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Jewelry Television (JTV) Customer Service

74 Reviews

America’s Collectibles Network, Inc.

9600 Parkside Drive
United States - 37922

Customer Support Phone Numbers

+1 865 692 6000(Headquarters)
4 0
+1 865 692 6111(GemStore)
0 0
+1 800 581 3002(Sales Team)
1 0
+1 800 550 8393(Service Team)
3 0
+1 865 692 1346(Headquarters)
1 0
+1 865 692 1857(GemStore)
0 0
Mon8:00 AM - 11:00 PM
Tue8:00 AM - 11:00 PM
Wed8:00 AM - 11:00 PM
Thu8:00 AM - 11:00 PM
Fri8:00 AM - 11:00 PM

Address: 9933 Kingston Pike, Knoxville, TN 37922

Jewelry Television (JTV) Complaints & Reviews / set of 5 earrings

Janie1040 on Jun 11, 2018

it thought this was a good deal; wish I never purchased. All I wanted was a set of earrings for my grand daughter. I am currently paying for something I never received. jtv is blaming post office but post office claims they never received item despite tracking. Regardless I am stuck in...

Jewelry Television (JTV) / late shipping

bzzyb on Apr 19, 2018

Ordered an item on 4/9 that I needed to wear to a funeral service on 4/21. Didn't receive a shipping notification until 4/17, and it wasn't shipped until 4/18. Why did it take so long to stick a label on the damn thing and mail it??! Bad customer service!! Please explain to me why it took so... / pear shaped blue topaz necklace

savanna88 on Feb 15, 2018

My valentines present was lost in the mail. According to UPS you often post electronic shipping notifications that are not attached to a physical package. UPS also said JTV also often claims to mail packages and never does. We either want the item or the money back, but you refuse to...

Jewelry Television (JTV) / bella luce ring

Mi on Nov 18, 2017

My name is Gladys Meler customer id 1778920. I called to order a ring and the man that took my information said the card was denied. So I said good by and checked my bank and I had money to cover the ring so I called back and ordered the ring and it went through. My complaint is I was not...

Jewelry Television (JTV) / refusing my order because of someone unrelated to me skipping out on bill yet they had same address when they created their account

Sbolin75 on Oct 5, 2017

I am a loyal customer. I’ve bought 5 or 6 rings and paid every one of them off. I attempted to order two rings on clearance early this week. I didn’t receive an email or phone call. I did see the charge pending on my credit card. I thought maybe there was an email issue. I logged onto my...

JTV / stealing money

Leni Gignac on Sep 24, 2017

jtv is not only known to rip of and scam costumers . jtv is also known for stealing money out of peoples credit cards. visa debit cards, a amount of $ 747.49 a whole wells fargo debit card account was emptied out by jtv and jtv costumer service . without the card holder having the faintest...

Jewelry Television (JTV) / Mystic(r) Green Topaz 10kt Yellow Gold Stud Earrings 2.66ctw

CLoving on May 10, 2017

I placed this order (Order # 121187800) with the knowledge that the item was IN STOCK... I paid the extra money to have the item OVERNIGHTED so that I would not have to worry all week about it being on time. A couple days later when I checked the order status I was FURIOUS, the estimated...

Jewelry Television (JTV) / african amethyst 3.03 ctw sterling silver ring

Beege on Apr 26, 2017

I had ordered a ring from JTV and when I received it, it was the wrong size. Even though I waited too long to return it, the customer service people were so rude to me, I got transferred numerous times and they tried to make me look stupid as if to say I must have ordered it from some...

JTV / Service

btaylor27 on Apr 18, 2017

I ordered a bracelet from JTV as a Christmas gift for myself and never received it. I reported the issue to JTV and they denied the claim stating that I must contact my local police department and notify them of the loss. After months of going back and forth with JTV. I had to take a...

Jewelry Television / I want my money back!

Kamiysky on Apr 6, 2017

I have purchased a ring and was not satisfied with the quality of my item so I contacted Jewelry Television and asked for refund. At the beginning everything seemed fine, they agreed to give me my money back and promised to give me a return address. Time passed and they never bothered to...

Jewelry Television / Beware!

Liv on Feb 23, 2017

It's terrible and I don't know what to do. I ordered a ring from this site and it was quite expensive. My order was made over a month ago and according to what they said I was supposed to get my within 14 business days! Jewelry Television doesn't reply and I don't have a tracking number. I... Jewelry Television / Czech beads

Lambchop1 on Dec 6, 2016

In October I ordered 3# of czech beads. when they arrived I sorted them and put them in little zip bags. After looking at the whole package I realized there were so many tiny beads that I could not use and did not look like the same ones I ordered on jewel school. More than half were so...

Jtv Jewelry Television / Misleading

JulianFF on Oct 7, 2016

I have ordered a necklace from JTV Jewelry Television website as a present for my wife. I ordered long in advance to be sure I'll get it on time. One month passed and there was no sign of my order, so I contacted JTV Jewelry Television to ask if everything was ok and where my order wa...

Jtv Jewelry Television / Bad service

Pampe on Sep 5, 2016

I have returned two items which were never worn. I sent everything back and was charged a restocking fee. Then I received a message from JTV Jewelry Television stating I'll get my money back any time soon. Two weeks passed and they said they were not able to refund my money because they...

Jtv Jewelry Television / Cheaply made products!

Lada on Mar 7, 2016

have ordered many jewelry pieces fromJtv Jewelry Television and have returned them all. They have the cheapest products ever! And their customer service is absolutely unprofessional. Products I've received were so inferior its a shame they are in business. Most of the rings if not all have...

Jtv Jewelry Television / Fake products!

Pamela on Feb 12, 2016

I have ordered a lot of things from this website. I purchased 6 rings, 1 bracelet, necklace and earrings. I received my order in reasonable time and everything looked very cute, I was happy. Unfortunately, I was just scammed. I tried on the necklace and had worn it only for an hour and...

JTV / Chrome diopside

JTV on Aug 18, 2015

Jtv, and those corrupt hosts been peddling chrome diopside, making the costumer believe with lying and swindling, the costumer ran in to a gold mine, never telling the costumer the truth about this green stone, bur ripping the costumer of, that stone is mined in siberia, where it is sooo...

JTV / Stolen money

JTV on Jul 14, 2015

Jtv on the 8=18=2014 and 8=19= 2014 emptied my whole wells fargo checking account out $ 689.47 all in 2 days time at different times of the day . And different amounts .. I dident knew about it . Till i got a letter fom my bank well fargo about an overdraft. .. An overdraft ?> i went to... / Seller wasted my time and lost information about the order

Jody on Jun 26, 2015

Don’t trust the company I ordered several items from them; basically it was different types of bracelets. I got information that the order would be sent within 4 days. After 2 weeks I still haven’t got the email that my items were shipped. When I contacted the customer services, I...

www. / They haven't delivered order and didn't send the form

TheLesbian on Jun 19, 2015

I purchased a ring and earnings from I saw ad on TV about these earnings and really fell in love with them. I placed the order 2 weeks ago, but the customer services worked really slowly and they couldn’t provide any precise info about the order. I asked the agent to...