Jared The Galleria Of Jewelry

On Sept 6, 2023 I took my jewelry in to be inspected as well as get new posts put on my earrings so I could have the screw on backs. The gal let me know my diamond was loose and a diamond was chipped on my ring so stated I needed to send it in to be fixed. I asked her to remove my ex from my account since we are no longer together. She stated she would handle it all. On the 13th I went to the store to pick up my items and nobody could find them. Someone asked me who helped me the last time I was in and I pointed to the gal and she came over and told everyone that yes she remembered me and that she switched all my items into my account only and took the ex off the account. After them looking more a manager told me my stuff was picked up two days prior. I said by who and they said my ex name. I said how would he know to pick up my items and he stated the gal made a mistake and submitted the fix it ticket prior to removing him from the account so he got the email that my items were done and ready for pick up. I asked them what they were going to do in regards to the situation and they stated nothing because he was on the ticket. They failed to do their job correctly and gave my jewelry that my children gave me as gifts to my abusive ex and they would not even reimburse me my money that I paid on getting new posts on my earrings. Absolutely horrible customer service. They messed up and now I’m paying for it. My son was in tears because I don’t have my earrings and ring that he picked out for me. I even called the manager after the situation and asked what they were going to do in regards to the situation and he said nothing but that he felt bad about it.