The complaint has been investigated and
resolved to the customer's satisfactionResolved J Jill — bad service
resolved to the customer's satisfaction
I had my J Jill card for at least 4 years and never missed a payment. Last month, I accidentally forgot to schedule a payment with my online banking to make a payment. Before I received the automated calls regarding an overdue bill on 9/3, I had actually already scheduled a payment with my online banking account to make a payment on 9/2 and estimated it should be there 9/4 or 9/5.
I was not home on 9/3 when the automated service called my house. My husband picked up the phone. All you had to do is verfied it is me and give my zip code and my account balance information is released. I got another automated call today asking me to verfied my zip code and my balance was released. I called to complain that I don't think it is right to share that information so easily. The customer service floor mgr. did not agree and repeatly called my account delinquent because I missed one payment during the last 4 years. CS rep said he can't tell since he can only see six months of payment. And, it goes to collection after missing one month of payment. I have never heard of such poor customer service. I asked to have my account closed. Within less than a second, he said it is closed. I told him can he send me verfication of the account closure. He told me that he can't because my account is in collection. I have to wait until my account status is reinstated??? I told him that I want to talk to his supervisor. You can't since he doesn't take calls. He sents me to his supervisor email box. His name is "Happiness". Unbelievable!!!