Jackson Hewitt reviews and complaints 1
View all 230 complaintsJackson Hewitt - horrible customer service
My husband messed our taxes up last year so this year I figured we would bring them to a professional and the money we saved in the long run would be worth it. What a mistake! I initally asked for the price up front, but she never told me until the taxes were done 15 minutes later. She never filed any general sales tax and later told me that was only for big ticket items, she never asked abour employee expenses such as union dues, even though I am a teacher. She never asked about big purchases like the car I just bought during the tax year. When I finally talked to someone, after they were filed who actually did know what they were doing, they pointed out the countless mistakes. I took these back in to her and asked her to file an addendum. She kept refusing to do it for free and told me my car dealer should have told me about the tax savings from the car and she does not ask everyone if they bought a new car. She was rude and a money grubber and I DEFINITELY would not recommend ever going there!
The complaint has been investigated and resolved to the customer’s satisfaction.
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Local JH office screwed up my taxreturn a very simple mistake (checked a box stating I did not buy a vehicle but did want to write off interest) and their tax software didn't catch their mistake. It caused my return to be held up and I found up about it when i filed this year.
I was told it was accepted. I had to jump through hoops to get any help.
I faxed my return to another office, because the one I used last year was out of business and noone not even the corporate office had a copy of my return! Tuseday I talked to Camille who told me she would get on it right away. Well right away means diferent things to different people, their office was closed Tuesday and Wednesday so Thursday I called about noon and spoke to Betty. Betty was quite helpful, she told me Camille was out of the office but she was going to get on it when she got the time(Two days my fax was in the office waiting for them to open up was obviously not a priority) because Betty said she had someone at her desk and she was priority!
After explaining to Camille 3 times that my return had a problem with the scheduled L and it was not rejected like she kept telling me, they finally looked at it and found the mistake, corrected it sent it to another local office for me to pick up and go mail (I had to pay the postage also)!
When I inquired about how this could happen, this mistake and then noone having a backup of my my return, I was told each offices are independant and not audited by corporate! I was told that some offices have been caught using turbo tax software to file returns, this from a local JH represenative that shall remain nameless.
This company who dosn't monitor their offices, has no idea of what their doing and does not even audit the people who represent them is is amazingly enough still in business.
I would strongly earge everyone to use anyone but Jackson Hewitt if you expect any quality and committment in someone doing your tax returns I will never use them again!