Italist review: Ferragamo bag delivered in wrong shade and returned: over one month, no refund — return ignored and no response

I ordered a Ferragamo bag (brown) on May 17th, order 00605873, and received it in wrong shade (light beige). I returned the bag to Italist in perfect condition, with all tags and documentation, on May 28, 2025. The package was delivered and signed for at their Milan partner boutique (confirmed by DHL). Since then, more than 50 days have passed, and I still have not received my refund.

Despite following all return procedures exactly as instructed, Italist has:

Failed to process my refund within the promised time,

Ignored multiple follow-up emails (sent June 12, June 19, June 20, and July 2),

Provided no clear communication or explanation,

And stopped replying altogether.

I have had to escalate the matter to the Better Business Bureau (BBB Complaint ID 23510310) and the U.S. Federal Trade Commission (FTC), and I’m working with my bank to dispute the transaction.

As a customer, I feel completely neglected and misled. Italist’s handling of this return is unacceptable, and I warn others to be extremely cautious when shopping with them, especially if you might need to return something. Better DO NOT BUY ANYTHING AT ITALIST.com!

I will continue to escalate this issue and share my experience until I receive a full refund.