SUBMIT A COMPLAINT

John F. Kennedy International Airport / JFK Airport / tsa guard

United States

My family and I were picked "randomly" for our bags to be searched in terminal 1 coming from Morocco on July 10th, 2018 around 8 o'clock pm. And there were two tsa guards one of which his name was Officer Matin who later helped explained to us kindly what the problem was. However the main officer who I couldn't get his name was also south east asian and he took my bags and opened almost all 6 of them and continued to rifle through them and take out my family and I's personal belongings and private clothing out in front of everyone in search for Food. Even though we let the other tsa officer know that we had roasted nuts and cookies and told this officer the same thing. He continued to yell and slam my bags around "looking" for something that he never found. Officer Matin entered this argument to explain to me that if customs lets you through even when you claim food you must bring it to their section to check the bags just in case. That was all that was needed to be said. There was no reason for his fellow officer to slam my bags threaten me with a fine and a removal of my global entry pass for no reason.

Ar
Jul 11, 2019

Post your comment