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Jewelry Television (JTV) Customer Service

America’s Collectibles Network, Inc.

9600 Parkside Drive
Knoxville
Tennessee
United States - 37922

Customer Support Phone Numbers

+1 865 692 6000(Headquarters) 4 0
+1 865 692 6111(GemStore) 0 0
+1 800 581 3002(Sales Team) 1 0
+1 800 550 8393(Service Team) 3 0
Mon8:00 AM - 11:00 PM
Tue8:00 AM - 11:00 PM
Wed8:00 AM - 11:00 PM
Thu8:00 AM - 11:00 PM
Fri8:00 AM - 11:00 PM
SatClosed
SunClosed
GemStore:

Address: 9933 Kingston Pike, Knoxville, TN 37922
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Jewelry Television (JTV) Complaints & Reviews

Jewelry Television (JTV) / the whole prosess the staff their incompateince to keep track of what their doing how they ta;lked to me and ripoped me off amd slandered me

Su
May 10, 2019

I ordered on may 3 item number [protected] for 599.99 5 flex pay of 119.99 something like that they took 127.98 for te payment and mess3ed up my account blaming me and were then cancled my order without telling me and then when I called to ask what was going on they charged me again but a...

Jewelry Television (JTV) / jtv is a rip off

Ma
Oct 04, 2018

I have bought several pieces from JTV. I've been happy with everything, except the jewelry doesn't really last, but it's relatively inexpensive. Recently, I wanted to replace a beautiful ring as the stones had fallen out. I had to buy a larger size, but when I received it, it was far too...

Jewelry Television (JTV) / 1.90ct moissanite fire platineve ring

Sa
Sep 19, 2018

Jewelry Television (JTV)This Platineve setting to hold a 1.90ct Moissanite is not durable. The stone fell out after only wearing the ring about 4 times. It is defective! I wanted my money back but this happened after the 30 day return policy. They only would replace the stone at no charge once. Very dissatisfied with this defective ring and will never order from them again!!!

Jewelry Television (JTV) / getting my money back for a returned necklace I didn't want after I sent a payment of 63.98

Av
Sep 16, 2018

i ordered a neckless which was sent to me 06/02/18 then i made a payment that was credited to my then acct number [protected]. it was credited for63.98 as well they credited the acct for119.99 which was on original invoice for pacage subtotal then jtv switched accts to synchroney with a new...

Jewelry Television (JTV) / poor quality and terrible customer service

Te
Aug 28, 2018

I purchased a ring for my wife she didn't have it a month before the Stones started falling out. I sent it in to be repaired and now a couple of months later the Stones are falling out again. jtv wants me to pay one third of what I paid for the ring to repair again. I should not be...

JTV.com / set of 5 earrings

Ja
Jun 11, 2018

it thought this was a good deal; wish I never purchased. All I wanted was a set of earrings for my grand daughter. I am currently paying for something I never received. jtv is blaming post office but post office claims they never received item despite tracking. Regardless I am stuck in...

Jewelry Television (JTV) / late shipping

Bz
Apr 19, 2018

Ordered an item on 4/9 that I needed to wear to a funeral service on 4/21. Didn't receive a shipping notification until 4/17, and it wasn't shipped until 4/18. Why did it take so long to stick a label on the damn thing and mail it??! Bad customer service!! Please explain to me why it took so...

JTV.com / pear shaped blue topaz necklace

Sa
Feb 15, 2018

My valentines present was lost in the mail. According to UPS you often post electronic shipping notifications that are not attached to a physical package. UPS also said JTV also often claims to mail packages and never does. We either want the item or the money back, but you refuse to...

Jewelry Television (JTV) / bella luce ring

Mi
Nov 18, 2017

My name is Gladys Meler customer id 1778920. I called to order a ring and the man that took my information said the card was denied. So I said good by and checked my bank and I had money to cover the ring so I called back and ordered the ring and it went through. My complaint is I was not...

Jewelry Television (JTV) / refusing my order because of someone unrelated to me skipping out on bill yet they had same address when they created their account

Sb
Oct 05, 2017

I am a loyal customer. I’ve bought 5 or 6 rings and paid every one of them off. I attempted to order two rings on clearance early this week. I didn’t receive an email or phone call. I did see the charge pending on my credit card. I thought maybe there was an email issue. I logged onto my...

JTV / stealing money

Le
Sep 24, 2017

JTVjtv is not only known to rip of and scam costumers . jtv is also known for stealing money out of peoples credit cards. visa debit cards, a amount of $ 747.49 a whole wells fargo debit card account was emptied out by jtv and jtv costumer service . without the card holder having the faintest...

Jewelry Television (JTV) / mystic (r) green topaz 10kt yellow gold stud earrings 2.66ctw

Cl
May 10, 2017

I placed this order (Order # [protected]) with the knowledge that the item was IN STOCK... I paid the extra money to have the item OVERNIGHTED so that I would not have to worry all week about it being on time. A couple days later when I checked the order status I was FURIOUS, the estimated...

Jewelry Television (JTV) / african amethyst 3.03 ctw sterling silver ring

Be
Apr 26, 2017

I had ordered a ring from JTV and when I received it, it was the wrong size. Even though I waited too long to return it, the customer service people were so rude to me, I got transferred numerous times and they tried to make me look stupid as if to say I must have ordered it from some...

JTV / service

Bt
Apr 18, 2017

I ordered a bracelet from JTV as a Christmas gift for myself and never received it. I reported the issue to JTV and they denied the claim stating that I must contact my local police department and notify them of the loss. After months of going back and forth with JTV. I had to take a...

Jewelry Television / I want my money back!

Ka
Apr 06, 2017

I have purchased a ring and was not satisfied with the quality of my item so I contacted Jewelry Television and asked for refund. At the beginning everything seemed fine, they agreed to give me my money back and promised to give me a return address. Time passed and they never bothered to...

Jewelry Television / beware!

Li
Feb 23, 2017

It's terrible and I don't know what to do. I ordered a ring from this site and it was quite expensive. My order was made over a month ago and according to what they said I was supposed to get my within 14 business days! Jewelry Television doesn't reply and I don't have a tracking number. I...

Jtv.com Jewelry Television / czech beads

La
Dec 06, 2016

In October I ordered 3# of czech beads. when they arrived I sorted them and put them in little zip bags. After looking at the whole package I realized there were so many tiny beads that I could not use and did not look like the same ones I ordered on jewel school. More than half were so...

Jtv Jewelry Television / misleading

Ju
Oct 07, 2016

I have ordered a necklace from JTV Jewelry Television website as a present for my wife. I ordered long in advance to be sure I'll get it on time. One month passed and there was no sign of my order, so I contacted JTV Jewelry Television to ask if everything was ok and where my order wa...

Jtv Jewelry Television / bad service

Pa
Sep 05, 2016

I have returned two items which were never worn. I sent everything back and was charged a restocking fee. Then I received a message from JTV Jewelry Television stating I'll get my money back any time soon. Two weeks passed and they said they were not able to refund my money because they...

Jtv Jewelry Television / cheaply made products!

La
Mar 07, 2016

have ordered many jewelry pieces fromJtv Jewelry Television and have returned them all. They have the cheapest products ever! And their customer service is absolutely unprofessional. Products I've received were so inferior its a shame they are in business. Most of the rings if not all have...

Jtv Jewelry Television / fake products!

Pa
Feb 12, 2016

I have ordered a lot of things from this website. I purchased 6 rings, 1 bracelet, necklace and earrings. I received my order in reasonable time and everything looked very cute, I was happy. Unfortunately, I was just scammed. I tried on the necklace and had worn it only for an hour and...

JTV / chrome diopside

Jt
Aug 18, 2015

Jtv, and those corrupt hosts been peddling chrome diopside, making the costumer believe with lying and swindling, the costumer ran in to a gold mine, never telling the costumer the truth about this green stone, bur ripping the costumer of, that stone is mined in siberia, where it is sooo...

JTV / stolen money

Jt
Jul 14, 2015

Jtv on the 8=18=2014 and 8=19= 2014 emptied my whole wells fargo checking account out $ 689.47 all in 2 days time at different times of the day . And different amounts .. I dident knew about it . Till i got a letter fom my bank well fargo about an overdraft. .. An overdraft ?> i went to...

JTV.com / seller wasted my time and lost information about the order

Jo
Jun 26, 2015

Don’t trust the company www.jtv.com. I ordered several items from them; basically it was different types of bracelets. I got information that the order would be sent within 4 days. After 2 weeks I still haven’t got the email that my items were shipped. When I contacted the customer services, I...

www. Jtv.com / they haven't delivered order and didn't send the form

Th
Jun 19, 2015

I purchased a ring and earnings from www.jtv.com. I saw ad on TV about these earnings and really fell in love with them. I placed the order 2 weeks ago, but the customer services worked really slowly and they couldn’t provide any precise info about the order. I asked the agent to...

www.jtv.com / seller is thief, who doesn't provide orders

Kc
May 12, 2015

The company www.jtv.com is horrible and unprofessional. I ordered some jewellery from them, but these scammers only charged me fast. After several weeks I heard nothing from them and no info about my order. It was useless to communicate with them, ‘coz everything what they promised was fake...

JTV / bait & switch

Fr
Sep 28, 2014

After placing an order for a beautiful Morganite ring and several other Moissanite items was surprised to find all items in individual small plastic zip lock bags in one small box. There were no individual boxed items. The order total was $1, 500.00, and packaged like dollar store...

JTV / damaged merchadise

Cy
Aug 31, 2014

I recently purchased a diamond ring from JTV, the ring's diamond are all cracked, broken, split and just horrible diamond. Basically the throwaway diamonds, the ones that are not approved for jewellery. I also bought a diamond tester which is broken and does not work. I contacted the...

JTV / bogus shipping on auction

St
Feb 03, 2014

Three auction items combined into one envelope for shipping, but three shipping charges charged totaling over twenty dollars shipping on a $21.00 purchase, total ripoff. Called customer service (and I use the term lightly) and they simply don't care. I've ordered over 160 order...

JTV.com / never by white diamonds from that site

Te
Jan 25, 2013

Well... They lie. Never by white diamonds from that site, they won't even tell you what color and clarity they are, guess why, cause 98% of diamonds they have are garbage, they literally pay pennies for them and selling them to you for hundreds of dollars assuring you that's a...

Jtv / Rings / nor exce[tng coupons and free shhippingjerlsery jew

Pe

I have been ording from jtv for a short period of time but have spent alot of money with this company. I rarely get to use coupons but on my order on aug. 12th was watching live and with watching was stating free shiping that nite, i also had a coupon for order of $299 or more 40dollar...

Jewelry Television / false advertising

Dw

Don't buy anything you see them advertise on TV, you WILL NOT receive what you thought you purchased. My first purchase was this way. They were advertising some spectacular opals that were clear with tons of fire inside them. When I got mine, it looked like a freaking TOOTH. Sent it...

JTV.com / I will never, ever order from them again

Sa

I ordered a ring over night for my wedding. It came a week later. After walking down the aisle with no ring. Once it did arrive, a stone fell out. I sent it back for repairs. They returned it with a cracked diamond, rhodium missing and prong damage. Then on a return I sent, they said they...

Jewelry Television / charges/statement error

Be

Returned all items and canceled my account and informed company. They still sent me a "statement for $554.53 dated 03/09/12. I contacted them 3 times today by phone and after waiting a long time on hold, still didn't get any answers either from the phone no. [protected] where statement wa...

Jewelry Television / theft, bait & switch, poor customer service

Ab

I have been dealing with a serious mistake JTV made on an order I placed with them months ago, with no resolution. I haven't been able to speak with a supervisor at JTV, although I've continued to ask for one. I hope no one experiences what I have... Back in November of 2011, I...

JTV / return damaged item and to credit my jtv credit card.

Co

Be aware of JTV my mother was shopping for a diamond ring for my sister's graduation and decided to apply for JTV credit card. Although, when the ring arrived a couple days later there was a diamond missing. So my mother called, JTV and explain to the Customer Service Representative...

JTV / jewelry rings

Pa

I ordered a ring on Feb 3 2012, it was a ring kit with free setting, Padparadscha sapphire, I knew the stone was lab created, but I was excited about this ring, at that same time I ordered 3 other items, i of which I was notified that I would not be receiving. Well on 2/15 /12 I order a...

Jewelry Television / shipping

Ro

I've been watching jewelry television for a few weeks and have seen some things I might like to purchase. I finally called earlier and was set to buy a ring. After a computer issue that prevented me from purchasing and having to go online to find the item number, I was told the...

Jewelry Television / shame

Ri

JTV provides no tracking numbers, but simply sends jewelry through the Postal Service as if they're mailing a letter! I ordered a ring, which has not arrived after nearly 2 weeks. When I called, I was told that I have to wait 21 days to file a claim, and then wait for the paperwork to...

Jewelry Television / bad customer service

So

Recent dealings with JVT have been AWFUL. Ordered items on-line. They sent 7 items in one bag and YET charged me shipping on each item. Then they sent five separate items and charged another $4 each item. I returned some items because I did not like them; checked on my credit card account...