Art.com
Reviews and Complaints

Can't believe all the negative reviews! I have gotten several pictures from them over the past two years and all have been high quality and just as ordered.
I would highly recommend using this site to get reasonably priced, high quality pictures!

I ordered a framed, 30" x 40" canvas piece from Art.com early in Jan '21. My order arrived 12 days later. It was packaged well and easy to install with the included the hardware. It looks very nice on our bedroom wall (see photo). It also has a nice frame.

I am very surprised to read all of the negative reviews. I just ordered a piece called Greetings from Dubuque, Iowa. My order came less than a week after I ordered it! I bought a frame elsewhere and framed it hung it up immediately. I posted a picture of it on Facebook and linked to art.com in case anyone was interested!

The selection is wide, I found everything I was looking for quickly. Prints are often available in several sizes, and are of good quality. The packaging is good, the shipment is quick, and the prices are reasonable.If you want good art reproductions at reasonable prices, shop here, find a reasonable framer, and enjoy. An excellent experience. My apartment looks a lot better now, and no more Thrift Shop art.

I had an issue with their contract shipper (FedEx) who failed to honor my vacation hold set up on the FedEx account manager, lied about the delivery being made during the vacation hold, although we could see the package on the front step via our security camera, and refused to pick up the merchandise even though they were not supposed to have delivered it. Art.com responded immediately to my complaint with a full credit on the cost of shipping my order. Couldn't ask for a better outcome, although FedEx should be making amends, not Art.com.

Bought a print as a gift. I did not open it until it was opened by the recipient. It tried to return it as it was too big. I did not see the print until after I tried to return it. Upon viewing the print, the image was blurry and unusable even if it did fit. Customer service said the shipping was on me. I had to pay $63 to return it. Do not buy from them!

I purchased a $262 framed artwork which arrived badly damaged in two corners. I contacted Art.com and asked for a new frame to be sent or the cost of a new frame to be reimbursed. On 9 January 2019 I was advised that a full refund was processed and I would receive it in 5 - 10 business days. Today, 47 business days later no refund. Art.com then advises as of 20 December 2018 they no longer process international refunds. I am told one thing then another and I feel defrauded. If you are in Australia do not buy from them. I only did as they had a special print. I have been ripped off. These are the two responses from art.com

On the 9 January 2018 - I received this

Dear Chris,

I am sorry that you are not completely satisfied with your purchase. You do not need to return item and you may keep or donate it as you see fit. I have processed full refund for your order and it will be credited to your PayPal account in 7-10 business days. If there is anything else I can do to assist you, please let me know.

Regards,
Tamera

Today's lie.

Thank you for getting back to us and our International business closed on December 20,2018. As of January 20,2019, we are no longer able to replace product and/or refund International orders. We are going through a transition in our business right now and unfortunately we cannot control the timing of this transition. We are very sorry about any impact to you and we thank you for having been a customer of us.

Regards,
David
Customer Service Representative

I ordered a canvas of a particular size to cover up a window in my RV. I didn't want to put up curtains and the picture would of been a good look. I received the order on time and was very excited about it cause it looked really good, perfect colors that match the decor. I hung up the picture but notice that it was too short for the window. I had measured the window several times cause I knew it would be hard to find something that long. I ordered a print that was advertised at 30"/40" what I got was 30"/36" the bottom of the window showed through, so I email Art.com to return the item. I thought it would be no problem and packaged it back up and hauled it to the car while I wait for the return label. Well. Milo from the service dept wanted me to take a picture of the picture before they accept the return, I was puzzled, and wrote back that I had already repackaged and the huge package is already in my car, I was not about to open it back up to snap a picture!(and what would be the reason for that?)
I told him that it's the same picture that they send and the reason is the measurements are wrong on their website. Long story short. I refuse to take a picture and wanted a free return label. They wanted me to jump through hoops and gave me the run around again after severalemails. I told Milo I wanted to speak to the manager and that I will file a complaint with Amazon.the last email I receive today was that he will refund half the money and the other half when they receive the return package. What a joke. All that back and forth, and I'm still waiting for the return label, cause I'm not about to pay for the shipping back.

So, I signed up for Art.com, and then I wanted to change some stuff in my profile. I tried to get to my customer profile and manage my account, but my browser said it couldn't open the page. I tried different browsers, but it was the same thing. I was like, "What the heck?!" So, I contacted customer support, and they were like, "We can't get it to work either." They said they'd send it to tech support and I should wait 72 business hours. They said they wouldn't contact me, but I should try to get into my account after 72 hours. I was like, "Okay, I guess." But then I read some other bad reviews, and I was like, "No way, Jose!" I decided to close my account and not do business with Art.com. But I can't get to my customer profile to close my account! This is so bad! I recommend you don't open an account and stay away from this company and its buggy website. It's just not worth the hassle, you know?

I recently ordered a couple of prints from Art.com, specifically two Mondrian prints that were supposed to be framed in a Metropolitan frame. However, when my order arrived, I noticed that one of the prints was not in the correct frame, even though the packing slip indicated that it was.

I had to take a picture of the print in the wrong frame and let Art.com know whether I wanted a replacement or a refund. Since I wanted the prints to be a grouping and the red trim in the frame complemented the colors in the prints so well, I opted for a replacement. However, I received an email from Art.com stating that they were out of stock on "certain components of the item" and couldn't guarantee shipment for another week. They asked me to let them know whether I wanted to wait or cancel my order. I decided to wait and see what happens next.

Overall, my experience with Art.com was a bit frustrating. If you're ordering multiple items, it's best not to assume that they'll all be what you want or that you'll get a replacement very soon if something goes wrong. However, I appreciate that Art.com gave me the option to choose between a replacement or a refund and that they informed me about the delay in shipment.

In conclusion, while my experience with Art.com wasn't perfect, I'm still willing to give them another chance in the future. I hope that they can improve their quality control and customer service to ensure that their customers receive the products they ordered in a timely manner.

So, I got this gift certificate for my birthday to buy some art for my house. I was pretty excited about it because I'm having a housewarming party and I wanted to have something nice to show off in my entranceway. I went to Art.com and started browsing their selection. It took me almost two hours to find something I liked, but I finally did. I went to place my order and there was a glitch in their site. I couldn't complete the order, so I had to go through their chat to speak to an employee to have them place it for me. It was a bit of a hassle, but I got it done. I was told it would be here in time for my party.

But, when it finally arrived, it was the wrong thing! I was so disappointed. I called customer service and was on the phone for over 30 minutes. They told me that the correct piece I wanted was no longer in stock, so there was nothing they could do for me. I was so frustrated. They were rude and unapologetic, and they had no resolution to fix the problem. I couldn't believe it. I was left with a piece of art I didn't want and a gift card I didn't want to use.

Overall, I was really disappointed with my experience with Art.com. It's a poorly run business, and the people who run it don't seem to care about their customers. I wouldn't recommend them to anyone.

I recently made a purchase on Art.com and I must say, I was not impressed with their customer service. I ordered a total of 8 framed artworks, which cost me around $700. Out of these, five of them were supposed to be hung together as a grouping, all with the same frame. However, when I received the package, I noticed that one of the frames had significant damage.

I immediately contacted Art.com through email and phone calls, but it took me five emails and 3 phone calls to finally get them to agree to replace the damaged frame. I had to send them a picture of the damage before they agreed to replace it. However, my relief was short-lived as I received another email from them stating that the print was no longer available and they were issuing a refund.

The problem with this was that the print was not damaged, only the frame was. I tried to explain this to them, but they were unwilling to let me send the artwork back to them so they could reframe it or to send me framing materials so I could have it framed locally at my own expense. This meant that my plans to hang all five items in a grouping with the same frames could not be achieved.

I was disappointed with Art.com's lack of willingness to help me out in this situation. They could have been more helpful and accommodating, but I guess they are not that kind of business. I will not be purchasing from them again in the future.

I recently made a purchase from Art.com and was informed that my order would be delivered in exactly one month. I was eagerly looking forward to receiving my piece and kept checking the status of my order. However, the status never went beyond the production stage. I tried using the Live Chat option on the website multiple times, but unfortunately, I was never given a straight answer. The customer service representatives told me that my piece was somewhere in the warehouse, but they did not know why it was not being shipped. They also had no idea when it would ship or even arrive.

After several attempts to get a clear answer, a supervisor emailed me and informed me that he had opened an investigation on my order to find out why it wasn't being shipped. The next day, I received a generic email telling me that the item was out of stock. I was extremely disappointed and frustrated as it had been over a month since I placed my order. I had ordered the piece with plenty of time before I needed it, but now I have nothing.

I am extremely dissatisfied with my experience with Art.com. It really feels like one big scam. I will never use this site again and would not recommend it to anyone. It is unacceptable to keep customers waiting for so long without any clear explanation or resolution. I hope that Art.com takes steps to improve their customer service and communication in the future.

Art.com is a company that I would not recommend to anyone. I had a terrible experience with them when I placed an order online. I was charged immediately after placing my order, but I never received a confirmation email or receipt. I was worried that something had gone wrong, so I called the company. I spent three days on the phone with multiple representatives, but they all said that I never placed an order and that I was not even in their system. I was shocked because they had already charged my credit card!

Their representatives were not helpful at all. They hung up on me twice, and many others failed to contact me via email like they promised. They always said that they had their manager looking into it, but I never heard back. It was frustrating because I had already paid for my order, but they were not going to ship it to me.

It took days of contacting the company and my bank to get my money back. It was a hassle, and I would not want anyone else to go through what I did. I was disappointed because I was excited to receive the posters I ordered, but it turned out to be a waste of time and money.

In conclusion, I would advise anyone to stay away from Art.com. They have terrible customer service, and they do not deliver what they promise. It was a frustrating experience, and I would not want anyone else to go through what I did.

I had a really long wait for my order from art.com, it took more than 2 weeks to arrive. I was getting a bit worried after the estimated delivery date had passed, so I tried to get in touch with their support team through live chat. Unfortunately, the person I spoke to was not very helpful at all. They were pretty rude and didn't seem to know much about what was going on with my order. They just gave me some general answers that didn't really help me at all.

One of the things they told me was that my PayPal payment hadn't gone through. But when I checked, I could see that it actually had. So I went back to art.com to let them know, and then they told me that my order had been put on hold for some kind of verification reasons. I was a bit annoyed that they hadn't let me know about this earlier, because I had been waiting for so long already.

To make matters worse, during this time I had to change the delivery address for my order. I asked if it was possible to update the address, but they said no. I didn't really understand why, since my order hadn't even been shipped yet. But they didn't give me any explanation.

This was my first time ordering from art.com, and I have to say I'm not very impressed. I still haven't received my order, and I'm not sure if I'll be ordering from them again in the future. It's just too messy and frustrating to deal with all these issues. I think they need to do a better job of communicating with their customers and making sure everything runs smoothly.

I bought a piece of art from Art.com on April 17 and paid extra for shipping to get it in a week because I was moving out of state. But I didn't get any notification that the piece broke and would need to be reshipped, which delayed when I would receive it. When I called, they said it would ship immediately and still make my deadline... but it didn't. I moved and called again, but the only solution they gave me was to cancel my order and re-order it at full cost (I had previously used a coupon).

After 6 weeks and nearly 10 attempts at trying to resolve the issue with the same answer being, "it will ship in 24 hours", it never shipped. When I asked for a full refund on June 1, Martin said that was not possible... I asked to speak to a supervisor and finally got a brief email stating they would refund me in 5-7 business days... no apology, nothing!

Honestly, I'm pretty disappointed with Art.com. I've had better experiences with other companies like minted and desenio. This was the worst experience I've had with any company. I wouldn't recommend Art.com to anyone.

Art.com is a big biz that don't pay attention to what they're shipping. I ordered eight vintage travel posters mounted on a board hanger, ALL IN THE SAME SIZE, for decor in a furnished rental home. They sent only TWO of the correct size. The Others were smaller, or much smaller, and two were not even mounted, just posters rolled up in boxes. When I called they instructed me to take pictures of the wrong ones! They were all wrong! I still do not have an authorization to return. This order was around $550. Buyer beware, they have a slick website but their fabricators are idiots and the customer No Service people have no intention of letting you return anything EVEN THOUGH IT IS THEIR MISTAKE. Do not order from this company unless you're willing to take a chance that one of the idiots who work there will do something right. See below, a rolled up poster on the left compared to the large mounted one they were supposed to ship. And that's one of six incorrect items.

I gotta say, I was pretty disappointed with my experience with Art.com. I was looking to spruce up my furnished rental home with some vintage travel posters, and I thought I hit the jackpot when I found Art.com's website. They had a great selection and the prices seemed reasonable, so I placed an order for eight posters mounted on board hangers, all in the same size.

But when the package arrived, I was in for a rude awakening. Only two of the posters were the correct size - the others were smaller, or much smaller, and two weren't even mounted at all, just rolled up in boxes. I was pretty ticked off, so I called Art.com's customer service line to try and get it sorted out.

But instead of being helpful, the customer service rep told me to take pictures of the wrong posters. Um, excuse me? They were ALL wrong! And to make matters worse, I still haven't received authorization to return the incorrect items. This was a pretty pricey order, too - around $550 - so needless to say, I'm pretty upset.

I mean, I get that mistakes happen, but this is just ridiculous. Art.com has a slick website, but their fabricators clearly don't know what they're doing, and the customer service people are no help at all. I wouldn't recommend ordering from this company unless you're willing to take a chance that they'll actually get your order right. And trust me, based on my experience, that's a pretty big gamble.

I've included a photo below so you can see what I'm talking about. The poster on the left is one of the incorrect ones - it was supposed to be mounted on a board hanger like the one on the right. And that's just one of six incorrect items I received. So yeah, buyer beware.

I had a really bad experience with Art.com. I ordered something with overnight shipping, and they said it would be delivered by 12/24. But when I checked in on 12/22, I saw that it was still in production. They told me it would ship on 12/24 and arrive in 1-2 days. I had to argue with them to get them to promise delivery on 12/24. But then on 12/23, they told me that the frame was out of stock and wouldn't arrive in time. I had to fight with them again to get them to put a rush on it with their production department. They finally agreed, but still wouldn't guarantee delivery. I had to keep checking back to make sure it shipped out that day. Their customer service was terrible and completely unreliable. They could have put in a rush with production from the start instead of making me fight with them for 1.5 hours. It was a huge waste of time. I was planning to order more from them, but I will never order from them again or recommend them to anyone.

This company is a joke.
I would like to eventually got my items I ordered two months ago. What the heck is going on? But my complaint has to do with their support team.
I contacted customer service several times hoping to talk to at least one adequate and polite person, but each time was failed. All of your employees are not customer focused, they are rude and obnoxious. Maybe you should teach them how to talk to customers before dealing with us. You know, as a person who spends money on your items I don't want to be treated like a crap and like I owe something to you. No need to show me that you do me a favor by picking up the phone. Your employees get their money for being helpful and nice, not for being stupid rude jerks.