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iTalkBB Global Communications

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Customer Service

1800 482 552 (Australia)
+1 877 482 5522 (USA and Canada)
+1 855 482 5566 (iTalkBB Mobile)
+1 877 482 5503 (iTalkBB Home Phone)
+1 855 482 5588 (iTalkBB Chinese TV)
+1 416 800 7888 (Canadian Stores)
+61 390 089 163 (Australia, Victoria)
+61 280 149 556 (Australia, New South Wales)
+61 731 232 162 (Australia, Queensland)
+61 863 652 721 (Australia, South)
+65 31 563 166 (Singapore)
+65 31 563 155 (Singapore)
7926 Jones Branch Dr Ste 120
Mc Lean, Virginia
United States - 22102
Canada
9 - 245 West Beaver Creek Rd, Richmond Hill, ON L4B 1L1

Singapore
18 Howard Road, № 06-10 Novelty BizCentre, Singapore 369585

Complaints & Reviews

playing game in cancellation

When you sign up for iTalkBB service, they ask you to provide Level 1 security questions, but you will have to answer Level 10 security questions if you cancel your iTalkBB service. Reasons: playing games in not allowing you to cancel. The game will not allow you to speak to the right staff, no response to your emails. No promise in transferring your existing telephone number to using iTalkBB, no promise of cancellation of your existing telephone service despite your existing telephone should be cancelled after the port-out. Be prepared to pay some extra fees that your country or province don't charge you. Don't be silly or naive for the first month free trial - that is merely lure you to sign up. No free TV programs as you will have to pay for the download, i.e. base on your internet service provider allows you how many mgb download consumption, so prepare yourself that you will need to upgrade your internet service. You may not be able to receive calls dispite iTalkBB having confirmed the successful of port-out your existing telephone service/number.

  • Na
    Naive1000 Dec 18, 2012

    iTalkBB service is completely unacceptable in North America. Customers' right is ripped off by their game playing cancellation policy. When you open your account, you will have to answer Level 1 security questions; however, cancellation of account - Level 10. Good luck if you can have the cancellation department to speak to you to accept your cancellation. Even if you deliver the adaptor yourself to their stores or offices, they will not process the cancellation. You have to prepare yourself for a time consuming game of cancellation. Don't expect to contact anyone of iTalkBB by emails, they will not respond to you - no matter how nice, gentle, angry you are in your emails. Good luck!

    0 Votes

Stay away from iTalkBB

We have problem with receiving phone calls for 2 weeks. I called company several times to try solving the problem. No matter what you ask the answer is always “our technician is working on that. We will fix it as soon as possible.” But we live with that for 2 weeks now with no hope. Please stay away from iTalkBB!!! Do not make trouble for yoursel[censored]

Horrible Service

WARNING: THEIR COMPANY HAS HORRIBLE SERVICE!
My mother saw iTalkBB's ad and decided to get it because of the low rates, to save money. We only wanted the one month free TRIAL. Just the TRIAL, and we made it very clear.
However one week later, our internet went down. AT&T said that we canceled our WiFi and phone services, though we didn't. iTalkBB, without even consulting or telling us, went to AT&T and canceled our subscription just because of our one month phone trial!
They also canceled AT&T's Internet service with AT&T's phone service. Their product works only w/ Internet, so their own product couldn't work. We had no phone service either now. (Because they're idiots. Seriously.)
We had no internet, and no phone service, for WEEKS. Our entire family went to Starbucks for WiFi everyday and used PAYPHONES to call iTalkBB. Though we were at first polite (though slightly annoyed, but definitely civil), they refused to refund our deposit and got mad at us. We complained about their service, asked for a refund and a talk with the manager, but their rep shouted at us and then hung up.
Finally after almost a month of negotiation, while we had no WiFi or phone service, they finally decided to "let" us cancel. No refund for our deposit, no help with the starting fee from restarting AT&T. But a LOT of rudeness.
We had to restart AT&T, which included a $100 fee and also a new plan, which was $18 higher than our old one per MONTH. They couldn't give our old plan back. But after a conversation with AT&T's friendly rep, she was nice and canceled the $100 fee.
Then we still got monthly charges from iTalkBB, which we asked the bank to dispute.

Complaints in order
1. They cancel your old phone service without notifying you, and WITH your WiFi.
2. Their representatives are rude, abusive, and will hang up on you. One lady thinks that complaints about service are personal insults. They even shout and yell at you through the phone.
3. When calling, representatives are almost never available.
4. They don't like admitting their mistakes. We never even once heard the word "sorry."
5. After ruining your WiFi and phone service for a month, they do not refund money for restarting. Not a single penny returned.
6. They KEPT charging us per month after our cancellation. We disputed the charges and finally they stopped bugging us.

Don't trust them. Once you actually subscribe, they stop being polite and considerate. We wanted to cancel, and their rep kept insisting that we stay for 10 minutes, and then she got angry at us. In summary, a horrible experience.

  • Az
    az101 Jun 22, 2012

    phone calls that were not made by me showed up on my bill. I called to cancel. They either were always not available. Finally I got hold of one lady at Cancellation Department. She told me to call within last day of the end of billing cycle to cancel it. It has been a nightmare to deal with this company

    0 Votes

Service

When I ordered iTalkBB, the woman on the phone assured me that our home phone number wouldn't change, as they always do in their ads and commercials. Well guess what? It changes anyway, and we found out that the reason was because we disconnected our other phone service a tad too early. The woman says that we can't change it back. What really angered us was that when we were ordering, she didn't tell us to keep our provider. We attempted to complain, this time to different woman. She was even worse, she didn't bother to say sorry and argued with us. After we had given her enough reasons, she just hung up. We highly DO NOT recommend this service. They cheated on us and we don't want others to have the same fate.

extreme bad service

Italkbb's customer service is extremely poor and make it very difficult for the existing customers to switch to a new phone provider. We are an italkbb customer and have called italkbb customer service over 15 times in 4 weeks to switch our phone number to Vonage(our new phone company). At this point, we are not successful. The response that we got is always be patient and wait for our call. But they never call. When we call them, they either provide the wrong instructions or repeat the "be patient" message. How can a phone number transfer takes four weeks and still did not get resolved?

  • Ir
    Iris Lu Mar 22, 2012

    Italkbb rejects to release the phone number to our new phone company, Verizon. Basically, Italkbb is a co. Only hire some workers can only speak polite words, but can't do anything to solve problems, like switching the number. It has been more than 2 weeks, the problem is not resolved. All the customers service don't even know the situation, even though they said they put all the records down. It won't work, because no people really works, only can speak to answer the phone. They are polite, but no use. They have no technicians. Be aware of this kind of co. The name starts with " Ch".

    1 Votes
  • Ch
    chingmei Li Mar 22, 2012
    This comment was posted by
    a verified customer
    Verified customer

    My number transfer failed due to mismatched address. I called almost everyday. For over 3 weeks, Italkbb only gave me an address in TX and it didn't work. We finally requested to speak to the manger with strong words. Two days later, I called and got a telephone number for the number transferring level 3 company . My new phone company Vonage, and I had a conference call with the number transferring company . Vonage confirmed my zip code to be VA 22102, that probably is Italbb corporation's address. After making couple formal complaints through some organization. I believe Italkbb got the message. They now send one person dealing with my case one day before my number transfer is complete. Talking to the manger with strong word actually solve my problems.

    0 Votes
  • It
    italkbbsucks Jul 09, 2012

    The sales representatives are horrible, the one I got hung up and the other one kept transferring me around, refusing to let me "just cancel." After negotiating with them after 1 month, they finally let me cancel but are still charging me miscellaneous fees. The manager couldn't even speak English, and my Chinese is not very fluent. Let's just say negotiation was very, very hard.
    You will waste time, patience and money dealing with this company. They hold your home phone number hostage, refusing to give it back when you want to cancel until you agree to THEIR terms and conditions. :(

    0 Votes
  • Sw
    S Wonders Aug 29, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I strongly agree with the complaint. italkBB service is extremely bad.

    I want to terminate my contract at once and switch to some other provider.

    0 Votes

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Refusal to cancel

After the sales woman from italkbb.com called a half of dozen times and told me there was no cost to try the service for 30 days, I finally said yes. However, I decided to cancel the order after I read through the confirmation email. It state that it would take 15 days to switch the phone so I changed my mind. I called back right away and they told me to call back second day. I did. However, the Cancellation Department tried to talk me out it. Since I didn't have the time to insist, I hung up the phone. The second time I called, the woman from Cancellation Department talked straight for 40 minutes, still refused to do what I asked for-cancellation even I asked for no few than 10 times. I told her-this is my last word-CANCEL it! I had to hung up for a long distance call. I never received the cancellation email so I called the third time. They claimed the Department was busy (I wonder why!). The fourth time I called, I told the woman-I don't want to hear anything so just cancel it. Finally she did and sent me the return address for equipment. Days later, I received the equipment box (I wouldn't if they canceled when I asked them to). When I called for the return label. They insisted that customers are responsible for the shipping cost even they never open the box. I started to understand why they refused to cancel my order-they knew people might change their minds if they had to pay shipping to send the box back. It was such a misleading group of people with bad business practice. They threatened me to charge me each month for the box or use other channel. I called my credit card company to close the account. Surprisingly, they were willing to reimburse my cost for shipping since I am a cardholder since 1996. I would never try this company again. In fact, you should stay away from it because is not worthy the headaches!

  • Gr
    grace Irvine Apr 18, 2012

    You will get one new number when you get the device and you old home number. Once you decide you want to switch. They will change the device number to your home number. It is easy. It takes less time than what they told you. We have changed to ItalkBB for ever since they have the service, and we love it still. I agree that the service people are not as good as other phone company. But for the price I paid for international and domestic calls, it is great deal. No one can beat the price. Be patient with the custom service people. You only deal with them once, and will benefit long time.

    0 Votes
  • Fo
    Former iTalkBB Customer Jan 18, 2013

    I have been using their service for six years and put up with the problems due to the low price back then. I have never had the pleasure to deal with their customer service department like OP did, my main complaints are technical: 1) Their systems cannot even generate tones correctly, so when you need to navigate through menus when calling various 800 numbers or connecting to a conference bridge on days when I work from home, it often fails; 2) When I initially signed up it took multiple calls over several days to get the device working behind a router, I actually deal with networking for a living so that tells you something; 3) Even though you can call an access number when calling international numbers from mobile phones, I have encountered numerous occasions in which the system was down in the middle of the day for software upgrades. Now I'm switching to a competitor and iTalkBB is blocking the number transfer. Talk about shady business practices!

    0 Votes
  • Cc
    ccpyue Oct 11, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Paying for high speed internet, but I got most of the time only 7 Mbps and also NO connection at all frequently. Don't even talk about video streaming, even loading a web page is difficult and may take me to reload two to three time to get it done. These were done NOT in peak hours. There customer service and technical department cannot do anything at all.

    0 Votes
  • Sh
    shotty Apr 23, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I had called up their 1800 number to try and cancel my service. The woman talking on the other end was polite up to the point when I said I was calling to cancel my service. She turned really rude, start yelling, saying how the connection wasn't well and she couldn't hear me. Basically all kinds of excuses to give me a hard time. After a while, she reluctantly said she will help me cancel after I gave her all my information and said she will transfer the number to another department. The guy in the other department, once he found out I was calling to cancel, promptly hung up on me.

    0 Votes
  • Cc
    ccpyue Apr 23, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I use their FTTN high speed internet which suppose will be very stable since it won't share with any other user. For the first try month, it runs ok; and any comment I made, they response quick.

    After the 30 days trial and I automatically locked in for 18 months contract, my internet speed start fluctuating, Some time it is so slow that I cannot even open my browser. But after 30 days, my complaint email never get response. The modem I rent from them frequently lost the WiFi. Now I have to buy a WiFi router to attach to their modem in order to get a stable WiFi.

    For sure, after the contract, I will switch to other providers.

    0 Votes
  • Ch
    chip roach May 06, 2016
    This comment was posted by
    a verified customer
    Verified customer

    As with other people here, I am attempting to cancel my service with iTalkBB and the woman at support told me it would cost $99.00 to cancel my phone service with them because i was still under contract for one more year. Then she asked me if I still wished to cancel my service and I said, Yes! Then she told me that iTalkBB would have to make me pay for the discounts that they originally offered me and that would be another $90.00. Then she asked me if I still wished to cancel my service and I again said, Yes! At this point she started to get angry and when I was unable to provide her with the number on the telephone adapter she hung up on me. Day 2 - third call to cancel my iTalkBB server - talked to someone more polite, again $99.00 charge since I was still under contract, $90.00 to reimburse for the original discounts offered to me, now I need to mail the adapter back to them within 15 days or they will charge me $60.00 for the unit. The woman suggested she canceled my account, gave me a cancellation number and said she would send me an email where to return the adapter, but I still have not received her email and only have 15 days to return the adapter or get charged. I have heard on other sites that iTalkBB will refuse to accept your phone adapter when returned just so they can keep billing you for your monthly service and make you pay the cost of the adapter. This company sucks so bad!

    0 Votes

illegal practice

After search finally found the Company's real name and address,
(they don't list address nor office-phone number on their website given to customers):

Italk Global Communications Inc. (or "italkbb"-- uses this name to customers)
1101 South Capital Of Texas Highway Ste. G110
Austin, Texas 78746
Fax: [protected] or [protected] and

iTalk Global Communications
8500 Leesburg Pike
Vienna, Virginia

The company lies to consumers to get into contract.
What they don't tell you:
-- They charge EVERY customer's Credit Card AUTOMATICALLY and DIRECTLY every month WITHOUT any notice!!! AND Pre-charge customer's Credit Card WITHOUT any notice.

---There is NO way to send FAX abroad/NO technical ability or to receive fax at all (not to any country). But they are selling "plans for business" and charge $39.99 plus fees and taxes monthly.
What their customer service do is to intentionally confuse customers and say "what model of fax machine do you use?" Even I bought a new fax machine, it does work, then they admitted that they DON'T have the technical ability for sending fax abroad.

---Very bad voice qualities, and often caller hear "no service"! When I called the customer service, their answer was "we are updating our system", but each time was the same, this kind of answer is obviously a coached excuse for bad services.

-- Italkbb uses law pricing tactics to compete with VoiP phone companies. Italkbb advertises $4.99/month, but PLUS charge more than 50% of fees $2.95, as "Federal Tax" (Federal tax is based on percentage, would not allow to charge more than 50%).

At Italkbb (or italk Global Communications Inc.) customer services almost ALL employees are Chinese, speak Chinese language, most are part timers fresh from China (italkbb's back office), they In-Turn work here in the US for a few months (hope they get paid in US wages for fair competition) or because of constant low wages this company gets advantages in the US tele communications market).
Don't join this company,
Buyer Be Aware!

  • Be
    BecarefulaboutiTalkbb Mar 03, 2011

    Where are these tax $ goes? I asked their customer service person this question: "Are you licensed to provide phone service in California? if so, what's the license or permit number is?". They told me that "this is their company's business secret!"

    0 Votes
  • Co
    complitalkbb Jun 20, 2011

    This fucxxxxxxxxing iTalkBB is the biggest scam we have ever met! I never contacted them, I do not know where they found phone number, they kept calling my home phone (which is on the National Do-Not-Call Registry) after 9 or 10 PM! Even we told them we do not have any interest on their plan, they just never stop calling us, at night time! It is a huge harassment! How can we stop their behavior?

    0 Votes
  • Al
    Alert2020 Jun 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    They have kept calling me too. There are calling from China.

    More iTalkBB SCAM details:
    1) If you call ItalkBB customer service, they all coached to lie and say that they are based in Vienna, Virginia. But in fact, they are not in the US, customer service people are all in China. The company ItalkBB cannot afford to pay them in the US or should hire employees in the US.

    2) Do you know how iTalkBB does billing? -- They takes money DIRECT from customer's CREDIT CARD every month!
    Don't buy iTalkBB, get out!

    0 Votes

Customer service

we sign up for italk BB and we have 30 days trial. When we receive the modem, I made contact with them, found out that my other phones in the house can't even use it because it is for phones set uses. On the package they even got the name wrong. Didn't use their line. Contacting them is so hard. They have customer representive who speak Cantonese, Mandarin and english. One night my mother had contact them, she end up having a customer representive who can only speak Mandarin. My mother have basic understanding and speaking in Mandarin. She requested that she wants to speak with someone who speek in Cantonese. Guess what, the Customer representive refuese the request and won't even transfer the call to another department. Took awhile to get another contact number. When I was able to speak with someone in Cantonese, I found out that they have my Mother name and my email adress wrong. I was wondering why I hadn't receive any formal email from them. We decided to cancle, everytime I call, they said the cancellation department is busy and will get back to us ASAP (didn't believe they will but they actually did). Whenever I spoke to one of customer representive, I find it that they had hard time following what I'm trying to tell them and when I wait for their reply they give me all these nonsense knowledge that I already know and had been explaining to them about the problems. Very badly train customer service in my opion because I work as a customer service. They don't even voluntery give us customer enough knowlegde about how their phone service work when we first made contact, the guy just wants to hurry get our info and be done with it. When the Cancellation department call, told them I just want to cancle because we weren't able to use their modem. The customer keep on insisting that it is cheap compare to other phone company (when stuff is cheap, it is to good to be true) and recommend to get phone set (what I'm going to do with the other phones if I got the phone set). I said I just wants to cancle and he kept on insisting, finally told the guy that their customer representive sucks and their product is not to our liking. Find out that I have to paid $9.99 for the 1min use when their tech was telling us how to set up the modem. I thought that we got a free 30 day trial. Decided to go through with the Cancellation process before they mess up our phone line and billing. If anyone decided to sign up with them I recommend that get all the facts from them first, double check with them and make sure that they understand every word that is being said to them. In my opinion, don't bother signing up with their company so much hassel to go through because their customer representive communcation sucks, might even mess up your contract and billing too.

  • Zh
    Zhi Yen Jan 18, 2011

    we sign up for italk BB and we have 30 days trial. When we receive the modem, I made contact with them, found out that my other phones in the house can't even use it because it is for phones set uses. On the package they even got the name wrong. Didn't use their line.

    Contacting them is so hard. They have customer representive who speak Cantonese, Mandarin and english. One night my mother had contact them, she end up having a customer representive who can only speak Mandarin. My mother have basic understanding and speaking in Mandarin. She requested that she wants to speak with someone who speek in Cantonese. Guess what, the Customer representive refuese the request and won't even transfer the call to another department. Took awhile to get another contact number.

    When I was able to speak with someone in Cantonese, I found out that they have my Mother name and my email adress wrong. I was wondering why I hadn't receive any formal email from them. We decided to cancle, everytime I call, they said the cancellation department is busy and will get back to us ASAP (didn't believe they will but they actually did). Whenever I spoke to one of customer representive, I find it that they had hard time following what I'm trying to tell them and when I wait for their reply they give me all these nonsense knowledge that I already know and had been explaining to them about that problems.

    Very badly train customer service in my opion because I work as a customer service. They don't even voluntery give us customer enough knowlegde about how their phone service work when we first made contact, the guy just wants to hurry get our info and be done with it.

    When the Cancellation department call, told them I just want to cancle because we weren't able to use their modem. The customer keep on insisting that it is cheap compare to other phone company (when stuff is cheap, it is to good to be true) and recommend to get phone set (what I'm going to do with the other phones if I got the phone set). I said I just wants to cancle and he kept on insisting, finally told the guy that their customer representive sucks and their product is not to our liking. Find out that I have to paid $9.99 for the 1min use when their tech was telling us how to set up the modem. I thought that we got a free 30 day trial. Decided to go through with the Cancellation process before they mess up our phone line and billing.

    If anyone decided to sign up with them I recommend that get all the facts from them first, double check with them and make sure that they understand every word that is being said to them. In my opinion, don't bother signing up with their company so much hassel to go through because their customer representive communcation sucks, might even mess up your contract and billing too.

    0 Votes
  • Zh
    zhuiqui77 Jan 18, 2011

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    0 Votes

Contract cancellation

ItalkBB emailed me to inform me my contract is deal for renew: *** Beginning of the email...

SCAM COMPANY

1.They charge you however they want since they have your credit card.
2. You don't know your plan changed because they never notify anything.
3. They never refund you on their mistakes, if it's your mistakes, they charge you more.
4. You need to pay $400 after canceling the service 1) a late fee $59.99 for not returning in 15 days after cancellation 2) $300 for not receiving the device even you sent the package to them.
5. They make up thousands of lies for not receiving the device in order to charge you $300.

  • Ss
    Sss12345 Feb 23, 2011

    Same experience, stay away from them

    0 Votes
  • Zh
    Zhen Zhong Zou Jun 10, 2011

    Same experience! Stay away from them.
    When I cancel I send them device, it got returned to me. I contacted them to confirm address in 08/2010, send 2 more times got return, finally sent again sometimes in 12/2010, this time not returned, but now they called me after 10 months since 08/2010(last time they contacted). and wanted to charge me for the device. What the hell? If they said so earlier, I might be able to track it down or something, but after 6 months who on earth will keep track of something unless thing you mail?

    0 Votes
  • Co
    complitalkbb Jun 20, 2011

    This fucxxxxxxxxing iTalkBB is the biggest scam we have ever met! I never contacted them, I do not know where they found phone number, they kept calling my home phone (which is on the National Do-Not-Call Registry) after 9 or 10 PM! Even we told them we do not have any interest on their plan, they just never stop calling us, at night time! It is a huge harassment! How can we stop their behavior?

    -1 Votes
  • Gg
    GGinEH Jul 22, 2011

    After the sales woman from italkbb.com called a half of dozen times and told me there was no cost to try the service for 30 days, I finally said yes. However, I decided to cancel the order after I read through the confirmation email. It state that it would take 15 days to switch the phone so I changed my mind. I called back right away and they told me to call back second day. I did. However, the Cancellation Department tried to talk me out it. Since I didn't have the time to insist, I hung up the phone. The second time I called, the woman from Cancellation Department talked straight for 40 minutes, still refused to do what I asked for-cancellation even I asked for no few than 10 times. I told her-this is my last word-CANCEL it! I had to hung up for a long distance call. I never received the cancellation email so I called the third time. They claimed the Department was busy (I wonder why!). The fourth time I called, I told the woman-I don't want to hear anything so just cancel it. Finally she did and sent me the return address for equipment. Days later, I received the equipment box (I wouldn't if they canceled when I asked them to). When I called for the return label. They insisted that customers are responsible for the shipping cost even they never open the box. I started to understand why they refused to cancel my order-they knew people might change their minds if they had to pay shipping to send the box back. It was such a misleading group of people with bad business practice. They threatened me to charge me each month for the box or use other channel. I called my credit card company to close the account. Surprisingly, they were willing to reimburse my cost for shipping since I am a cardholder since 1996. I would never try this company again. In fact, you should stay away from it!

    -1 Votes
  • Jo
    John J Jonny2 Oct 15, 2012

    I would totaly agree. Stay away from ITALKBB. Their one of these scam companies who offer what seems like a nice service but will in the end cost you far more money then spending the money on a land line. Complete and utter rip off of a company which there should be laws against taking advantage of people they way they do.

    0 Votes
  • He
    Heather2014 Sep 29, 2014

    SCAM company. STAY AWAY. First I have to mention that this is an internet based service provider. So please do not compare their rate with your regular phone services. Voice over ip phones/plans are really cheap to start with anyways. So it actually really isn't that big of a deal you are getting.But
    the most important thing is that this is a SCAM company. My parents
    opened an account with them recently, after approached by their sales of
    how great their plans are and how cheap these plans are. Immediately
    after my parents told me that they did this, I went online and searched
    for this company. Unfortunately, the majority reviews I saw are
    complaints. So I called iTalkBB the next day and asked to cancel our plan.CS Rep:Told
    me straight out that their system was down and asked me call back in
    1.5 hrs. I refused and demanded to cancel my plan immediately as I have
    read in other reviews that this is a delay strategy they play with
    customers. Miraculously, their system "worked" immediately right after I
    told him that. Either the CS Rep had some magical power to restore
    their system within 10-20 secs or they were just lying to me. He took over 10 mins
    to "verify" my account information, only at the end to say that he
    needed to transfer me to the Cancellation Dept.. I told him I wanted to
    cancel at the start of the conversation. He could have transferred me at
    that point instead of wasting ("delay") time by asking a whole bunch of
    questions.Transfer:Waited for a few mins and was told by the first CS Rep that the Cancellation Dept. "was
    not available" and that someone will call me back. Again, another delay
    tactic. I was unhappy and demanded him to get someone who can cancel my
    plan immediately. Again, somehow he was able to get the Cancellation
    Dept. "available" right after this. So is the dept available or not? Or is this just another one of their tricks to delay the cancellation.Cancellation Rep:He tried to talk me into not cancelling my plan but of course I refused. Again, used about 10 mins
    to "verify" my information. The account name is a business name but my
    mom used her personal credit card for payment. Here is the weird part. Rep - Can you verify your account name? Me - XXXXXXXXXX Rep - What is the name on the credit card that was provided to open the account? Me - XXXXXX Rep - How come the two names are different? Me - My mom used a personal card so name on her card is not the same as company (account) name? Rep - That's fine. Can you then repeat the full name on her personal card so I can update our record?I
    am cancelling my account anyways. Why do you need to update your record
    of a payment related information? It seems so fishy because it can get
    cause me suspect that they want to put unauthorized charges on the card
    after our plan was cancelled.Finally after almost an hour on the phone with iTalkBB,
    the Cancellation Rep cancelled our plan. But here is the catch. He
    asked that we pay to ship the devices back to their headquarter even
    though they didn't ship them to me. I walked into an actual iTalkBB
    store next to my house and purchased everything. I had to argue with
    the Rep on why I should be able to just return everything (brand new uninstalled)
    back to their store. Their explanation to me is that the store is
    independent from their headquarter. Well, but somehow your store had no
    problem charging us when my parents signed up. Even though after an
    hour of my time being wasted, they finally cancelled my plan and allowed
    me to return everything back to the store.And the last SCAM act
    is right before they ended the phone call, the Rep informed me that I
    need to return everything back to the store within 15 days otherwise I
    would be charged over $100 for everything as a "penalty" for not getting
    it back to them within the time period. This is such a SCAM act. They
    advertised for a free 30 days trial. To me, that means if I were to
    cancel my plan on the 29th day, I should be able to do so. But NO! If
    you decide to cancel on the 16th day, you are out of luck. Please report
    them to your local BBB and inform all your friends and families of
    their unthical business practices.

    0 Votes

ripp off

I was using italkbb for a year but their quality is really bad. I asked them to fix the quality of the sound, it was become better for a few month but later on it back to bad quality again. I have enough for their bad services...I told them I have to stop using their services and then they said i have to call back...and i told them can you cut off my service in the due day ? they said i have to call back in 23th the bill day...I forget to call back, i know i forget this but i havent use italk bb for more than a month because their quality is so bad and i dont want to use it anymore and i want to get back my money because I am really disappointed with their quality and services...it s like always drop the line and not clear voice, they keep trying to fix but never work...it is very very annoying..I have to struck with them for one more month because they charge my credit card automatically and cannot refund even i stayed clearly i dont want to use them for a month ago...i am very frustrated with their services, so please stay away with that company

  • Zh
    Zhen Zhong Zou Jun 10, 2011

    Totally agreed, their quality is crappy. their support is terrible at best, and to cancel is a hustle. and will still cost your dearly! Advice to people who are tempted to sign up with them. DON'T!

    0 Votes
  • Jj
    J John Apr 24, 2012

    best and the cheapest - only problem is - I can' t use it outside of Canada

    0 Votes
  • Co
    CocoGogo Jan 24, 2013

    Is there anyone who would like to put them in court to sue them?
    I live in Vancouver, bc. I think most of the victims are our Chinese.
    I am so angry and frustrated with such a crapping company with the worst tele communication companies in the world!
    There is no supervisor whom you can talk to;
    There is no response back to you for you ask for: never repairs, never stop charging you without services, never...
    We can join together to sue them for their bad services!!!
    [email protected]

    0 Votes
  • Wi
    Wicky93 Feb 28, 2013

    Italkbb is utter ###.. get as far away as possible. dont' even visit them.. My mom went to check out italkbb beacuse of the low price, after asking a lot of questions and everything my mom got the phone plan for like 5$ for first couple months and 8$ after that. But after the first couple months my moms bill isn't 8$, in fact the bill became 20$+ !!! so my mom went to ask WTF IS GOING ON????!! this isn't what we agreed upon.. They replied by saying oh you signed a contract with us with the most expensive plan available, but my mom didn't sign ###!! my mom made sure asking her very clearly of this plan and that she could leave whenever she wanted. But this contract that they said that she signed isn't even real.. she never even signed it, they said that if we want to cancel it, that we would have to bring the contract that doesnt' exist

    0 Votes

service/fraud

italkbb is the terrible and ### service telecommunication in the world. first their staff English is crap they can't even spell and type. i called up to cancel my account, each time i called up they give me a excuse can not do it and finally after called 2 weeks for 18 calls they finally did it but they will not refund my money just simply a excuse that my account name they typed in is not the bank account name. What the hell is this ? and after even you don't want the money, they still keep calling you annoying you non stop.

They are all lies about refund money, its a fraud and you will never can cancel your accounts.

BIG ADVISE DO NOT JOIN ITALKBB. ITS A FRAUD.

  • It
    italkbb dealer Mar 14, 2011

    http://italkbbdealer.blogspot.com/2011/03/1-italkbb.html

    0 Votes
  • Ch
    cheerfulazn Oct 14, 2012

    I totally agree. Italk BB is a FRAUD and a waste of anyone's life to deal with them. The people you call will not have a good voice experience with you. You will call their customer service for various technical, billing and general questions and experience a TERRIBLE time. They actually hung up on my mom out of frustration... and they MAKE you pay for the shipping to give them back their locked ATA device. I am a tech savvy, young, chinese consumer and i can objective say this company SUCKS.

    0 Votes

Do not use them

Do not use them, my advise. 1. quality is bad. 2. I was promised 3 extra month free when I signed up. I...

Rude Sales

Also their sales are so rude, call you so many times and even you nicely noticed them your number is on the...

Illegal and fraudulent business practices

I began my long distance phone service with ITALKBB on March 17, 2006. The service agreement was for 12...

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