Intoxalock
reviews and complaints

I had a device installed last Thursday. By Saturday (of the same week) the device is no longer operational. I passed multiple tests and after showing a BAC of 0.00, the device shut off and I have not been able to start my car. Additionally, I was getting messages that I had a past due balance (on that same day), the app showed a past doe of $0.00 (yes, that means the past die amount that was causing me to be unable to go further in the app was $0. I have called intoxalock no fewer than 7 times and have gotten different responses each time. I now have to have my car towed because after the last call they sent a lockout code (even though I have consistently passed). I am set to be charged at least $75, on top of a $65 charge that was undisclosed. Based on this experience I am extremely worried that this device may create a dangerous circumstance, leaving me stranded as I live alone.

Timothy Ellsworth 07/28/1956 Cust#1706461

April started having issues with truck. Your people said our battery was showing 7%. We bought a new one $100. Didn't fix the problem. We were told a relay switch $13.94.Didn't fix the problem. We were the starter. Bought one $149.07 labor to install $88.54. Didn't fix the problem. Truck towed several times. Towed to Parson's Pataskala, OH found the problem was Intoxalock's faulty equipment. Was told in May by YOUR employees we would be reimbursed for all since your equipment was the issue. New equipment was faulty too. We were told to pay for labor and we would be immediately reimbursed Since May I have gone through hell with every one not following through on their word. I've e-mailed, faxed 35 times information. Thought on 7/10 finally getting somewhere. Was told the check was processed, I would receive it 5 to 7 days. Called Thursday the 7/13 was told I would have it 7/15. Never came. Called find out it has not even been processed! I've asked numerous times for a call never happens. I've worked customer service for a major worldwide comp. What a horrible experience. Middle of June I talked with Sara White. While on the phone e-mailed the receipts. She said she needed to talk to Parson's. They were on vacation till the 6/20. I called them twice they did not received a call Got hold of Sara been off work a week. She acted clueless what I was saying have spent $581.07 for parts/labor for your faulty equipment. John at Parson's reported this. I was told labor would be reimbursed immediately. I paid $229.52 circled on the invoice the credit card fee charge added in. Was told only $221 this is wrong!

I was required to install this device in order to get my license 7 years after my DUI. I haven't touched alcohol for 7 years. Of course the Govt needs ways to keep making money on you.

I have had nothing but problems with this company and the devices. I have had countless lock outs from the device glitching and it required me to pay $75 fees and take time out of my day to reset them. I have had to tow my truck and cover the cost because of the device failures. I complained and they never had my device checked out because (guilty until proven innocent). Now Im locked out of my truck for 6 days because their system failed and Im required to cover the cost of the re-install and my own rental! They have horrible customer service and all of their customer service is in India. I have no way to file a complaint or resolve any of this. Another thing, this device requires breath samples every 5 to 45 min while operating which is dangerous and a distraction on the road. There have been people who have passed out and ran into oncoming traffic and died because of the amt of air it requires... it caused a minor accident in my case. And Im a fit dude. Stay away at all costs I want this company to go under so bad.

Worst experience i've ever had with any company. Constant unfounded violations until finally a year in someone figured out my device was installed completely wrong and I had paid thousands of dollars of lock out fees. Issuing rolling retests after count down is over and car has been off for 10 minutes. They have refused to transfer me to higher ups or supervisors, hung up on me and transferred me to a voicemail that never gets returned over and over again until I wrote a negative review on trust pilot and all of a sudden they want to try to resolve my problem (but haven't still)

https://youtu.be/crSwLszqT6E

Intoxalock calls my phone # every hour starting at 7: 20 a.m. every hour after that it calls on the 20. 8:20 9:20 10:20 and so on. Has filled my voicemail so full I can no longer receive messages. I have called customer service and have given them my REAL ID OKLAHOMA DRIVER LICENSE. I still am being harassed. Told to ignore calls. It takes 24 hours . Next day it starts at 7:20 am and repeats on the 20. I can not get NOBODY TO FIX THIS.

This companies customer service is horrible, their employees are obviously remote and must be working in another country because their accent is always heavy, but they'll say their name is Mike or John or Mary, generic names. They will tell you they'll remove lockout fees that obviously have something to do with their faulty devices and they never do. I have had 4 unauthorized lockout fees for no apparent reason, one of them I was driving and got a notification about a unauthorized start lockout on my phone. I called them up right away, they even confirmed that the vehicle was already ignited and said the charge would be removed but it never was. I just wish we could file a lawsuit against this scam of a company and atleast help some of their victims get some type of money back.

Spoke with Kathy (5694) regarding lock out charge. She could not verbalize any reason for a lock out besides a date which also changed twice. I explained I was not locked out and I drove to the service center for calibration and she began laughing at me and thought it was very funny until I told her that was extremely rude. Kathy transfered me to her boss who was not reasonable and undereducated on his own company protocol. I was also told he was going to wave the charge but now he wasnt because i spoke over him. My lock out was unknowingly because i exited my car went into a store came out 5 minutes later I drove home not knowing anything happened. I will take this to social media and put the whole conversation out there for the publics opinion and speak freely in AA meetings and group how bad of an experience I had with intoxalock. I am finished next month anyways but would rather spend my time doing other things than worrying if other people will be treated like I was today.

I was reached out to by Intoxalock after a dui in January, they said I would need this device In order to drive after getting said dui. I paid $294.74 to install the Intoxalock device after multiple emails, letters and calls insisting that I need this device in order drive after my dui. I talked with one of their representatives and they offered the intoxalock device it saying they would notify the dmv and court and get me set up for an installation. I accepted under the impression I would be able to drive. Then on April 4, 2023 the date of the installment I was asked to sign a contract with my last name spelt wrong, and with no end date, so I began to question and didn’t sign it. Without the contracted being signed they take $48 every 2 weeks, and have now charged me $50-100 for “services” which have never been provided. After not signing the contract I called the Department of Motor Vehicles asking for information, they me informed that I was not able to drive, and that my license has been revoked for 2 years. That I cannot drive with Intoxalock device and that infact I cannot drive at all under no circumstance.

My name is Donald Jesolva.my No. is [protected]

EMAIL: [protected]@aol.com

Please contact me that this problem has been fixed. And that the paperwork has been sent to my installer at Audio Lab in Laguna Hills ,Ca.This error is costing time and money , also my job. this isssue has been two weeks now.If i dont receive answer on this mater i will have my Attorney Chris Taylor address this issue.

Thank You

Donald Jesolva

My son got a new vehicle took interlock out of old and in new however cannot register despite multiple attempts calling interlock customer service his vehicle sits at interlock unregistered with new interlock in it and cannot use! It is a work truck needs to do his job and us getting nothing but the runaround from interlock k customer service! Never seen anything like this! Think time to go on social media and let everyone know this company it is no good! Choose anouther!

I had 6 months to serve on interlock and it talks a lot had me down for January 29th to be completed and they scheduled me for February 2nd to have it removed and I received a letter from the state a week later saying they were suspending my license because I had my device removed too soon when all I was doing is what it talks a lot told me to do and I had to have $135 to have it removed plus they're $70 final calibration fee and then after the state letter I had to have $135 to reinstall it and to start a new membership due to their mistake and plus the state of Missouri punished me to an additional 3 months over this error and which I finished I had spoken with a representative and they said I had completed my term and they were sending out my certificate of completion the following day and I was in good standing to find the next day and email stating that I had a violation and they were again punishing me to an extra 3 months on top of the one that I had just served due to their mistake in the first place I have done nothing but what I was told to do and I am stuck in this circle and it's to me seems money it's all about the money with them they don't care about you or your life or that your struggle they know that you have to do it and they keep you stuck doing it in every way they possibly can and it is not fair and it is not right and it should not be tolerated nobody should have to go through this especially if they're doing what they were supposed to I acknowledge that I made a mistake when I got my DUI and that is what this is supposed to be about my punishment or acknowledging my mistake why doesn't that have to be the case when they're the ones that make the mistake shouldn't they acknowledge it shouldn't they honor it and fix it you know morals reasons not financial reasons or greed I should say and talks a lot has been the worst experience about regaining my license and I'm talking about the entire process and talks a lot has been the worst of it all and the rest of it was still pretty rough I do not recommend this company to anyone that is looking for a company to choose they are awful customer service and they're very rude whenever you bring anything up to their attention in fact all it is done is costs me to probably have to spend even more money than I would have been the first place when I seek legal advice due to this disaster they should be ashamed of their self

I almost don't know where to begin with this company, horrible customer service that is clearly outsourced for purposeful miscommunication errors so they can charge you more on the back end. Random rules like u can leave your keys in the ignition even though I live in a cold state and need to warm up my car. Overcharging for out-of-date equipment and faulty equipment. False reads after fasting for 16+ hours, they have a charge for a "protection sleeve" 5 dollars a month. For one the entire cost of the sleeve is probably around 10 dollars max and the usual lease is a year so do the math on that. Also there is no option to not be charged these useless upcharges that you'll never end up using. Oh and here's the big issue, they are purposely screwing over a group of people deemed as untrustworthy due to a past mistake and by doing so no one can accuse them of being greedy corporate rodents because this is all in the name of "safety". The state and these companies do not care about your safety they just are profiting off the guise of safety. It's sickening.

Today I got in my truck to hook up my machine as I was told if it gets really hot you need to remove vice from car so which I did when I got I. My truck this morning to hook back up as I was screaming hand held back in it piped up machine no power violation 12. I did nothing wrong. When I took my truck to get machine installed they called me and said they were waiting on gas so could not finish it. I took back next day to finish which resulted in faulty wiring and then faulty hand held device so service center called and reported it and gave me a refurbish hand held. They installed and trained me how to use before even leaving service center a violation came up and sequel repair said it would go away well it didn’t so we called in was told it was lock out due to starting car before blowing which was false as time and date of lock out was when the were training me how to use. Come to find out they charged me which is wrong since I was being trained how to use it. I called in several times about removing fee was told be representative it would be removed and couple days later still wasn’t removed called in again and spoke with supervisor and he as well told me it would be removed and it wasn’t. I spoke to a Shawn some time earlier which mentally abused me and was taunting me. I will also be filing a complaint with states general attorney as I can’t afford to get these fees when I’m limited income and have disabled child. I watch every move I make on this device and I feel you guys are out to get fees that are not justified.

Company is a total scam and takes advantage and abuses the vulnerable client base that it has. File a complaint with your local Attorney General's office. Email [protected]@intoxalock.com. CC: Mike Voit at [protected]@intoxalock.com

I believe a class action law suit is in order!

One of many issues!

1) doesnt like the way you blew - there is no alcohol on ur breath but you get a lock out fee. However, you still have to blow to get your car started and or keep driving and apparently it will approve a blow a minute later - but you still get a lock out fee - SCAM

2) Ambient weather - really? It is not my fault it is 90 degrees out and your device freaks out. This is not alcohol related and should be refunded.

3) Test when you shut off car - really? Im getting out of the car and you want to ask for one last test after I am in my house? Not related to alcohol.

4) Dead Battery - if I dont drive my vehicle on my days off - because this device is a stress and defective IMO - it will drain my battery - causing me great stress needing to get a jump to get to work. If I run it for 10 minutes to charge the battery - it isnt enough and the battery is still dead or too weak the next day. And yes, I have replaced my battery once and not doing it again to accommodate this defective device.

Auto pay for fees - auto deducts for LOCK OUT FEE that are invalid. So I remove auto deduct. Then I got a credit for an invalid fee by contacting the attorney general of my state / WA, and they auto deducted my next months' fees out of my credit without my permission and I was getting the device removed next month so why would I want to pay that inadvance of the due date. SCAM they wont credit it back to my account - SCAM.

Customers need to email intoxalocks customer advocacy line and legal and make a complaint with the attorney general to stop this abuse. This email is golden - [protected]@intoxalock.com

Desired outcome:

Class action law suit and pay back to all its customers for inappropriate fees - pain and suffering. This client base is already a vulnerable group and the mental and financial abuse of them bettering their lives and learning to live without alcohol and stay that way - is a terrible disservice to society and themselves.

I was going for my final calibration. This device continually drains my battery. I had to buy a brand-new battery, one the size for a semi-truck, to put in my trailblaze and it still drains my battery. I had the charger on it, trying to get it to start. I finally get enough juice to it and the device says not serviced in time. I double check my calibration date. it's for the end of the day. I have not missed it. at this time, it is 10:00 in the morning. So, I call the intoxalock. they proceed to tell me that I have been in a "soft" lockout, and I missed the date to pay the $75 lockout fee even though I was not aware of ANY lockout! I had no notifications on my app, I have all green, saying good to go. My machine is working and reading fine, allowing me to blow into it and drive just fine. The man from intoxalock then says he needs to connect to my device to reset it and it will cost me another $75. I'm not happy, but what am I supposed to do? It is my final calibration due by the end of the day, I'm supposed to get this out in a week. I have already had the device for a month and a half longer than I needed because I couldn't pay the removal fees. So, he goes to connect and of course he cannot connect to the device. He tells me to call back in a n hour. Why and hour? I have no idea. But I wait exactly an hour. I call back, of course the person I'm now talking to has no idea what is going on and I have to reexplain everything. She then tries to reconnect. It is 1:30 by now, my service center closes at 5:00. She also cannot connect. She then tells me that I have to have my vehicle towed to the service center. I don't have the money for that. I am more than 15 miles from my service center. I just have enough to pay for my final calibration. She gives me a roadside assistance number. I call and everything is automated, but I set up a tow. by now its 4:00 and nobody is coming to get my car. I call the local tow company that is associated with the roadside assistance, and he tells me there is no order and he is not associated with intoxalock after I told him they pay the first 15 miles. he then says its going to be $150 to tow my vehicle and the service center closes in 30 minutes. I'm screwed. I have now missed my final calibration date. I call intoxalock right away and am told they cannot help me. Either a come up with the money or my car sits, and I keep getting charged for the device and t call my DOR to figure out if I still have a license. So, that's exactly what happens. The following Monday, I call the DOR she has no information for me. Tells me to speak with intoxalock. I tell her that Intoxalock told me to call the DOR. She then tells me that this will violate me, and I will have to have the device for another 3 months. Even though I have had no violations at all in my 6 months. She said because I couldn't get the final calibrations, they don't know that. Meanwhile, I'm still getting charged bi-weekly and intoxalock renewed my lease without asking. I am now up to over $200 in fees, mind you I still have to have my vehicle towed The DOR tells me I can pay to have the device removed so I can at least drive my vehicle, even though now my license is suspended. Then I can pay to have it put back in when I can afford to do another three months. Or I can pay my past due balance with intoxalock and have my vehicle towed but still do another three months with the device. All because I was in a "soft" lockout and was unaware, then Intoxalock conveniently couldn't connect to my device. Which then made me miss my calibration date and put me in noncompliance and in debt to intoxalock. My license is now suspended, my intoxalock account is in collections and they are charging me a $500 device fee. The only way to get back in good standing is to have my vehicle towed, somehow come up with all the money to pay intoxalock, pay my reinstatement fee to the DOR and have the machine for another 3 months. I lost my job; I am about to lose my house. I am a single mother of 2 small children. I have no family to help. JUST ME. Intoxalock took everything from me! I was done, I had done everything to the letter. Their machine drained my battery, put me in soft lockout, made me miss my calibration date due to not being able to connect to their own device, continued to charge me for a device I wasn't using, to the point I can't pay. MY life was destroyed by intoxalock and I followed everything they said to do. At the end when I needed help and answers they passed the buck to the DOR, who had absolutely no idea what to tell me either. I am going to be homeless, lose my pets, all of my stuff. MY children's whole lives GONE!

I’ve only had my device in my car for 3 days and I’ve had nothing but problems. First when installed the device kept telling me and the installer to “Blow Harder” “Try Again” so he replaced the unit where you blow. The next day I had no issues going to work and doing 2 rolling test there and back home. After about 15min of being home I needed to go to the store, I blew into the device and it kept doing the same thing. I tried about 8 times and then called them for help which I was told I would have to call back in the morning once a service store was opened and then get my car towed there. I had to be at work at 7am and had to call another manager to switch shifts with me so I could take care of this, that morning o got into my car to give it a go and had no problems starting it getting to work and home. Today got in got it started went to an appointment was in there for about 30 minutes, blew into the device and same thing! It kept telling me to blow harder after being on 3 different calls I finally called MY AAA towed it to a service center they told me had a replacement device got it switched out blew into it and headed to work now 4 hrs late, left work blew no problem less then 10 minutes and now on the interstate at rush hour I get a rolling so I blow and again kept telling me to blow harder I blew 2-4 x with the 6 minute countdown hitting close to 1 min left so I pull over on the interstate still waited 30 minutes with my car off, it continued to do the same thing called my AAA towed my car home had my friend try the device and they couldn’t get it to read.. so frustrating and now I wait again morning to call them back to get this resolved o asked to speak to a manager and again said I would have to call in the morning

I don’t as stuck on the road for 21/2 hours twice in one day with no help. Im a female and work some late night and feel very unsafe

MANY EXPENSIVE CROOKED PROBLEMS!

I went on vacation for a month and my vehicle sat undriven in my driveway. Because the calibration date occurred while I was away, I had to pay $65 to tow my car to the calibration site. Even though I brought the device to the site, I was informed the car had to be on the premises which Intoxalock doesn't tell you, hence the tow. My 365 came up and when I paid for my final calibration I was informed that I was in non-compliance because I missed the calibration when I was on vacation?!?! The calibration WAS performed when I returned from vacation AND paid $65 to tow the car! NOW they are forcing me to continue to have (and pay for) 4 additional months because of this so-called "non-compliance"!

Also, I had to buy a battery charger before I even got the device because it drains your battery to zero EVERY WEEK which will result in a violation because they say it means you removed or tampered with their device! They report you to the DMV which results in a $75 "lockout" fee and a 120-day extension tacked on to you obligation to this crooked company! Their customer service is deplorable if you're lucky enough to get someone who speaks English!

I have had this device since 2019. No training on the device or things that can cause device to fail! Sine 2019 I have had multiple problems. First after I brushed my teeth and used a prescribed mouthwash and it failed me. I lost about 4 months from that time. This machine is NOT ACCURATE AND RUINS YOUR LIFE! Has failed several other times then like 3 rd time it passed me (listen carefully to what I just said, how can you have 2 fails then PASS) It is so stressful and dangerous while driving when it won’t take your breath. Then the mouth piece flew off and had to pull over on the busy highway throw my groceries in the snow to find it because you have only 10 minutes to get a breath in. Everyone driving past looking at me like I am crazy. Now I had a potluck at work overate and like 3-4 hours after I got home was throwing up like I was poisoned or a food poisoning. In the morning tried to drink some water because I was dehydrated I threw up 3 more times Got in my car to try and get some seven up or pedialyte and car failed me like 5 times. How can one be drinking booze when you cannot even hold a sip of water. Now device to be removed in a year (was sentenced to 6 years with it) and now being told your gastric acid in your stomach can set it off. Now I am mad and need support. Intoxalock says try in like 30 minutes well I had to drink so much water to flush out the taste in my mouth I began violently throwing up again. Finally passed 2 hours later after I quit throwing up. I drove directly to the dmv to prove I was not drunk and they told me I have to take it up with Intoxalock. Now they are CHARGING me 75.00 to “ check the device.” in addition to monthly and calibration fees. Well I don’t need to tell everyone how this story will end! I will end up with another 6 years. This is a scam to keep you on the system and I need public support to stop this state of MN from financially taking advantage of people! We all make mistakes but this device as I have read gives false readings and how can someone support a device like this when there is people trying to fully comply and move on. I feel like now they will never leave me alone. The state is not looking at your case and just dismisses it. Then your 6 years starts all over again because you threw up! Come on state this is unjust. The state of MN and this Intoxalock device is the worst and they don’t care!

I had my Intoxalock interlock device legally removed from vehicle in Michigan on 3/27/23. I paid the $7 closing fee and YET, Intoxalock has continually tried to bill me for services! They do not acknowledge that the lease is OVER! and I have had to Freeze my Credit Card because they are Constantly trying to bill it! I have called numerous times to resolve this matter, but due to gross incompetence/negligence, they continue to ILLEGALLY BILL ME for services they don't provide.

I believe they have done this purposefully and by design. They are a criminal enterprise! They are literally incompetent and RUDE! I have contacted an attorney and really look forward to EXPOSING THEM IN COURT!

They are extremely rude and INCOMPETENT!

The specific issue I have first, is that the handheld devices Intoxalock uses are unreliable. The alarm would go off sometimes at night when the car wasn't even on, waking up the entire block. One time I blew into the machine, passed the test, but I still couldn't start the car. I called them several times and they told me if I had done something wrong, I would have to pay for a tow and repair, but if not, I would be credited. I had not done anything wrong, the machine malfunctioned. I contacted them 3 times, and the last time they told me I would get a credit in 48 hours. It never happened.

Then, Intoxalock now has a customer service phone system in which there is no choice to ask to speak to customer service. It was not difficult to contact them before, but now it is nearly impossible. When contacting customer service, I was told repeatedly "don't worry, this is handled." It nearly never was. My service contract has ended, and yet I continued to be billed. When I called today it took me nearly an hour to get the contract closed. I finally had to speak to a manager who was very rude and told me that several conversations I had to have the device removed, could not have happened.