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The store does not have a sign posted where to find the special order desk. The staff at the special order desk had gruff and sour attitudes from what I observed. My special order had to be taken to the cash register even thought it was already paid for. I still had to wait in line at checkout, a second time. They seemed to be more than happy to waste my time. I then had to watch as the unwrapped fabric slid down the wall onto the dirty floor as the sour and gruff employee walked back to the special order desk. Then the cashier couldn't figure out how to ring it in the system. I will not be going back if I can avoid it.
The complaint has been investigated and resolved to the customer’s satisfaction.
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JoAnn Fabrics is the only large fabric retailer in the Pittsburgh area. I will be ordering as much on-line as possibe from now on. Every time I visit their stores (especially Robinson Twp), the folks that work there are miserable and rude. There's one manager that yells out to customers like a drill sergent. I was there last week trying to return some fabric, and had to stand in line before being told that I had to go to the cutting counter first. When the (only) nice lady at the check-out (I think that she was new) tried to help me, the drill sergent lunged in front of me and asked HER if I had been back to the cutting counter first. I turned to her and told her that she could speak to me directly. Got so frustrated that I took my items for return and went to another location (where the people were just as grumpy). Hancock fabrics, please come back to Pittsburgh!
Here in Omaha, there's a JoAnn Fabrics and a Hancock Fabrics real close to each other on 84th and Center Streets. Which one do people choose the most? Easy! Hancock's! Why? It's simple---The clerks at the JoAnn on 84th Street are rude, dismissive, and if you ask them anything, they act absolutely put upon that you bothered them. For instance, yesterday I asked about a fabric, and the clerk simply walked away. I didn't realize she was showing me where it was, because she said NOTHING. She was angered that I was standing there when she looked back. Where is JoAnn finding all these GRUMPS to hire? I'm in and out of there as fast as I can if I go in at all--If it was a friendler place, people would stay longer, browse more, spend more.Everybody would.
I was so surprised to read your letter. I too went to the Robinson Location and was treated extremely rudely. I had purchased a Christmas Wreath from a large box . The price was clearly marked with large sign, several, in fact on boxes for $5.99. Of course when it rang up it was $8.99. The cashier acted put out when I questioned the price. After I complained twice she said, well show me. Well I did then much chatter with the manager and she finally changed the price, acting the whole time as if I was a pain you know where. Not one word of appology, just more impatience and rudness.
I have found that the customer service at my local store is very poor. Today I had fabric cut that had "sale" on it- at the resgister I asked why it rang up at full price. The sales associate gruffly replied that the sale ended yesterday. This is the last time I will go there since it is not the first time I have encountered less than happy customer service people.