iQor Holdings review: iqor telemarket collection for rogers ( 2 comments)

Speaking of Rogers, my wife paid her cable bill and is being harassed by Iqor for money to pay Rogers. She went to their website last night and made a copy of her bill showing a balance of 0.00 as of 04/03/2009. When she contacted Iqor she was told that she had changed her mailing address, which we hadn't. We've been on the same street for twelve years now, and from what they said someone called in a change of address for her account. She's been trying to send them the bill to show that it's paid but they told her to go to their website and email them the proof, the only thing is there is no way to tell which of the three email to use to do so.

Iqor is not a "collections agency" nor do they do "telemarketing". It is a third party call center. They are hired by other phone companies, cable companies-you name it. Iqor is hired by these companies for customer service (the area that I work in for MetroPCS), technical support, dealer support, and yes collections. Obviously you owed your cable company, didn't sort it out for over 128 days and finally they sent your case to Iqor. Once you debt is sent to a collector, your right! they don't care if you services weren't working, services were turned off, or frankly if you should have been credited with the previous company, because they have nothing to do with that company other than your case was release to them. At this point to have them stop you would have to get another third party involved. Or when a collector calls you, just state that you do not know the person they are calling for, and don't hang up! Tell them you have already asked to be removed from their list once, you know the laws and that you would like to be removed at this time or you will take further legal action. If you're a jerk to them, they will only give it right back. They are not customer service! Their hired to collect debt, not please you!