Grote Automotive’s earns a 2.3-star rating from 0 reviews and 3 complaints, showing that the majority of customers are somewhat dissatisfied with car purchasing experience.
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Buying a car and bring it home need work done two days later.
I traded in my 2017 Kia sorento for 2018 Nissan Pathfinder. I took it home on 12/12/23 and two days later went to my local Nissan dealership to have it inspected. I found out it had a open recall, it needs a new cabin filter, drive belt, and left wheel bearing. Also needs a right wheel alignment. I emailed/ text the salesman and he told me to call their...
Read full review of Grote AutomotiveService
Purchased new Jeep Compass has service lights.Three months,3000 Mile Warranty.No one has answered are questions.Take here or there.Do we pay it to be reimbursed.Do they have a account.No one knows.This not a way to conduct business.They sure worked hard to help us.I thank them for that.But then they locked doors.What a way to reel you in.And then to say ha ha we got you.Put it out there, find another dealer, maybe they will unlock they doors.
Desired outcome: Results
Replied
On June 18th I traded in my fully paid off 2018 Chrysler 300 for $16,000 plus $2,000 cash to Grote Automotive for a 2016 Lexus ES 350
On June 18th I traded in my fully paid off 2018 Chrysler 300 for $16,000 plus $2,000 cash to Grote Automotive for a 2016 Lexus ES 350. After taking it home and driving it in the 18th, I noticed the brakes were grinding and the front passenger door would not lock. I addressed these issues with the company via phone the same day. I was advised to drop the car back off to them on Wednesday June 23rd so they can fix it. I ended up dropping the car off Tuesday June 22nd at night so they would have it first thing in the morning. Wednesday morning June 23rd I was texted at 11:32am stating my car was ready and fixed. However when I pick it up, it was not fixed. Neither issue. I told them I was leaving the car again. They kept pushing my car back and not fixing it until I said I wanted a refund and I wanted my car back and a refund. They refused. I had to call the police to get my keys to the new car back. They have been rude and unprofessional. I want my $2000 back and my original car.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Grote Automotive Legit?
Grote Automotive earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
A long registered date for fredsaysyes.com can be seen as a positive aspect for Grote Automotive as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Grote Automotive's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Fredsaysyes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Fredsaysyes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Fredsaysyes.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The fredsaysyes.com may offer a niche product or service that is only of interest to a smaller audience.
- Grote Automotive protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
Overview of Grote Automotive complaint handling
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Grote Automotive Contacts
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Grote Automotive phone numbers+1 (779) 888-5000+1 (779) 888-5000Click up if you have successfully reached Grote Automotive by calling +1 (779) 888-5000 phone number 0 0 users reported that they have successfully reached Grote Automotive by calling +1 (779) 888-5000 phone number Click down if you have unsuccessfully reached Grote Automotive by calling +1 (779) 888-5000 phone number 0 0 users reported that they have UNsuccessfully reached Grote Automotive by calling +1 (779) 888-5000 phone number
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Grote Automotive address7396 N Cherryvale Mall Dr, Rockford, Illinois, 61112, United States
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Grote Automotive social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 11, 2025
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