Italist

I had made some research about Italist before ordering and was aware that there were quite some negative feedbacks. Well, I will ads one!
I ordered a pair of Stella Mc Cartney shoes in my usual Stella size. When they arrived (very quickly, only positive point), I was extremely surprised to discover that they were sizing erry very big. Like I should have ordered a 35.5 instead of a 37.5! Why don't they mention this kind of things on their website in then first place?
Then I had to organize the return. They don't give you any other option than shipping back via UPS. Which is obviously ridiculously expensive and forces you to take a day of to wait for them. Not convenient at all. And UPS did not show up during the arranged slot... so I had to re-arrange another one!
It took quite some time to receive the reimbursement and this is when it gets really bad. They only reimbursed me part of what they should have. They still owe me almost 150 euros. And they don't answer my emails anymore. Of course. And you cannot reach them via phone. Of course...
So my advice: do not order from them! The products are cheaper, but in case they don't fit you loose a lot.
I lost over 100 euros shipping and taxes and I am still waiting for the reimbursement of almost 150 euros... so that's a 250 euros loss right now...

In May, I ordered a Roger Vivier Photocall bag, on their website, mentioned all are new and authentic, but After I got it, i find that the bag has many defect, for example the brand name is not clear inside the bag, many dirty marks, the buckle has glue defect. After I searched italist in website, I found that I'm cheated by this company .

They will not refund the payment to you even you said back the item. They will get back the fake item and sell to another person for earn money.
My order number is [protected]

Beware this company, absolutely Can't trust.

I've ordered from Italist quite a few times in the past, they have the cutest clothing, and the prices are pretty good. I live in U.S and I usually just get regular shipping which they say takes 2-3weeks, but I've never received a package later than the following week. Italist has the most amazing customer service and the quality of their clothing is great as well, win win. Favorite online store.

Italist has always been a first stop for me when making a new wardrobe purchase, and I have never had any issues! I have returned items, forgot to put in coupon codes and changed orders, all have been kindly addressed by the Italist Team! Can I also add, I have high expectations when it comes to customer service and would not normally go to the trouble on commenting. But when online stores make it so easy and fun to purchase through them, why would anyone bother going in store! I know I don't anymore!"