Menu
JibJab Customer Service Phone, Email, Contacts

JibJab
reviews & complaints

www.jibjab.com
www.jibjab.com

Learn how the rating is calculated

4.1 199 Reviews

JibJab Complaints Summary

1 Resolved
41 Unresolved
Our verdict: If considering services from JibJab with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for JibJab has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of JibJab. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

JibJab reviews & complaints 59

Filter reviews by rating
5
149 reviews
4
3 reviews
3
1 review
2
1 review
1
3 reviews
Sort by:

Newest JibJab reviews & complaints

ComplaintsBoard
E
12:00 am EDT

JibJab Personalized and Entertaining eCards for Every Occasion

If you're looking to bring a smile to your loved ones' faces, JibJab is the place to be! With customizable videos that are both entertaining and heartwarming, JibJab has truly mastered the art of personalized eCards. Not only do they offer a wide range of options for various occasions, but their customer service is top-notch, ensuring that any issues are resolved promptly by real human beings. JibJab's integrity and commitment to spreading joy through their fun and creative content make them a must-visit for anyone wanting to add a touch of humor to their celebrations.

Read full review of JibJab
Hide full review
ComplaintsBoard
C
3:26 pm EDT
Verified customer This review was posted by a verified customer. Learn more

JibJab This site provides a variety of amusing content, but

This site provides a variety of amusing content, but your level of interest in that will be subjective and based on your own taste.

I am reviewing this site purely in terms of their business conduct, which I found to be excellent. I am no longer interested in using this site, and unbeknownst to me, I had left it on auto-renewal on an annual basis. When I saw the charge come through, I submitted a cancellation and refund request on their online form. I received a refund within 5 MINUTES of submitting my request. Frankly, anything within a day would've been fine by me, and this was above and beyond.

In addition, when I went into my account profile, there was a clear option to disable auto-renewal, so I was able to do that to prevent further charges before I even received the refund.

I'm not interested in this site's content anymore, but their professional conduct in this matter has certainly made me willing to do business with them again in the future.

Read full review of JibJab
Hide full review
ComplaintsBoard
W
1:46 pm EDT
Verified customer This review was posted by a verified customer. Learn more

JibJab Fun

There are a lot of fun options to slide your faces into: pictures, music videos, and gifs. There are also some funny gifs and emojis (without the face option). You can take a selfie or use your photo gallery to place the heads. Editing is easy and intuitive with different face shapes: pointy or square jawline, even one for pets. I like that you can name your "heads" and save them for future use. There are a lot of free options for non members. I also appreciate that there are options for membership subscription payment (such as paying through your Amazon account).
I have been able to send the JibJabs without any issues and even download some to send later. There are a lot of holiday and birthday options so I see myself getting a lot of use out of this. Of course, some of the humor is sophomoric (farting or Magic Mike-esque dancing), so those things could be offensive to some people, know your audience. Most are just good fun. What I have sent so far hasn't failed in getting a laugh!

Read full review of JibJab
Hide full review

Is JibJab legit?

Our verdict: Complaints Board's thorough examination reveals JibJab as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, JibJab stands out for its commitment to quality and security. Clients considering JibJab should delve into its customer service record to gauge compatibility with their expectations.

JibJab earns 91% level of Trustworthiness

Perfect Trust Endorsement: JibJab achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for JibJab. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

JibJab has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

JibJab has registered the domain name for jibjab.com for more than one year, which may indicate stability and longevity.

Jibjab.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Jibjab.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Jibjab.com you are considering visiting, which is associated with JibJab, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for JibJab have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

JibJab website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While JibJab has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 42 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • JibJab protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  1. Pros
    1. Innovative eCard Designs
    2. Wide Genre Variety
    3. Customizable User Faces
    4. Easy-to-Use Platform
    5. Regular Content Updates
  1. Cons
    1. Limited appeal beyond novelty use
    2. Intense competition from free apps
    3. Content can quickly feel dated
    4. Narrow product differentiation
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

JibJab Birthday video search

The first video I used was awesome. Possibly because I had the bday persons picture. The second video, I had no available picture and it seemed to me the choices were lacking. I understand there are some people who complain about any and every thing and you can't always please. The 2nd intended recipient is mid 50's and overweight. Most of the available choices that were not for younger people would have been cutting and degrading... not my choice for a well intended bday offering. Possibly a little more variety would help. I like the idea of the site and since I'm stuck in a wheelchair, it's quite convenient. Just begging for more variety and possibly inclusion of a few of the more prevalent races living here. I'm friends with people from several ethnic backgrounds. I'm sure you are interested in your site growing and I intend to do my part to help by using it for the majority of my well wishing to the people I know on all occasions. As convenient as the service is, I'm sure many of them will become members as well. Thank you.

Read full review of JibJab
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

JibJab Pure Enjoyment

Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you! Enjoyed the free month trial with JibJab very much. Pure enjoyment. Thank you!

Read full review of JibJab
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

JibJab Prompt refund and full satisfaction

The following issue was handled promptly by Heather. This greatly increases my confidence in using this service and I will likely continue using it. [The website could be better as then the issue outlined below wouldn't have occurred.]

Details
I have a paid service with JibJab which renews automatically. I used it around Christmas and it appears the website did not recognize my account but did recognize that I had a PayPal account. When I started building an e-card, I may have inadvertently clicked on a PayPay Instant transfer button. I already have a membership to JibJab which renews automatically in June 2020. Therefore I should not have been charged for using it on Dec 26 2019.The charge shows up on my bank statement as PAYPAL INST XFER ACH WEB-SINGLE JIBJAB.COM -$18.00. [Strangely, PayPal has not record of this transaction - I am doing a f/u with them separately.] I requested a refund on this charge, or failing that I wanted to cancel my automatic renewal to the service. I could not do this using the website as it kept giving me "internal server error" messages. Thank you.

Heather issued me a refund and cancelled the automatic renewal. I thank her for resolving this promptly.

Read full review of JibJab
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

JibJab James Brown "I Feel Good" dancing Birthday card for bro was

"too funny!" I perused some of your cards and thought the above was the one. On the occasion of my brother's birthday, I noticed that an old photo of him had just had uploaded to his Facebook. I merely wished him a Happy Birthday and told I hoped he was feeling good. After a few mistries, I was able to seamlessly insert his head into your card with a perfect result! My comment was about your only being as-young-as-you-Feel-Good, so I think the song title is a natural fit for older people's birthdays. Aside from great dance moves taken for the card's central character (a white James Brown in this case), the modern psychelic backgrounds were great, and the sound-effects accompanying the dance moves were funny and not over-done. Bravo!

Initially I had my card and was ready to pay, but I saw there were preferences and other settings and things to look at. I did not want to have notifications sent to me. But I was unable to get back to where I was, and had to start over a couple times. MAYBE YOUR MEMBER OPTIONS SHOULD INCLUDE A MESSAGE FOR MEMBER TO COMPLETE ORDERING AND RETURN TO MODIFY OPTIONS. On the plus-side, I then ended up taking the time to experiment with different croppings of my original picture of my brother, and found that pretty easy, before sending out my card.

Read full review of JibJab
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JibJab has left an official reply on this complaint.

JibJab Have been being charged 18.00 from Jibjab and assuming it was a mistake, sent a request for refund

Have been being charged 18.00 from Jibjab and assuming it was a mistake, sent a request for refund. No response and numerous requests since, nothing. This company takes money yearly without permission. Refuses to respond to any requests for refunds. I have now sent probably 15 requests and they do nothing. Probably bc they are crooked scammers that do not want to do the right thing and give people the money back that they have been wrongfully charging for years.

Read full review of JibJab and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
Purresca
,
Mar 15, 2024 3:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Took $24 out of my bank account. I have never requested a service with them. This happened after I changed my PayPal password? Checked my bank statement saw $24 came out for paypal jibjab? I do not use my paypal hardly at all and at this point I may just get rid of it if this is what happens. I dont even know what jibjab is but after reading reviews on here it seems they take money from people.

B
B
B. Riddle
,
Mar 13, 2024 11:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a card for thank you for *** I did not want a subscription to this company. I This company took *** out of my bank card without permission. The purchase was advertised to cost *** to send a Thank You reply to a birthday card! Instead a charge of *** was placed using my bank card. At no time did I sign for a membership. This company mislead me by showing up an offer to respond to the Birthday card for

ComplaintsBoard
A
12:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JibJab Ecards - birthday

I sent ecards to these addresses:

12/12/2023 10:58 am

[protected]@dynia.com

https://www.jibjab.com/view/make/pgabnb-james-brown-birthday-starring-you-ecard/9c190223-cd85-4225-8925-f9801946e6b0

[protected]@gmail.com

12/5/2023 12:45 pm

https://www.jibjab.com/view/make/rocker_birthday/1b3b6e28-27a3-4216-911e-42f7bf869f1e

[protected]@gmail.com

11/19/23 3:06 pm

https://www.jibjab.com/view/make/u_cant_touch_this_mc_hammer_birthday/d2d60a30-7f25-4988-881d-67a367f22e4e

I received messages from you saying they all were sent.

None of these were delivered.

Please explain.

Audrey Matlock

[protected]@audreymatlock.com

Desired outcome: I'd appreciate a response.

Confidential Information Hidden: This section contains confidential information visible to verified JibJab representatives only. If you are affiliated with JibJab, please claim your business to access these details.

Read full review of JibJab
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

JibJab Personalized Email Cards Made Easy with JibJab

I had a situation where I couldn't be with my sister on her birthday, but I still wanted to give her something special. I decided to send her an email card, and after doing some online searching, I found JibJab. It was the first one on the list, and I can see why! I was in a rush, so I didn't have much time to explore the whole JibJab catalog, but I found enough to know that I will be renewing my subscription. I sent her four "add a face" cards, and it was so much fun making them! I know my sister's sense of humor, so I had a basic idea of what kind of cards I wanted to send and whose pictures would be in them. Once I found the cards, all I had to do was get the specific pictures to fit them, and the process was incredibly easy.

I didn't get a chance to look at the whole catalog, but I'm sure I'll be able to find more great cards to use for different occasions. It's super fun being able to personalize them! My sister called me after opening the cards, and she enjoyed them. She even said that she was going to check out the website for her own potential future use. So, some JibJab cards may be coming back at me in the future!

JibJab is a great service for being able to instantly send someone an email card, or like I did, you can choose a future date for it to be sent. It's perfect for any occasion or reason. I would recommend that you give JibJab a try. It's a fantastic way to show someone that you care, even if you can't be there in person.

Read full review of JibJab
Hide full review
ComplaintsBoard
Z
Verified customer This review was posted by a verified customer. Learn more

JibJab JibJab's Sneaky Membership Tactics and Difficult Cancellation Process

So, I gotta say, I had a bit of a rough time trying to cancel my membership with jibjab.com. Even though I didn't pay for it, they still made me sign up before they told me I had to pay. Sneaky, right?

Anyway, when I finally decided I wanted out, I couldn't find an easy way to do it. They told me to go to my email preferences and ask not to be written to, but that didn't really solve the problem. I was still "a member" and still in their system.

So, I wrote to them and demanded that they cancel my membership and remove all my details. They wrote back and said they did it, but then they wrote AGAIN to ask if I was happy with their customer service. Like, seriously? I just told you I never want to see you again and you're asking if I'm satisfied?

But here's the thing that really got me: how do they even still have my email address? I want out, off their system, no more jibjab in my life and no more me in theirs. It's like they just can't let go.

Anyway, I was hoping this review would be my chance to have the last word, but of course, I had to give my email address to leave it. Talk about a catch-22. I'm just sitting here laughing hysterically, waiting for the men in white coats to come collect me.

Oh, and I guess I should mention that even though I was too cheap to pay for the video I actually wanted, the free one I ended up sending to my 75-year-old mother in the hospital was a hit. It featured my 46-year-old self and my 40-year-old girlfriend doing a gymnastics routine in purple leotards. She loved it.

Read full review of JibJab
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

JibJab Disappointing Customer Service Experience with JibJab: Unread Ecards and Refund Only

I gotta say, I'm not too thrilled with JibJab at the moment. I've been using their site for years to send some hilarious ecards to my family during the holidays, but this year, things didn't go so smoothly. I sent out a bunch of ecards, but when I checked the site, they were all marked as "unread" even though my family members hadn't received them. I reached out to the customer service team and got a response from a guy named Taylor. But let me tell you, his response was not what I was hoping for. He didn't explain why the ecards hadn't been delivered and didn't seem to make any effort to fix the problem. Instead, he just refunded my subscription and called it a day. I mean, sure, I asked for a refund if nothing could be done, but I was hoping for some kind of explanation or investigation into the issue. As a paying customer, I want to have confidence that the ecards I send through JibJab will actually make it to their intended recipients. Taylor did mention that I can still access the site, but what good is that if I can't send ecards without a subscription? I feel like I've been brushed off and ignored. I was hoping for some kind of resolution, but instead, I've lost my subscription and the ability to send ecards. And to top it off, Taylor's email didn't even include the comments I had requested in my original feedback. I'm not satisfied with how this has been handled and I'm hoping for a better response from JibJab.

Read full review of JibJab
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

JibJab JibJab Review: Limited Selection and Frustrating Membership Options

I was pretty okay with the $2.99 monthly fee for JibJab. It gave me the freedom to use the app whenever I wanted to. However, I have to say that the selection of choices is not that vast. And to be honest, many of the ones that are available are not really something that I would send to someone because they're just plain boring. I think I paid the $2.99 twice, but I'm not really sure about that. Anyway, I think I've only used about 5 or 6 of the available choices.

Then, while I was in a mad rush to personalize one of the choices and post it on someone's Facebook page, it suddenly popped up with a message saying that I must be a member to use that feature. I thought I was already a member since I had been posting on other people's timelines. By the way, you can't save a hard copy of anything you make without paying an additional $1.99 or $2.99, I can't remember which one.

So now, it won't give me the monthly $2.99 option anymore. It has a slash through it and will only let me pay a year in advance. There was no notice prior to this moment that I was no longer a member or whatever. I was in the middle of a project when this happened, and it was really frustrating. And like an idiot, I paid for the year in advance because I needed it at that moment. However, I didn't need a year's worth of only 5 or 6 choices that I could utilize.

To be honest, the majority of the choices are definitely boring, somewhat childish, not funny, or even cute for that matter. They're slightly bewildering and whatever. I think JibJab is just another app that tries to get all they can get out of their patrons. There are a few exceptions, but most of the choices are just not that great.

Read full review of JibJab
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

JibJab JibJab Review: Beware of Overcharging and Refund Process

I just started using JibJab and I'm not really good at it yet. I was using it for free and then I saw that you could join for $1.50 a month. I thought maybe it would give me more songs to choose from and other stuff that's not available for free. So I picked $1.50 a month. The next day, I called my bank's automated line to check my account balance because my internet was down and I was overdrawn. After resetting my modem and going to my online bank account, I saw that JibJab had charged me $18.00, which is the $1.50 a month amount for a whole year. My bank agreed to do a one-time thing where they would remove the overdraft fee of $29.00 once JibJab refunded my money. There is a page on JibJab where you can request a refund if you had chosen the $1.50 a month option and were charged $18.00. I love JibJab, but the fact that they seem to know this happens a lot, enough to word a refund request that way, tells me they either have some bugs to work out or need to add to the payment page the option of paying $18.00 for a whole year. I live on a fixed income and I admit I became very angry. So I requested the refund and there is a box where you can explain, again, why you want the refund. I am not a rude person, but I admit the last sentence was rude. I have received my refund and Danielle, the Director of Customer Support, was very nice and said I will receive my refund in 3 to 5 business days, depending on my bank. Their customer support is great, and I apologized for my last comment when I requested a refund. I don't know if there are any differences in using JibJab for free or if you pay to use it. But I will continue to use it for free. My sister has been sending me silly ecards from JibJab for some time now. It's hilarious and I love it.

Read full review of JibJab
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

JibJab Constructive Feedback for JibJab: Need for Competitive Marketing Strategy and New Exciting Media

I joined JibJab a few years ago and decided to renew this year. I really enjoyed the rockin Christmas video and others, but I was a bit disappointed to find that there aren't many new and exciting videos available. I understand that producing media can be costly, especially when it comes to paying royalties. As someone who invests and produces in the film industry, I know how important it is to be competitive in the online media space.

That being said, I'm writing this review to offer some constructive support. I love the concept of JibJab, but if you want to excite the media today, you need a competitive marketing strategy. You guys need a few viral videos! There are so many opportunities for free media concepts that would fit into romantic (including holiday) productions without the tremendous cost. For example, you could make a "Top of the Empire State Building Romantic" video (like the movie "An Affair to Remember" or a more modern version like "Sleepless in Seattle" with Tom Hanks and Meg Ryan). The music is free, the shooting venue is free, and the concept will excite women (especially those getting married or who have just accepted a marriage proposal). The possibilities in New York City are amazing.

Additionally, you might want to consider marketing a bit differently. When I asked my children (9) or my 7 grandchildren about JibJab, only one recognized the brand! You need some excitement and you just missed the biggest holiday of the year. Your goal should be to create really new and exciting media that gets the internet buzzing.

God bless and I wish you the best! My company (and I'm not looking for work!) has overseen many video productions with over 48 going viral. I don't want to share any information, but I would be willing to offer some ideas for free. Why? Because I love your concept and I want to see you grow!

Best regards.

Read full review of JibJab
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

JibJab JibJab Review: Misleading and Frustrating Membership System

I gotta say, I was pretty excited when I first signed up for JibJab. I mean, who wouldn't want to make their own hilarious videos with their friends' faces on them? But let me tell you, it was not as easy as I thought it would be.

As a free member, I kept getting these emails about all these new video clips I could customize and use. But every time I tried to use them, I'd get so far with it (after spending a LONG time selecting, uploading and setting-up each, separate face), but then find I could progress no further without paying-up for a 'full' membership. And let me tell you, that was a real bummer.

But I'm not one to give up easily, so I tried again. This time, I thought I could complete the project as a 'free' member as long as I paid for the individual video to be completed and downloaded at the end. But after almost an hour of repeated attempts to finish the video that always ended in excruciatingly frustrating failure, I finally 'bit the bullet' and paid for a 'full' membership.

And what did I find? I found that, in order to download the video for my own, personal use, I had to STILL pay a one-off, extra fee in order to do that! I mean, come on, JibJab, that's just not cool.

I feel like I've been conned by you guys. Not only did I have to pay for a year's full membership (which is automatically renewed, by the way - so I've got to be on the ball to cancel myself if I don't want to pay again next year!), but I'll still have to pay again for every new video clip I customize with you in the future, if I want to download and have full control over how I distribute it.

Honestly, I'm pretty disappointed in the way you operate. It feels like you deliberately mislead people into paying twice, and it leaves a bad taste in my mouth. You should either charge for full membership and then allow free downloads during the operational year, or else allow people to finish customizing their videos in a free account, then have them pay to download each one individually - not BOTH, like you are doing!

Overall, I gotta say, it's a bad show, JibJab. I'm not sure I'll be using your services again in the future.

Read full review of JibJab
Hide full review
ComplaintsBoard
U
Verified customer This review was posted by a verified customer. Learn more

JibJab Laugh Your Butt Off with This Hilarious Face-Swapping App: A Review

This app is so funny, I can't even tell you. You can put your friends' faces on all sorts of famous people in videos and it's just hilarious. I love that you can make gifs, cards, and videos for different occasions. Some of it is free, but if you want the really good stuff, you gotta upgrade. Overall, I give it three thumbs up because it's just so darn funny.

The only thing that bummed me out was that I thought all the videos in the app were copyright-free, but turns out that's not always the case. I tried to post one on Facebook and it got flagged for copyright infringement. I even tried to sneak it in through the backdoor by saving the video and uploading it myself, but no dice. Facebook was like "nah, son." It was like trying to get past Gandalf in Lord of the Rings. He was all like "you shall not pass!" and I was like "come on, man!" But hey, maybe it was just that one video. Who knows?

The good news is that if you have any issues, the customer service team is top-notch. They respond quickly and are super friendly. They'll help you out with whatever you need.

So yeah, get this app and get ready to laugh your butt off. It's worth it.

Read full review of JibJab
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

JibJab JibJab Review: Predatory Business Practices and Nightmare Refund Process

JibJab, oh boy, where do I even start? Let me tell you, this company signed me up for their yearly plan without even asking me. Can you believe that? And to make matters worse, they set up auto-renew without my consent. I mean, what kind of business does that? It's just downright predatory if you ask me.

Now, I know what you're thinking. Maybe I wasn't paying attention during the sign-up process. But let me tell you, I work for a big company where I help people set up their online businesses. So, I know a thing or two about online scams and how to avoid them. I was paying close attention during the sign-up process, but I still got duped.

I trusted JibJab because my dad had been using them for a while, and he never noticed anything suspicious. But let me tell you, my Spidey senses were tingling, and I should have listened to them. After checking my account, I saw that they had set up auto-renew without my consent. It took me over ten clicks just to turn it off, and even then, it still said it was on.

But wait, it gets worse. The refund process was a nightmare. I had to go through over fifteen clicks and fill out two lengthy and misleading forms. It was so difficult that I doubt the average person could have gotten through it. But I persevered, and I finally got a response. They gave me a full refund, or at least that's what they said. I'll have to wait and see if the money actually shows up in my account.

Here's the thing, though. Predatory businesses like JibJab make the refund process difficult on purpose. They know that most people won't bother, so they keep the maximum profits from their scam. It's all about making as much money as possible before the holiday season ends.

Now, I'm not saying that JibJab is a scam, but they sure act like one. They charge for a service that costs them nothing but hosting fees, and they deliberately hide the auto-renew in fine print. It's all just a ploy to get as much money as possible from unsuspecting customers.

And yet, they have a good product, so you want to like them. But trust me, don't fall for it. They may have given me a refund, but they lost my trust. And trust is hard to come by online.

So, JibJab, if you're reading this, listen up. You need to improve your business practices if you want to keep customers. You may have my dad's trust, but you lost mine. And I'm not the only one. I know of at least one other person who had a similar experience. So, if you genuinely care about your business, you need to study online business practices and make some changes. Otherwise, you'll keep losing customers, and eventually, you'll go out of business.

Read full review of JibJab
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

JibJab JibJab Review: The Best Thing Since Sliced Bread!

JibJab is the bomb dot com! I mean, seriously, it's the best thing since sliced bread. I can't get enough of it! The website is super easy to use and the videos are hilarious. I love being able to put my face (and my friends' faces) on the characters in the videos. It's so much fun to see us all dancing and singing together.

I've used JibJab for birthdays, holidays, and just for fun. It's always a hit with my friends and family. They always ask me how I made the videos and I tell them it's all thanks to JibJab. I also love that there are new videos added all the time, so there's always something new to try out.

The only downside is that sometimes the website can be a little slow, but that's to be expected with all the traffic it gets. Overall, I would highly recommend JibJab to anyone looking for a good laugh and a fun way to share videos with friends and family. It's the bee's knees!

Read full review of JibJab
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

JibJab JibJab Review: Decent Videos, Limited Humor, and Annual Subscription

Yo,
So I signed up for JibJab, hoping to make a dope video with my homies for a special occasion. The video was pretty funny, but overall, I wasn't super stoked on the experience.
I only wanted to make a couple videos, but I had to get the whole year subscription, which I'm not sure is worth it for me.
The quality of the videos is pretty decent, but it's not consistent across all the videos. And there's not a ton of variety, so it gets repetitive after a while. Plus, some of the humor is only gonna land with certain groups of people, so the subscription feels kinda limited.
Here's some suggestions for how to make it better:
1. Offer monthly subscriptions or let people buy individual videos.
2. Come up with more styles and ideas that will appeal to different groups of people.
3. Raise the bar for the quality of the videos.
4. Yo, that annual election video you guys did was fire! What happened? We need more of that kind of social satire in our lives.
Thanks and peace out.

Read full review of JibJab
Hide full review

JibJab Customer Reviews Overview

JibJab is an online entertainment platform that offers personalized e-cards, videos, and GIFs. The website has received positive reviews for its unique and creative content that is perfect for sharing with friends and family. Users appreciate the easy-to-use interface and the ability to customize their content with personal photos and messages. JibJab's humor and satire have also been praised for being witty and relevant. The website's subscription service has been well-received for its affordable pricing and access to exclusive content. Overall, JibJab is a fun and entertaining platform that is highly recommended for anyone looking to add some humor and personalization to their digital communications.

JibJab In-depth Review

In summary: JibJab offers a unique and entertaining way to create personalized eCards and videos for various occasions. With its user-friendly interface and a wide range of customizable content, it stands out as a creative platform for those looking to add a personal touch to their greetings and messages.

Website Usability and Design: JibJab's website boasts a clean and intuitive user interface, making navigation a breeze. The layout is well-organized, allowing users to quickly find the type of content they're looking for. Mobile responsiveness is also a strong point, ensuring a seamless experience across different devices.

Range of Services: The site offers a vast selection of personalized eCards and video templates that cater to a variety of occasions. Users can enjoy a multitude of customizable content, ensuring that there's something for everyone.

Content Quality and Variety: JibJab is known for its unique artistic style and humor, which is evident in all of its offerings. There's a diverse range of themes and occasions to choose from, and the content is regularly updated to keep things fresh and relevant.

Personalization Features: The platform provides robust face upload and editing tools, allowing users to easily insert their photos into the eCards and videos. Text customization options are plentiful, and integration with social media makes sharing creations with friends and family effortless.

Pricing and Value for Money: JibJab offers a subscription model that provides access to premium content. While there are single purchase options available, users can also enjoy a selection of free content. The value for money is reasonable considering the quality and uniqueness of the personalized products.

Customer Support and Service: The site is known for being responsive to inquiries, with a comprehensive help and FAQ section. Additionally, user guides and tutorials are available to assist with content creation.

User Experience and Satisfaction: The ease of creating personalized content is a highlight of the JibJab experience. Users generally report a high level of satisfaction with the quality of the final product. User reviews and testimonials frequently praise the fun and creativity of the service.

Technical Performance: JibJab's website typically loads quickly and has reliable uptime. Compatibility with different browsers and devices is also a strong point, ensuring users can access the service whenever they want.

Privacy and Security: The platform has clear data protection policies in place and employs payment security measures to safeguard transactions. User privacy options are available, giving customers control over their personal information.

Community and Social Engagement: JibJab maintains an active social media presence, engaging with users across various platforms. The site doesn't have extensive user community features, but it does participate in collaborations and partnerships that enhance its service offerings.

Innovation and Creativity: The originality of content on JibJab is commendable, and the use of technology to create personalized experiences is at the forefront of its service. The platform continues to introduce new features and updates to keep the user experience fresh and exciting.

Environmental and Social Responsibility: Information on JibJab's sustainable practices, ethical considerations, and community involvement is not prominently featured, so it's difficult to assess their commitment in these areas.

Pros and Cons Summary: JibJab excels in providing a fun, user-friendly platform with a wide range of personalized content. However, the subscription model might not appeal to all users, and there is limited information on the company's environmental and social efforts.

Final Verdict and Recommendations: Overall, JibJab is a fantastic choice for those looking to create personalized, humorous greetings and messages. It is particularly suitable for users who enjoy sharing unique content on social media. For those seeking a one-time use or who prefer not to subscribe, the free content may be limited. We recommend JibJab for anyone looking to add a personal and creative touch to their digital communications.

How to file a complaint about JibJab?

Here is a comprehensive guide on how to file a complaint or review about JibJab (www.jibjab.com) on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with JibJab in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JibJab. Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about JibJab on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact JibJab customer service

Phone number

+1 (310) 664-1971

Website

www.jibjab.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with JibJab?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JibJab Customer Service. Initial JibJab complaints should be directed to their team directly. You can find contact details for JibJab above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JibJab. Discuss the issues you have had with JibJab and work with their customer service team to find a resolution.