Jackson Hewitt review: tax prep

I don't have a question its more of a statement. I am very disappointed with the service that I received with my Tax Prep. The first time my wife and I went without her w2 and we were told our tax refund would be a certain amount. Her w2 was exactly the same as her last pay stub but our refund was changed by -$2500 because of a over sight on the agents part. After that the agent who had informed us that she would file my state taxes the first time I was there and she didn't. We also were not allowed to E-File our state refunds we were forced to mail them out ourselves. We told the agent to make sure that our state refunds would be direct deposited. Now that I'm overseas I'm just now finding out that my state refund is being sent as a prepaid debit card which was not the agreement that we had. Also our Federal refund was about $500 less than what we were told it would be. My observation is that the agent is too untrained to be a tax preparer and often needed help from other employees. The entire tax prep took over 2 hours from start to finish. I am very disappointed in the service that I received and will not be using Jackson Hewitt as my tax preparer next year.