Jerome's Furniture review: Customer service & following through

My wife and I went into the store on West Morena Boulevard on November 8th and placed an order for a variety of bedroom furniture and were told everything was in stock. A week later I was told by my sales rep delivery would occur at my home the upcoming Monday early in the morning, so I coordinated with my work to come in late so I could receive my furniture. However, no one showed up resulting in me calling customer service where I was informed that no delivery was actually scheduled and on top of that, my bed frame was not actually in stock. Then I reschedule delivery for the other furniture and was told it would arrive the following morning which I requested due to work again, later in the day I get an email confirmation that it would occur from 8-12 after I was told by the rep they would deliver first thing at 5:45am before I had to go to work. While I appreciate that the manager also sent a temporary bed frame for me to use, I don't appreciate the misinformation I was given after she coordinated it. After she told me she would send the bed frame I called customer service in the store and asked them if I need a box spring for the bed frame and they assured me no. Well, the first the delivery man asked me was "where is your box spring?" After the furniture was finally delivered I have followed up with the store numerous times to inquire about my bed frame and every time all they have to say is it is the manufacturers fault that my bed frame still has not been delivered. According to the store the manufacturer has changed the date at least five times. The most recent delivery to the store was supposed to be December 8th and I called this past Wednesday when the store told me it will likely be another two weeks. This is frustrating not only because I placed my order back on Nov 8th and supposedly everything was in stock, but also because it doesn't seem like the store is willing to put any kind of pressure on the manufacturer. While I get that it may be the manufacturer dropping the ball, I did business with Jerome's and it is your reputation on the line. Additionally, after I was originally informed that the my bed frame was not in stock the customer sales rep in the store told me that unfortunately the closest store with it in stock was a store in LA. So now I am led to believe that at this point, Jerome's would rather have me wait at least a month and a half instead of having one brought down from LA two hours away. Ultimately, all I am looking for is the bed frame my wife and I chose. We want a brand new one, not a floor model as offered if we did not want to continue to wait and wanted the bed frame before the manufacturer could deliver. If possible, I would like to deal with management away from the store I have been working with because I am tired of getting excuses, such as "this happens sometimes around the holidays due to it being hectic" and the run around instead of someone pushing to get me the bed frame that was promised to me by Jerome's in the first place. I apologize if it comes across as venting but my patience is running out after several of my friends highly recommended the company for my furniture.