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CB Airlines and Air Travel Jetstar Airways Complaints #2-21
Jetstar Airways

Jetstar Airways review: Very disappointing customer service and lack of support when problems occur.

D
Author of the review
12:23 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am extremely disappointed with my experience with Jetstar. On one trip, my flights were changed multiple times, causing additional accommodation expenses and significant disruption to my travel plans. Despite submitting a formal complaint, I was told nothing could be done.

On another occasion, I arrived at the airport on time, completed check-in, and had my boarding pass. Due to conflicting information and poor communication from Jetstar staff, I missed my flight and was forced to purchase new tickets at my own expense. My return flight was then cancelled without my authorization. I submitted another complaint but never received a response.

After two unresolved cases, I have lost confidence in Jetstar’s customer service. I expected accountability and assistance but received neither. I cannot recommend this airline based on my experience.

Recommendation: Never

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  1. Jetstar Airways Contacts

  2. Jetstar Airways phone numbers
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    More phone numbers
  3. Jetstar Airways emails
  4. Jetstar Airways address
    Level 4, 222 Bourke Street, Melbourne, Victoria, 3000, Australia
  5. Jetstar Airways social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 21, 2026
  7. View all Jetstar Airways contacts
Jetstar Airways Category
Jetstar Airways is ranked 28 among 196 companies in the Airlines and Air Travel category
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