JibJab
Reviews and Complaints

This site provides a variety of amusing content, but your level of interest in that will be subjective and based on your own taste.

I am reviewing this site purely in terms of their business conduct, which I found to be excellent. I am no longer interested in using this site, and unbeknownst to me, I had left it on auto-renewal on an annual basis. When I saw the charge come through, I submitted a cancellation and refund request on their online form. I received a refund within 5 MINUTES of submitting my request. Frankly, anything within a day would've been fine by me, and this was above and beyond.

In addition, when I went into my account profile, there was a clear option to disable auto-renewal, so I was able to do that to prevent further charges before I even received the refund.

I'm not interested in this site's content anymore, but their professional conduct in this matter has certainly made me willing to do business with them again in the future.

There are a lot of fun options to slide your faces into: pictures, music videos, and gifs. There are also some funny gifs and emojis (without the face option). You can take a selfie or use your photo gallery to place the heads. Editing is easy and intuitive with different face shapes: pointy or square jawline, even one for pets. I like that you can name your "heads" and save them for future use. There are a lot of free options for non members. I also appreciate that there are options for membership subscription payment (such as paying through your Amazon account).
I have been able to send the JibJabs without any issues and even download some to send later. There are a lot of holiday and birthday options so I see myself getting a lot of use out of this. Of course, some of the humor is sophomoric (farting or Magic Mike-esque dancing), so those things could be offensive to some people, know your audience. Most are just good fun. What I have sent so far hasn't failed in getting a laugh!

The first video I used was awesome. Possibly because I had the bday persons picture. The second video, I had no available picture and it seemed to me the choices were lacking. I understand there are some people who complain about any and every thing and you can't always please. The 2nd intended recipient is mid 50's and overweight. Most of the available choices that were not for younger people would have been cutting and degrading... not my choice for a well intended bday offering. Possibly a little more variety would help. I like the idea of the site and since I'm stuck in a wheelchair, it's quite convenient. Just begging for more variety and possibly inclusion of a few of the more prevalent races living here. I'm friends with people from several ethnic backgrounds. I'm sure you are interested in your site growing and I intend to do my part to help by using it for the majority of my well wishing to the people I know on all occasions. As convenient as the service is, I'm sure many of them will become members as well. Thank you.

Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you!

The following issue was handled promptly by Heather. This greatly increases my confidence in using this service and I will likely continue using it. [The website could be better as then the issue outlined below wouldn't have occurred.]

Details
I have a paid service with JibJab which renews automatically. I used it around Christmas and it appears the website did not recognize my account but did recognize that I had a PayPal account. When I started building an e-card, I may have inadvertently clicked on a PayPay Instant transfer button. I already have a membership to JibJab which renews automatically in June 2020. Therefore I should not have been charged for using it on Dec 26 2019.The charge shows up on my bank statement as PAYPAL INST XFER ACH WEB-SINGLE JIBJAB.COM -$18.00. [Strangely, PayPal has not record of this transaction - I am doing a f/u with them separately.] I requested a refund on this charge, or failing that I wanted to cancel my automatic renewal to the service. I could not do this using the website as it kept giving me "internal server error" messages. Thank you.

Heather issued me a refund and cancelled the automatic renewal. I thank her for resolving this promptly.

"too funny!" I perused some of your cards and thought the above was the one. On the occasion of my brother's birthday, I noticed that an old photo of him had just had uploaded to his Facebook. I merely wished him a Happy Birthday and told I hoped he was feeling good. After a few mistries, I was able to seamlessly insert his head into your card with a perfect result! My comment was about your only being as-young-as-you-Feel-Good, so I think the song title is a natural fit for older people's birthdays. Aside from great dance moves taken for the card's central character (a white James Brown in this case), the modern psychelic backgrounds were great, and the sound-effects accompanying the dance moves were funny and not over-done. Bravo!

Initially I had my card and was ready to pay, but I saw there were preferences and other settings and things to look at. I did not want to have notifications sent to me. But I was unable to get back to where I was, and had to start over a couple times. MAYBE YOUR MEMBER OPTIONS SHOULD INCLUDE A MESSAGE FOR MEMBER TO COMPLETE ORDERING AND RETURN TO MODIFY OPTIONS. On the plus-side, I then ended up taking the time to experiment with different croppings of my original picture of my brother, and found that pretty easy, before sending out my card.

Have been being charged 18.00 from Jibjab and assuming it was a mistake, sent a request for refund. No response and numerous requests since, nothing. This company takes money yearly without permission. Refuses to respond to any requests for refunds. I have now sent probably 15 requests and they do nothing. Probably bc they are crooked scammers that do not want to do the right thing and give people the money back that they have been wrongfully charging for years.

I sent ecards to these addresses:

12/12/2023 10:58 am

[protected]@dynia.com

https://www.jibjab.com/view/make/pgabnb-james-brown-birthday-starring-you-ecard/9c190223-cd85-4225-8925-f9801946e6b0

[protected]@gmail.com

12/5/2023 12:45 pm

https://www.jibjab.com/view/make/rocker_birthday/1b3b6e28-27a3-4216-911e-42f7bf869f1e

[protected]@gmail.com

11/19/23 3:06 pm

https://www.jibjab.com/view/make/u_cant_touch_this_mc_hammer_birthday/d2d60a30-7f25-4988-881d-67a367f22e4e

I received messages from you saying they all were sent.

None of these were delivered.

Please explain.

Audrey Matlock

[protected]@audreymatlock.com

Yo,
So I signed up for JibJab, hoping to make a dope video with my homies for a special occasion. The video was pretty funny, but overall, I wasn't super stoked on the experience.
I only wanted to make a couple videos, but I had to get the whole year subscription, which I'm not sure is worth it for me.
The quality of the videos is pretty decent, but it's not consistent across all the videos. And there's not a ton of variety, so it gets repetitive after a while. Plus, some of the humor is only gonna land with certain groups of people, so the subscription feels kinda limited.
Here's some suggestions for how to make it better:
1. Offer monthly subscriptions or let people buy individual videos.
2. Come up with more styles and ideas that will appeal to different groups of people.
3. Raise the bar for the quality of the videos.
4. Yo, that annual election video you guys did was fire! What happened? We need more of that kind of social satire in our lives.
Thanks and peace out.

I signed up for JibJab back in February of 2012. At first, I thought it was a pretty cool site where I could create some fun cards for my friends and family. However, after using the site for just a couple of cards, I was suddenly unable to access my account anymore. I searched high and low for a telephone number to help me out, but to no avail. Needless to say, I was pretty frustrated.

To make matters worse, I later discovered that there was a yearly fee that automatically charged me again in February of 2013. I must have missed seeing the fee on my statement, because I never used the service in 2013. But then, to my surprise, there was another fee of $12 on my February 14, 2014 statement! I tried to cancel by using their "submit a request" feature, but I never received a response. I also tried to access my account, but once again, no luck. I even asked for a new password, but still no response.

Finally, I got their telephone number from the Better Business Bureau and called directly to cancel. Their number is ***971 in California. They said they would reverse the 2014 charge and send me a confirmation. While I appreciate their willingness to help, I can't help but feel like I was Jabbed by JibJab.

In my opinion, automatic renewals should not be allowed without some correspondence with the customer that shows the charge is about to be made or shows receipt shortly following charge with ability to cancel within so many days. It's just not fair to charge someone without giving them a chance to cancel or opt out. Overall, I'm pretty disappointed with my experience with JibJab and I'm not sure I'll be using their service again in the future.

So, I was scrolling through the internet and I saw an ad for Jib Jab. I thought it was pretty cool, so I decided to make my own Jib Jab. I already knew that I would have to pay for it at the end, but I didn't mind. The website informed me that it would only be about $1, which I thought was a pretty good deal.

A few days later, I checked my card account because it's Christmastime and I needed to see how much money I had to spend on gifts. To my surprise, I saw a $20 charge from Jib Jab. I was a bit upset at first and was going to call customer service to complain about it. But then, I decided to log in to my account and see what was going on.

It turns out that Jib Jab charged me $20 for the whole year. I was a bit confused because I didn't think anyone would want to Jib Jab for the whole year. But, I didn't want to go through the hassle of customer service, so I just left it alone. I unenrolled in autopay, so I won't be renewing my Jib Jab next year. I hope that $20 was worth it for them because it's not worth having their hands in my pocket!

One thing that I didn't like about Jib Jab is that you have to pay to download or save your Jib Jab. You can only "share" it, which means that it links you back to the Jib Jab website. So, you can't even watch it on Facebook like you can with YouTube videos. It's a bit of a bummer, but I still had fun making my Jib Jab.

Overall, Jib Jab is a pretty cool website, but I don't think it's worth the $20 charge for a whole year. If you're looking for a fun way to send holiday greetings or birthday wishes, then Jib Jab might be worth checking out. Just be aware that you'll have to pay to download or save your Jib Jab.

Jib Jab, they don't seem to care about us members and the issues we face. It's like they just want our money and then they're gone. I've been a member for a long time now and I was hoping that things would get better, but they haven't and it doesn't seem like they're listening to us. I've tried reaching out to them several times with questions, but I've never received a response.

The selection of cards is also pretty bad. Some of them are really offensive and crude. I understand that they're trying to appeal to everyone, but some of the sections are just completely unbalanced. And for those of us who have been members for a while, there's just not enough new material. The updates are slow and not very good.

As I'm writing this, I'm realizing that maybe it's time for me to move on. Why am I still wasting my time with Jib Jab when there are so many other sites out there that offer similar services? Sure, they might not be exactly the same, but they're more professional and they actually listen to their customers. I've been a member of one of these other sites for years and they're always refreshing their product and addressing any issues that come up.

So, Jib Jab, you really need to step up your game. It's a bad job on your part. If you want to keep your customers, you need to start listening to them and providing better content. Otherwise, you're just going to keep losing members like me.

I gotta say, I checked out JibJab and I gotta admit, I liked it. I went ahead and joined up, no biggie. But then, I had to pay an extra $1.99 for a download. I mean, it's not a huge deal, but I was already impulsive to join, so an extra $2 bucks wasn't a big deal.

But here's the thing, everybody that saw the video I made with JibJab loved it. But when they wanted a copy for themselves, like family and friends, they had to pay $4.99 for just one. That's when you get the WTF smirk grows on people's faces.

They're asking me why do they have to pay? Some might say it seems like a money-making scam. Others might now have a not-so-great impression of JibJab. Or, their initial "loved it" now turns to "it was cool... whatever it is, I, no you, look like the butt." Also, not one person knew what JibJab was, so it's not as popular as you might like, despite the revenue you may bring in.

Hey, it's your business, do what you want. However, if you want it to be truly popular and everywhere, then you make it easy for everyone to have it. You gain the masses first, before high profits. Ask FB, YouTube, Microsoft, etc... how they got their traffic.

Only one thing comes to mind of this scenario... diminishing return. My worthless 2 cents.

Thanks again.
Ben

I gotta say, I'm a big fan of the whole jib jab thing. It's a pretty cool idea, but I gotta be real with you guys, I ran into some problems when I tried to use it. I'm not just complaining for the sake of it, I just want to give some feedback so that maybe jib jab can improve.

First off, I made this video on my computer and posted it to my friend's Facebook wall. But then jib jab told her she couldn't watch it on her phone. Like, what's up with that? And the email link option was just a pain in the butt.

So then I decided to pay for a different video so I could download it and post it directly to her wall. But after I paid my $2.00, the file quality was super low and pixelated. I was like, "Eh, whatever, it's not a big deal."

But then when I tried to upload the video to my friend's Facebook wall, it wouldn't accept the format (mpeg). So I had to use some online video converter thing to change it to wmv. Like, come on, man.

And then, to top it all off, Facebook removed my video because the music was copyrighted. I know that's not jib jab's fault, but it was still pretty annoying.

All these issues left me feeling pretty frustrated with jib jab. I mean, it's a great concept, but the execution could use some work.

I've been using JibJab for like two years now and I've sent like a dozen cards, all for birthdays.

Most of the cards I've sent have been personalized video cards with both action and music, so the face of the person I'm sending it to and often their family members' faces are on the figures in the video. Some of these cards have been a lot of fun for both me and the person I'm sending it to, as well as others in their family.

Plus, I was spending like $4-5 per card when I was buying them from stores, so JibJab has saved me some cash.

I gave it 3 stars because 1) JibJab hasn't made enough new cards; 2) Too many of the new cards it has made are too similar to the ones they already have.

So, I have to look through a lot more JibJab cards to find one that's suitable to send. I don't want to send someone a birthday card that's too similar to the one they got from me last year or the year before.

Overall, JibJab has made it possible for me to send original and fun cards for the past 2-3 years. I've gotten my money's worth. But JibJab needs to work harder to keep making new cards of different kinds.

I just wanted to send a birthday card to my niece, but it turned out to be a real hassle. First, I had to make sure I was still a member of the site, which took some time to figure out. Then, when I made the card, my niece's face wasn't even in it! I thought maybe I had to subscribe or become a member, but I couldn't remember what happened next. Every time I tried to do something, I lost my progress and had to start all over again. It was so frustrating!

Finally, I noticed that I had a few pictures to the right of the one I was working on, and I realized that I was supposed to use those instead of starting from scratch each time. But then I had to try to fit my message into 140 characters, which was really difficult for me. I must have tried at least 10 times to get it right, but I kept getting an error message even when I counted the characters and thought I was under the limit.

Eventually, I managed to send the card, but I never heard back from my niece to know if she got it or not. And now, as I'm trying to write this review, I'm struggling with the CAPTCHA below because the letters are all blurry and run together. I'm sure I'll have to try at least 10 times to get it right! Overall, I think JibJab has some good ideas, but the execution could use some work. It's just too frustrating to use sometimes.

I remember these dudes from like ten years ago, but I ain't been back to the site since then. I didn't even know sites like this still existed in the age of Web 2.0, and let's be real, sending e-cards and Flash animations is so Web One. I reckon the craze started around 1997 or something like that.

If you're into sending this kinda stuff, you probably won't find anything better than this site. The artwork and animation is top-notch and professional. But you gotta be a member to get the good stuff, and they don't tell you how much that'll cost until after you give 'em all your personal info.

I can see how bored office workers might send this stuff to each other just to pass the time, and kids under 10 will definitely get a kick out of it. But I guess I just have a weird sense of humor, 'cause I didn't find anything I'd wanna send to anyone. The only new thing I noticed is that you can put your friends' and family's faces into the animations. I bet anyone who didn't know that was possible would be super impressed.

I gotta say, I don't agree with all the hype from other reviewers. This site is alright, but it ain't blowing my mind or anything.

So, I was trying to send a birthday card to my buddy and I thought I'd check out JibJab. I'm not a total noob when it comes to computers, but I gotta say, it took me a good half hour to figure out which cards were free and which ones weren't. They say you can be a free member, but I couldn't figure out how to do that. Eventually, I found a card I really liked, but it required a subscription. I was hesitant at first because they wanted me to pay for a whole year in advance with auto-renewal. That's a big commitment, you know? But I ended up caving and paying the $1.50 a month. I told myself I could always cancel before it renewed.

Well, long story short, my friend never got the card. I had to resend it, but then she couldn't even open it because it kept saying her Flash wasn't updated (which it totally was). I sent another card and the same thing happened. It was a total waste of time and money. We probably spent three hours trying to get these stupid cards to work.

I think JibJab would be better off if they gave people the option to pay for individual cards. I would have been more willing to do that. And they really need to make sure their product is actually viewable. It's cute and funny and all, but what's the point if no one can see it? I don't think I'll be using JibJab again anytime soon.

JibJab took $24,00 dollars out of my account on December 7, 2022 and will not give me a refund. They say my account was a free account and I ask if it was free why did you take $24,00 out of my account. No Answer! Watch out if you deal with them. I am reporting them for fraud! I have where they took the $24.00 from my bank account but it want let me upload it.

i have been a member of jibjab for over 10 years. this year jibjab is not recognizing my paid account so I can send out birthday cards. you must have applied it to the wrong account and I am very frusterated.

$24.00

Transaction date

Jun 6, 2022

Posted date

Jun 7, 2022

Merchant info

Paypal

CA 90012

[protected]

DescriptionPAYPAL *JIBJAB.COM

Also known asPaypal - JIBJABCOM

Merchant typeDigital apps

MethodIn person

PayPal

I did not sign up for a yearly fee with Jib Jab. There was a $24.95 charge on my bank statement last month. I'm requesting a refund and will be calling my bank to make sure this never happens again. Now you're telling me my complaint is too short to warrant any attention. Well, let me try this. I AM PISSED OFF THAT YOU TOOK MONEY OUT OF MY BANK ACCOUNT. TRY REFUNDING MY ACCOUNT FOR THE AMOUNT YOU STOLE. I WILL DISCUSS THIS MATTER WITH MY BANK ASAP AND DISPUTE THIS YEARLY MEMBERSHIP THAT I DID NOT ASK FOR. NOW TO YOU THIEVES BEHIND THIS, HAVE I NOW GOTTEN YOUR ATTENTION?

You have stole money from my account and I have never ever signed up to anything you do make or supply. I want my £18.76 back within 24hrs as I am now filling legal action against your company in the small claims court and lodging it with the police for theft and getting my bank fraud department involved now.

Name: Phillip Toale send my money back.

Bonjour
je me rends compte que l'on a facturé un abonnement de 15.36$ sur ma carte de crédit, je n'ai pas autorisé un abonnement automatique, je ne me sers pas de votre site jib jab alors s.v.p. me rembourser.
[protected]@gmail.com

You are charging my credit card for eCards I did not send. Further, I have no account with you. Reference # is 2490648Z3V4P4WLF
Kindly refund my credit card. If I don't hear from you in 48 hours, I will call my CC company and have them take care of it.
To be clear- I DID NOT order an ecard from JibJab. com! Please have them credit my account asap!

They charge credit cards without notifying customer in advanced no emails or heads up, , i do not want there service also they post a telephone number that's not working at all its not in service, they are scamming

I have already paid for a year and you're asking me to join? Today is St Patrick's Day... Says you'll get back to me in 2 business days... It will be too late then... I need assistance now, today... Please help me out! Thank You, Berniece Allen... [protected]@gmail.com... P.S. You also have an old yahoo account on my account... I don't use that account... [protected]@ yahoo.com... My Account is as follows... [protected]@gmail.com