Interrent — Damage excess refund
I rented a car from Interrent through rentalcars, pick-up and drop off at Florence International airport on 19/05/16 till 23/05/16, with booking reference number [protected]. The price breakdown was total € 127, 14.
That was an amendment, about 5-6 hours before the pick-up time (free as advertised) of original booking reference number [protected] and only for the part of the pick-up of the car, from Rome Fiumicino airport to Florence airport. All the other conditions as such dates, price, damage excess refund etc, remains as was on the original booking reference number [protected]. The price breakdown was car hire charge €52, 45, damage excess refund € 59, 52, total €111, 97.
You replied to me by e-mail that I have to pay the additional difference of € 15, 17 between the booking reference number [protected] (€ 127, 14) minus (€ 111, 97) booking reference number [protected].
I have to mentioned that the type of the car I booked was a Ford fiesta (firefly) and was change to Fiat panda (interrent), because you couldn’t supply the same car.
When I returned the car to interrent office at Florence airport the staff who attends the office, found a very small scratch on the paint on the upper side of the left back wing.
She told me that she has to charge me for the damage. I answered that when I booked the car (rentalcars) I paid for the damage excess refund. She told that she knows nothing about this and nothing is included, and will have to charge my credit card and if I have any complaints I have to contact the rentalcars and not with the interrent.
Because I was in hurry, and I was late to catch my flight, I asked her to send me a photo with the damage to me by e-mail, and to also send a full detailed invoice. She said ok, but on till today I have never received anything. In general the staff was very unhelpful and a little rude with not enough knowledge of the English language.
My bank by sms informed me that the interrent has charged me twice the amount of € 298, 97 (two hundred ninety eight euro and ninety seven cents) which means a total € 597, 94. Also they have not yet cancelled the deposit of € 800, 00 from my credit card after the drop-off of the car.
Please explain to me and make clear why I have to pay this extraordinary additional charge beyond the mentioned amount in price breakdown booking. Also I would like a detailed price breakdown of the booking reference number [protected], because the car hire charge for 4 days is € 53, 92, (as advertised) so what is the difference charge to me of € 73, 22.
Also I notice that in the cancellation of the booking reference number [protected] in the price breakdown there is a charge of a cancellation fee € 83, 98. I don’t understand why there is a cancellation fee and why I have to pay, when I make an amendment and you advertised that it is free of charge.
I am waiting for your reply as soon as possible.
e-mail : [protected]@gmail.com
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