and got the same standard reply each time. "Our support team is looking into this" still no delivery or explanation. I called my credit card and filed a discrepancy/stop payment. This business is an obvious fraud.

S
Dec 29, 2018 9:15 pm EST

I too ordered over $85.00 worth of toys on Dec 16, paid for express shipping and have not received anything. I was given a code for 25% off, but during checkout it didn’t recognize the discount. This is absolutely a scam.

V
Dec 28, 2018 4:06 pm EST

Ordered 12-10-18. still waiting. it was a Christmas gift! Order #22382, would like my payment refunded or the item sent ASAP! I'll never order from this company again.

Darrel Ringwelski

K
Dec 28, 2018 1:02 pm EST

This has to be an outright scam. I have had the same experience as others shown. No product delivered. No refund, as requested. No response, other than the same "Cindy" assuring me that the items would be delivered before Christmas. These people ought to be prosecuted and shut down.

J
Dec 28, 2018 11:08 am EST

Purchased a heli ball on 12/14. Site claims 2-3 days processing. It's been 2 weeks and no shipping CONFIRM and NO replies to emails. Don't trust this "company".

M
Jan 24, 2019 2:11 pm EST

I have emailed them twice received and email back stating it was a small family owned company and they were swamped with orders, that will ship it out within 24 hours, that was on 1/11/19 I ordered on 12/8/18 I have been charged still nothing

J
Feb 07, 2019 10:04 am EST

@Marina Crispi I received an email like that but was not given the 24 hr ship time. I still haven't gotten anything else from them and that was in December.

W
Feb 09, 2019 11:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On Dec 21 2018 I ordered the mega Hercules Unbrakeable Helicopter it was 3 feet long they charged my account for 129.95 fee shipping it was stated I would get a confirmation on when it was shipped in 24hrs no confirmation was giving it is now Feb 8 and still no helicopter also my bank gave me a phone which I called a man answered and I said is this joy toys he said no this is my personal number so I don’t no what to make of this I have been cheeted out of 129.95 so I went ahead and disputed this with my bank

J
Dec 28, 2018 10:59 am EST

I seen their link on Facebook and purchased 4 toys. Like others, I haven't ever received a shipping date or the toys. I emailed asking if I was going to receive them by Christmas. "Cindy" emailed back stating that they didn't expect for the ad on Facebook to go viral and were overwhelmed with orders and offered ad 20% discount on my next purchase. I didn't get an answer to my question. I have emailed 3 more times and no response. I want a refund.

J Russell

D
Jan 04, 2019 3:07 pm EST
Replying to comment of J Russell

I received that email also !

M
Dec 28, 2018 10:16 am EST

Placed an order on 12/13/18 for two toys. My credit card was charged but no shipping information nor toys had arrived by 12/20. As someone else stated, After two inquiries, I received an email from Cindy Cruise stating they were backed up, but my order would arrive for Christmas. I was given 20% next order. I sent a second request for the name of the shipping company and a tracking number. As of 12/28, no response, no toys.

J
Jan 03, 2019 9:27 pm EST
Replying to comment of Mcornell

They ship aftership with eDHL.
I miraculously received 1 of 2 heli balls after 1 month! From China. Have no idea about 2nd Heli Ball... Very limited responses to more than 10 emails easily.
There location is suppose to be: 28904 Avenue Paine, Valencia, CaliforniaValencia, CA, United States

M
Dec 28, 2018 9:45 am EST

I also ordered on 12/10 and have not received any order.

A
Dec 28, 2018 9:24 am EST

Ordered 3 items $50.88 on 11/21/18 .After several emails to them received a message my order was shipped via dhl and was to receive a tracking number shortly waited nothing .now no reply to any email and still no toys .

a wagenhoffer

M
Dec 28, 2018 9:45 am EST

Same thing for me. When I sent an email asking for tracking I have received no response. Someone named Cindy Cruise sent me an email apologizing and saying that she had sent the order out. That was on 12/20. Still no order or response for tracking information.

T
Dec 27, 2018 8:00 pm EST

I placed an order on 12/2/18 and have yet to hear that my order shipped. It was to be three Christmas presents. I've sent 2 emails, none of which have been acknowledged.

T. Naramore

J
Dec 27, 2018 6:23 pm EST

I placed an order as well on the same day my account has been charged and still no toys.
J. McLeod

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27 complaints
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(added by reviewer)
Address
28904 Avenue Paine, California United States
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